Best Western Gwinnett Center Hotel

4.2
1050 reviews

About

HotelBest Western
Located in Duluth,GA, the Best Western Gwinnett Center Hotel is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Gwinnett Center Hotel
3670 SHACKLEFORD RD, Duluth, GA
30096, United States

Hours

Reviews

4.2
1,050 reviews
5 stars
584
4 stars
265
3 stars
104
2 stars
34
1 star
63

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Feedback on cleanliness was mixed; some guests reported clean rooms while others noted issues like hair in bathrooms and musty smells.

Customer Service

Customer service received high praise, particularly for friendly and accommodating staff, though there were isolated reports of rudeness.

Breakfast Quality

Breakfast options were generally appreciated, but some guests found the selection limited and lacking variety.

Room Conditions

Several reviews mentioned outdated rooms and maintenance issues, including plumbing problems and noise from air conditioning.

Location

The hotel is well-located with easy access to restaurants and attractions, which many guests found convenient.
  • TH
    Tanya “Raye” Holmes
    Dec 26, 2025
    1.0
    I had a bad experience and visit. This hotel was not up to standard. Was actually worse than Choice Hotels. The location is old and smelled older than I expected. The halls and walls were not really clean or the carpet. The breakfast was not up to standard. The bathroom was not clean and had multiple types of hair inside. I picked the non refundable rate thinking its I'm Gwinnett so I'd get a better choice than at the Atlanta or Dekalb locations; not even close.
  • SP
    Sorrows Poet
    Dec 9, 2025
    4.0
    This location was very well kept and clean. My only complaint(s) were the lady during breakfast. She was sweeping the floor extremely loud, slamming the broom against everything. Also, she was mopping the floor and used the same mop to wipe the seats off. Who does that?!
  • DH
    Dionna Hillman
    Nov 25, 2025
    5.0
    Staff is very friendly, breakfast is good, the rooms and bathrooms are nice and cozy and the area is quiet but also connected
  • ML
    Mark Lovorn
    Nov 13, 2025
    4.0
    This hotel has just been remodeled recently. The bed was super comfy and the room was very clean. There are plenty of nice restaurants in the area to choose from, many within walking distance of the hotel.
  • JV
    Jeff Villa
    Nov 3, 2025
    5.0
    Very awesome customer service , extremely polite and professional. The customer service is top notch , very awesome staff.

Frequently Asked Questions About Best Western Gwinnett Center Hotel

What are the operating hours of Best Western Gwinnett Center Hotel?

The Best Western Gwinnett Center Hotel is open 24 hours a day, every day of the week.

Is free WiFi available at Best Western Gwinnett Center Hotel?

Yes, free WiFi is available for all guests at Best Western Gwinnett Center Hotel.