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Location
Hotel Indigo Columbus at Riverfront Place by IHG
21 West 14th Street, Columbus, GA
31901, United States
Hours
Reviews
4.4
727 reviews
5 stars
514
4 stars
103
3 stars
46
2 stars
22
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many guests praised the staff for being friendly, attentive, and accommodating, although some reported issues with management and service quality.
Cleanliness Issues
Several reviews highlighted problems with room cleanliness, including dirty bathrooms and unserviced rooms during stays.
Location and Views
The hotel’s location along the river and proximity to downtown attractions received positive feedback, with many guests enjoying the scenic views.
Dining Experience
While some guests enjoyed the food and drinks at the on-site restaurants and rooftop bar, others reported slow service and issues with food quality.
Valet and Parking Concerns
Valet service received mixed reviews, with some guests appreciating the convenience while others experienced delays and issues with communication.
- LDLinda DennyNov 17, 20251.0I booked two room on July.16 I wanted queen needs they only said they had kings available I call the front desk they said they had plenty of queens and I booked the room through Priceline He said he was the hotel manager and could change the kings to queens. When I arrived they asked for my credit card for incidentals. Upon returning home I saw they charged me for 4 room in stead of 2. The manager was no help so I disputed the additional charges. Be careful of this hotel.
- DPDean PetersonNov 16, 20255.0Room was clean, service at the desk was great, even the car valet team would consistently greet us when leaving or returning in any given day, and we didn’t valet. Breakfast at the restaurant onsite was better than average. Overall, great place to stay.
- CCChristina ChapmanNov 9, 20251.0Would give zero stars if I could. We had a party of 10 at the roof top bar. We arrived at around 9pm ate and drank with great service. Spent 1,000$+ the kitchen closed at 10pm. We continue to enjoy our time as friends. As the night progressed we got hungry again but didn’t want to leave because we love the atmosphere there. So we decided to get someone to bring us some tacos from a downtown vendor. When the tacos get there the very rude door guy proceeded to tell us no outdoor food allowed inside. Which I could understand if the kitchen was still open but it had closed and hour and a half prior. He was incredibly rude and combative when I asked to speak to a manager. Then stands over our table to make sure we don’t eat the tacos like a bully trying to bully 3 lady’s. I wanted to continue to spend money at your establishment on drinks but after being treated and bullied to leave by a doorman non the less I will never bring my money back to this location. And me and my party have lots of money to spend freely. I will gift that to a different establishment in the downtown area from now on.
- SBSean BNov 7, 20255.0Incredibly nice hotel with friendly staff. The water pressure in the shower is excellent with plenty of hot water. The bathroom is perfect. I slept in a huge, comfortable bed with an amazing view on the 7th floor. The room was very clean. It's also the same floor as their bar, which is one of the best I've ever seen. What an incredible atmosphere! Super chill. I had breakfast at the hotel's restaurant and it was five stars all the way. If you're in Columbus, Georgia for Fort Benning or for the breathtaking beauty of nature nearby, or even to ride the rapids of the Chattahoochee River, then this is where you need to stay. For sure one of the very best hotels I've ever stayed in.
- BBBrian BartonOct 21, 20252.0Nice hotel however they did not have our room available that we booked months in advance but was told we could move into it the next day. Talked with hotel manager the next morning and he confirmed he would have our room ready that afternoon when we returned and that he would keep our luggage safe in his office. Both were lies our luggage was were we left it in the lobby and they did not have the correct room for us but were able to save the room that we had stayed in the night before. The room was only a minor inconvenience being lied to and packing our bags up only to unpack them in the same room later was frustrating. The drink vouchers he gave us for the inconvenience were only good for beer as we found out after ordering cocktails. Food at the restaurant was mediocre and over priced.
Frequently Asked Questions About Hotel Indigo Columbus at Riverfront Place by IHG
Is Hotel Indigo Columbus at Riverfront Place by IHG suitable for business travelers?
