Holiday Inn Express & Suites Covington by IHG

Reviews

• TG

  The Golightly's

  3 days ago
  4.0
  We were in town for leisure. My girls and I went to explore “Mystic Falls” which was just under 5 miles away. The hotel was very nice, and clean. The staff was very friendly. The beds were very comfortable and so were the pillows. The room’s temperature was also very comfortable. The breakfast was ok. It’s express hot food so that means very processed but we enjoyed the fruit, yogurt, and bagels! We had an issue with our bathroom sliding door but nothing to complain about. It just wouldn’t slide in the track but was easily manipulated to open. My biggest issue was with the keyless entry pad. Our first night in town we dropped off our bags and went to dinner. When we came back we couldn’t get into our room. We notified the front desk and she tried alternate keys. She contacted management to see how she could do. She was advised to try a computer reset/sequence so she did that next for a few times but still was unsuccessful in getting us into the room. She did offer to give us another room however we declined because all of our stuff was in the inaccessible room. We waited in the lobby while she again contacted management to get approval to contact maintenance. Once she was able to request maintenance we waited on his arrival. Once he arrived he was rather quickly able to access the room with the same computer technique the front desk attendant had attempted an hour or so earlier. The keys still would not work and he advised us that housekeeping would check/ change the batteries the next morning since he didn’t have a tool to access the back of the panel or the batteries on hand. So now we couldn’t go to breakfast together because one of us had to stay in the room to let the other back in. 😣 A very nice maintenance man ( Laven) came mid morning and quickly put in new batteries and it was fine for the remainder of our stay. My request here is that all staff( specifically late night staff working without management or maintenance on hand) be equipped and trained to quickly handle this themselves. It was fairly simple and I am confident she would have been able to take care of this in minutes had she been trained and had the proper tools on hand.
• MG

  Mike Goff

  Nov 3, 2025
  5.0
  This Holiday Inn Express was one of the nicest and cleanest we have ever stayed in. Our room 304 was long and spacious.
• GK

  Ginger Klein

  Oct 19, 2025
  5.0
  Caroline was super friendly and accommodating. It’s always good to see a friendly face when you come to a new town. Will come back again !
• CK

  Casey Kranzler

  Oct 15, 2025
  3.0
  It was okay. Room was clean. WiFi SUCKED. It was non existent. Tv needs updating, as it’s an old tv which wouldn’t connect to WiFi, nor would our laptops or phones. You couldn’t even find the WiFi. Breakfast was just okay. We thought we got QUEEN beds but they were very much full beds. Staff was okay. The night clerk when we checked in took forever checking us in but all staff were friendly. They definitely need more elevators as they took a long time, only being two elevators. Close to Covington, about an 8 minute trip. Clean area that didn’t look unsafe.
• LD

  Lauren Dodd

  Oct 15, 2025
  5.0
  I stayed her while traveling from FL to KY and it was such a pleasant stop! Very close to downtown Covington and the service was exceptional. Thank you specifically to Rhonda and Candice for your friendly demeanors and helpfulness!

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