Business Details
About
HotelWedding VenueConference CenterBusiness Meeting LocationsHotel Indigo
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Location
Hotel Indigo Columbus at Riverfront Place by IHG
21 West 14th Street, Columbus, GA
31901, United States
Hours
Reviews
4.4
747 reviews
5 stars
530
4 stars
104
3 stars
46
2 stars
23
1 star
44
What are people saying?
AI-generated from recent customer reviews
Service Quality
While many guests praised the friendly and attentive staff, there were significant complaints about unprofessional service, particularly at the rooftop bar and with housekeeping.
Cleanliness Issues
Several reviews highlighted problems with room cleanliness, including unclean bathrooms and rooms not being serviced during stays.
Location & Amenities
Guests consistently appreciated the hotel's beautiful location on the riverfront and the quality of the food at the on-site restaurant and rooftop bar.
Management & Communication
There were multiple reports of poor communication from management regarding reservations and billing issues, leading to frustration among guests.
Overall Experience
Despite some negative experiences, many guests expressed a desire to return due to the hotel's ambiance and the positive interactions with certain staff members.
- RCRamona Vages Spencer (CreatingUrMemories)5 days ago5.0I had a wonderful stay. Most of the staff was pleasant and kind. The rooftop was a beautiful experience. I highly recommend! I love the ambiance.
- KHKathryn HallDec 24, 20251.0The staff here do not know there job. We have paid for the room and now they can’t get us checked in and having to wait over 30 minutes on a manager to approve for us to get a room. Very unprofessional
- CHChris HardnettDec 16, 20251.0HAD a reservation for Dec 19-21st. Received an email stating my reservation was cancelled today, the 16th. I did not cancel it, and the hotel would not tell me why or who it cancelled it. So i took my money elsewhere! I think I am entitled to an explanation from the hotel but whatever!
- ELE LDec 13, 20255.0“THE BEST “ Hotel to stay in . Everything was Great from Location to the service and rooms we had. Rooftop bar was a Plus. Food 👍🏼 and drinks A+ must try the river breeze .honestly makes you never want to leave the premises. My waitress at breakfast was Dominique was just Amazing . I was not feeling too well and she went above and beyond . she just makes you want to give her a Big hug. Definitely will come back to stay there . Thank you for making our stay so pleasant ♥️
- CUChris UlrichNov 30, 20254.0★★★★☆ Food Was Fantastic, But the Rest… Not So Much – Denim & Oak (Columbus, GA) We stayed three nights over Thanksgiving weekend and ate dinner one night at Denim & Oak. The restaurant kitchen was the standout of the entire visit. My Thanksgiving turkey special was perfect: thick, juicy, herb-roasted turkey breast done exactly right. My wife’s smoked brisket was fall-apart tender with great smoke ring and bark. The crispy Brussels sprouts with bacon and balsamic glaze were so good we fought over the last bite. Big portions, hot food, reasonable prices—kitchen is an easy 5 stars. Our server was warm and attentive. The valet guys were the real MVPs of the stay—always smiling, remembered our names, cracked jokes, and genuinely made us feel welcome every single time we pulled up or left. Those guys alone almost bumped the whole hotel up a star. Everything else, unfortunately, was a letdown. The tall female bartender was consistently rude—no smile once in three days, acted like every request was a burden. Drinks arrived ten minutes after our food. Every time we asked for a simple cup of ice she sighed or snapped; the last morning she barked, “You have ice on your floor!” (7th floor—no ice machine on 6, 7, or 8). Housekeeping was shockingly lazy: - Spare roll of toilet paper sat on top of the holder the entire stay, never installed. - Requested two extra pillows—they were tossed on the hallway carpet outside our door, no plastic, no pillowcases, just sitting on the floor. - Trash overflowed, floors never vacuumed, zero restocking. The food is legitimately excellent and the valet team is awesome, but the bartender and housekeeping dragged everything else down hard. Kitchen & valets: 5 stars Valets: 5 stars Bartender & housekeeping: 0 stars Overall: a food-and-valet-carried 4 stars. We’ll happily come back for dinner (and to see the valet guys), but we’ll be booking a different hotel next time.
