Holiday Inn Express & Suites Atlanta-Cumming by IHG

Reviews

• LS

  Lakshmi SP

  Nov 16, 2025
  3.0
  The location, cleanliness do deserve 4 star rating but we are taking a star away re the desk lady who was less than welcoming.She said our rooms wouldn't be ready until 3 pm on the dot! We couldn't ask her for anything without it seeming like a major distraction from her cell phone. But the rest was ok.
• BB

  Barbara Batten

  Nov 2, 2025
  5.0
  Superb hotel and great front desk.
• DM

  Dre Mccomb

  Aug 24, 2025
  5.0
  Had a great experience. Room was nice and clean. Breakfast was great as well. 👍🏾 I will be staying here every time I’m in the area.
• TR

  Ty Roberts

  Jul 3, 2025
  3.0
  My wife is pickier than me about aesthetics. For the most part-see below-she thought it was nice. The location is perfect. It is off GA-20, it is within walking distance of a gas station, a Walmart, and various restaurants. The fresh grinding coffee maker in the lobby is a nice touch. Charles' and the person directly after his shift customer service was excellent. My wife is also pickier about food, but she [and our kids] enjoyed the breakfast buffet. We arrived around 3 in the morning. Our checkin was delayed because we were advised that since we weren't there for 3pm checkin, we were kicked out of the system. Charles quickly rectified the situation and got us into a room. I never received an email or a simple courtesy call when we weren't there at 3 pm. This could have easily been avoided. Next, around 5 in the morning, my wife awoke me. She killed a baby roach that she saw on her cup near our bed. She awoke me because there was an adult roach on the wall by the tv, ducking in and out from between a hanging picture. I went downstairs, explained the situation to Charles, and showed him a pic of the adult roach I smashed. He assured me he had never heard of them having the issue in 17 years working there and that the GM would be able to adjust our bill for any inconvenience. The next day, we were set to move rooms. Someone knocked on our door in the morning to spray the room. People do not want a room sprayed while they are in the room! We couldn't change rooms until 3. Here, I understand there are check-in times, cleaning, and other things that have to be done to prepare a room. The front desk person was pleasant and tried to be sympathetic. Subjectively, there didn't seem to be a sense of urgency or employee empowerment to make decisions. For our final night, we were switched from room 219 to 221. That wasn't assuring, but we didn't see anything else disturbing. The fitness center is lackluster. There is limited, and what looks like, well used cardio equipment. There is one bench and dumbbells that aren’t challenging if you have any gym experience. The 2nd floor hallway was dim, not a huge issue other than aesthetics. It was easy to hear things coming from rooms while walking the hallway. After five days, we haven't gotten a phone call, text, or email with even a generic apology, let a alone any refunded portion regarding the bug issue. Lastly, I have left many Google reviews on hotels in the past.
• ES

  Ellen Smith

  Jul 2, 2025
  5.0
  Room clean and quiet. Stayed on 4th floor. Room spacious for mid-priced hotel. Bathroom spacious. Water pressure decent. Appreciated full sized Dove shampoo/conditioner/body wash/body lotion. A/C worked well. Elevator efficient. Rooms, public space, exterior well-maintained. Front desk staff friendly especially manager Amanda who was very accommodating. Only complaint may be breakfast - disappointed that no oatmeal pot, only instant oatmeal. They did have hot offerings but mediocre. Thankfully, lots of restaurants within walking distance and hotel right off major roads.

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