Yes, Hotel Indigo Columbus at Riverfront Place by IHG is a great fit for both leisure and business travelers. The hotels offer well-equipped meeting spaces with high-speed internet, business services, and a creative environment for everything from team events to board meetings.
Does Hotel Indigo Columbus at Riverfront Place by IHG have a loyalty program?
Yes, Hotel Indigo Columbus at Riverfront Place by IHG is a part of the IHG® One Rewards loyalty program, which allows guests to earn points for stays at Hotel Indigo Columbus at Riverfront Place by IHG and other IHG hotels. These points can be redeemed for free nights, travel, merchandise, and more. Membership also grants access to exclusive benefits and promotions. Guests can join the loyalty program on the hotel's website.
How can I make a reservation at Hotel Indigo Columbus at Riverfront Place by IHG?
Reservations can be made directly through the IHG App, IHG website, or by contacting the hotel's reservation department. To get the best rates and promotions, it's recommended to book directly through the hotel's website or call their reservation line.
Can I cancel or modify my reservation at Hotel Indigo Columbus at Riverfront Place by IHG?
The cancellation and modification policies may vary depending on the specific reservation type and rate selected. It's advisable to review the hotel's cancellation policy before booking. Generally, flexible rates allow easier modifications and cancellations, while non-refundable rates may have stricter terms. For precise details, reach out to the hotel directly.
Are there any special packages or deals available?
Hotel Indigo Columbus at Riverfront Place by IHG often offers special packages and deals to celebrate various occasions, seasons, and holidays. These promotions can include discounted rates, complimentary amenities, and other added benefits. To see the latest offers, visit the hotel's official website or check out their social media channels.
What are the check-in and check-out times at Hotel Indigo Columbus at Riverfront Place by IHG?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM at Hotel Indigo Columbus at Riverfront Place by IHG.
Is breakfast available at Hotel Indigo Columbus at Riverfront Place by IHG?
Yes, breakfast is available at Hotel Indigo Columbus at Riverfront Place by IHG.
Does Hotel Indigo Columbus at Riverfront Place by IHG have a fitness center?
Yes, the hotel offers a fitness center which is available for free and includes equipment like elliptical machines, free weights, and treadmills.
Are pets allowed at Hotel Indigo Columbus at Riverfront Place by IHG?
Yes, pets are welcome at Hotel Indigo Columbus at Riverfront Place by IHG.
Does Hotel Indigo Columbus at Riverfront Place by IHG provide valet parking services?
Yes, valet parking is available at Hotel Indigo Columbus at Riverfront Place by IHG.
What COVID-19 sanitation measures does Hotel Indigo Columbus at Riverfront Place by IHG have in place?
The hotel uses commercial grade disinfectants, has employees trained in cleaning and hand washing procedures, enhanced cleaning in common areas and guest rooms, additional sanitation in food areas, and sanitizers are available throughout the property.
Is the hotel suitable for business travelers and does it have meeting facilities?
Yes, the hotel is ideal for business travelers with two meeting rooms, a business center, high-speed internet, and various business services.
What nearby bars or restaurants can guests visit around Hotel Indigo Columbus at Riverfront Place by IHG?
Guests can enjoy nearby places such as Eighteen85 Rooftop Bar and Kitchen, Denim and Oak, 1885-Rooftop Bar, Trevioli Italian Kitchen, The Seed Coffee + Cafe, Country's Barbecue, Nonic Bar & Kitchen, Super Regular, and Uptown Vietnam Cuisine.
Are there any nearby landmarks or historical places to visit near Hotel Indigo Columbus?
Yes, nearby landmarks include The Rapids at Riverfront Place, Calhoun-Griffin-Mott House, Broad Street Methodist Episcopal Church South, Frank K. Martin Bridge, and The Currents at Riverfront Place.
What nearby fitness or gym facilities are close to Hotel Indigo Columbus at Riverfront Place by IHG?
Nearby fitness options include the YMCA of Metropolitan Columbus, RPM Studio Thayer YMCA, and John P. Thayer YMCA, all offering gym and youth organization activities.