Located in Byron,GA, the Best Western Inn & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Many customers praised the friendly and helpful staff, particularly highlighting Nelly's exceptional service during breakfast.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including reports of bugs, mildew, and unclean bathrooms, which negatively impacted guest experiences.
Value for Money
Guests appreciated the affordable pricing, but many felt that the quality of the rooms and amenities did not meet expectations for the price.
Breakfast Quality
The breakfast received mixed reviews; while some guests enjoyed the variety and quality, others found it lacking or unappetizing.
Facility Condition
The hotel was described as outdated by several guests, with issues such as poor maintenance, musty smells, and inadequate amenities.
JG
Jeffrey Giese
Nov 2, 2025
5.0
4 day stay to visit family. Groome shuttle drop/pickup only 100 yards away that I use from Atlanta Airport. Been coming back for a number of years, at least twice a year. Roos have been upgraded to new carpeting, window coverings, mirror. Breakfast is all someone needs with multiple choices. Nelly does a great job keeping everything clean and selections hot and full. They have a pool but I don't use it. Price is always right. Will keep coming back.
TK
Tiffany Kromer
Nov 1, 2025
5.0
Great hotel for the price. Beds and rooms were ok and not bad. Room was clean. Nice hot tub and warm pool. But the main reason for leaving this review is because of Nelly (Breakfast lady) She was so sweet and helpful. She got my waffle for me so it didn't burn, Held the door open for me to take breakfast back to my family sleeping still, She was overall very friendly!
BS
Barbara Schenck
Oct 17, 2025
3.0
Right off the highway, easy to find. Staff is incredibly kind. Our room was damp and hot. Smelled like mildew and wet towels. Breakfast was great.
WL
walter lago
Oct 1, 2025
5.0
100% recomendable ,habitacion limpia,espaciosa.Desayuno excelente.Atencion de Shelley en recepcion amable y cordial .Piscina,jacuzzi y spa impecable Precio 101.90$ por una noche
MJ
Merya Jones
Sep 9, 2025
1.0
I made reservations for a business trip. I drove 3 hours after a long day at work. When I drove up and noticed the state of the hotel with its outdated look and outdoor hallways that lead into a dimly lit parking lot, I knew there as no way I would sleep a wink. When I called the corporate office, they told me they could not cancel my reservation or refund my money because I did not give 24 hours notice. They didn’t care that I was traveling alone and didn’t feel safe. They weren’t ashamed. They were happy to steal my money! If I had known or if the pictures online genuinely represented the property, I never would have made a reservation! I trusted the name, “Best Western”. HUGE MISTAKE. I am now at the hotel next door (clean, safe and brightly lit parking lot) with a view of the sketchy parking lot.
I am sickened by their horrible business practices. They had an opportunity to make it right. Now I will steer clear of Best Western and all of their affiliates.