Holiday Inn Express & Suites Dublin by IHG

Reviews

• TG

  Tamara Gentle

  Mar 11, 2026
  1.0
  If I could give this location 0 stars, I would. I’m honestly surprised I missed writing this review sooner. Our stay from January 30 – February 2, 2026 was unacceptable, primarily due to the lack of hot water during the entire stay. The water in our room was consistently barely lukewarm, and at no point was there reliable hot water for a normal shower. The only time it was even remotely warm lasted just long enough to lather and rinse once. After experiencing this issue, I checked other reviews and saw that multiple guests had already reported the same problem, with management responding to those reviews. This indicates the hotel was already aware of the issue before our stay. Despite that, guests are not being notified prior to arrival, and rooms are still being rented at full price. Travelers should not have to discover basic facility failures like no hot water after they’ve already checked in, especially during the coldest winter period and winter storm conditions when alternative accommodations were extremely limited. Unfortunately, the lack of hot water was not the only concern. The cleanliness of the room was also unacceptable. The sheets had a dingy yellow appearance (thankfully we had backup sheets with us), and there was visible debris in the corners of the room and along the sides of the bed, which suggests the room had not been thoroughly cleaned prior to check-in. The debris followed us around the room, leaving us constantly wiping our room shoes on a bathroom towel that is normally reserved for stepping out of the shower onto. The microwave in the room was filthy and clearly not serviceable (see attached photos). Because of this, we attempted to use a microwave in the lobby but discovered there was no guest microwave available, forcing us to ask the front desk if we could use theirs. Additionally, there was no clock in the room, which is a small detail but another sign of poor room preparation. The most concerning issue remains the known hot water problem that continues to affect guests without disclosure. At a minimum, hotels should notify guests in advance when a major amenity like hot water is unavailable so travelers can make informed decisions about their stay. Until the hot water issue is fully repaired and the property undergoes a serious deep cleaning, I cannot recommend this location to anyone. SN: The young lady who checked us in on the afternoon of 30 January was an absolute gem. She was friendly and welcoming.
• MR

  Maryam Ross

  Dec 28, 2025
  1.0
  Moldy rooms. Beware
• AA

  Aznin Atl

  Dec 14, 2025
  5.0
  The location offers convenient access to numerous dining establishments. The room is spacious, and the bed is comfortable. Overall, the stay was satisfactory.
• MD

  Marcus Denson

  Dec 6, 2025
  5.0
  If you’re coming to Dublin, Georgia, look no further than the Holiday Inn—and that’s entirely because of Nequila. Nequila is, without question, the best Front Desk Representative I’ve ever encountered. Her warmth, professionalism, and genuine care make you feel like you’re coming home, not checking into a hotel. Nequila and the incredible staff around her transform a simple stay into something memorable, comforting, and truly special. One visit is all it takes to realize why this is the only place you’ll want to stay.
• DK

  Dianna Kay

  Nov 12, 2025
  5.0
  Nice, quiet, clean hotel. Comfy rooms. Great breakfast. Friendly staff.

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