Frequently Asked Questions About Hotel Indigo Columbus at Riverfront Place by IHG
Is Hotel Indigo Columbus at Riverfront Place by IHG suitable for business travelers?
Yes, Hotel Indigo Columbus at Riverfront Place by IHG is a great fit for both leisure and business travelers. The hotels offer well-equipped meeting spaces with high-speed internet, business services, and a creative environment for everything from team events to board meetings.
Does Hotel Indigo Columbus at Riverfront Place by IHG have a loyalty program?
Yes, Hotel Indigo Columbus at Riverfront Place by IHG is a part of the IHG® One Rewards loyalty program, which allows guests to earn points for stays at Hotel Indigo Columbus at Riverfront Place by IHG and other IHG hotels. These points can be redeemed for free nights, travel, merchandise, and more. Membership also grants access to exclusive benefits and promotions. Guests can join the loyalty program on the hotel's website.
How can I make a reservation at Hotel Indigo Columbus at Riverfront Place by IHG?
Reservations can be made directly through the IHG App, IHG website, or by contacting the hotel's reservation department. To get the best rates and promotions, it's recommended to book directly through the hotel's website or call their reservation line.
Can I cancel or modify my reservation at Hotel Indigo Columbus at Riverfront Place by IHG?
The cancellation and modification policies may vary depending on the specific reservation type and rate selected. It's advisable to review the hotel's cancellation policy before booking. Generally, flexible rates allow easier modifications and cancellations, while non-refundable rates may have stricter terms. For precise details, reach out to the hotel directly.
Are there any special packages or deals available?
Hotel Indigo Columbus at Riverfront Place by IHG often offers special packages and deals to celebrate various occasions, seasons, and holidays. These promotions can include discounted rates, complimentary amenities, and other added benefits. To see the latest offers, visit the hotel's official website or check out their social media channels.
What are the check-in and check-out times at Hotel Indigo Columbus at Riverfront Place by IHG?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM at Hotel Indigo Columbus at Riverfront Place by IHG.
Is breakfast available at Hotel Indigo Columbus at Riverfront Place by IHG?
Yes, breakfast is available at Hotel Indigo Columbus at Riverfront Place by IHG.
Does Hotel Indigo Columbus at Riverfront Place by IHG have a fitness center?
Yes, the hotel offers a fitness center which is available for free and includes equipment like elliptical machines, free weights, and treadmills.
Are pets allowed at Hotel Indigo Columbus at Riverfront Place by IHG?
Yes, pets are welcome at Hotel Indigo Columbus at Riverfront Place by IHG.
Does Hotel Indigo Columbus at Riverfront Place by IHG provide valet parking services?
Yes, valet parking is available at Hotel Indigo Columbus at Riverfront Place by IHG.
What COVID-19 sanitation measures does Hotel Indigo Columbus at Riverfront Place by IHG have in place?
The hotel uses commercial grade disinfectants, has employees trained in cleaning and hand washing procedures, enhanced cleaning in common areas and guest rooms, additional sanitation in food areas, and sanitizers are available throughout the property.
Is the hotel suitable for business travelers and does it have meeting facilities?
Yes, the hotel is ideal for business travelers with two meeting rooms, a business center, high-speed internet, and various business services.
What nearby bars or restaurants can guests visit around Hotel Indigo Columbus at Riverfront Place by IHG?
Guests can enjoy nearby places such as Eighteen85 Rooftop Bar and Kitchen, Denim and Oak, 1885-Rooftop Bar, Trevioli Italian Kitchen, The Seed Coffee + Cafe, Country's Barbecue, Nonic Bar & Kitchen, Super Regular, and Uptown Vietnam Cuisine.
Are there any nearby landmarks or historical places to visit near Hotel Indigo Columbus?
Yes, nearby landmarks include The Rapids at Riverfront Place, Calhoun-Griffin-Mott House, Broad Street Methodist Episcopal Church South, Frank K. Martin Bridge, and The Currents at Riverfront Place.
What nearby fitness or gym facilities are close to Hotel Indigo Columbus at Riverfront Place by IHG?
Nearby fitness options include the YMCA of Metropolitan Columbus, RPM Studio Thayer YMCA, and John P. Thayer YMCA, all offering gym and youth organization activities.