Cleanliness Issues
Numerous reviews highlighted unsanitary conditions, including dirty rooms, hair in beds, and reports of pests such as bed bugs and roaches.
Customer Service
While some guests praised the friendliness of the staff, many reported poor customer service experiences, including unhelpful responses to complaints and issues with room assignments.
Room Conditions
Guests frequently mentioned outdated and poorly maintained rooms, with complaints about broken amenities and uncomfortable beds.
Breakfast Experience
The breakfast service received mixed reviews, with some guests enjoying the offerings while others reported rude staff and limited food availability.
Value for Money
Many customers felt that the hotel did not provide good value for the price, citing high costs relative to the quality of the accommodations.