At the SureStay by Best Western Brunswick in Brunswick, GA, you’re sure to find rewarding value and quality. Everything you need, nothing you don’t want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.
Numerous reviews highlighted problems with cleanliness, including dirty rooms, bugs, and unpleasant odors.
Customer Service
Feedback on customer service was mixed, with some praising staff while others reported rude or unhelpful interactions, particularly with management.
Breakfast Quality
Many guests expressed disappointment with the breakfast offerings, citing limited options and items being out of order.
Maintenance Problems
Several reviews mentioned maintenance issues such as broken amenities, malfunctioning appliances, and overall poor upkeep of the property.
Value for Money
While some guests found the hotel affordable, many felt that the quality did not meet their expectations for the price.
RM
Robyn Morton
Dec 16, 2025
1.0
This hotel is thr absolute WORST place i have EVER stayed. I felt like I was in a pay by night hotel where Noone ever cleans. The sheets had stains, the walls were covered in dirt, doors had foot prints and dirt, microwave was absolutely covered in food, cobwebs and dust everywhere, shower had a detachable head and the original spot was covered. I had to stand against the wall to shower, there were wires hanging out of the ceiling from a light or smoke alarm that once existed, The curtains were disgusting, the shower curtain was white with yellow stains, shower had brown running down the walls that was stained that way, mirror in bedroom had finger prints all over it, headboard had greasy prints all over it. The lobby looks emaculant but the rooms are absolutely disgusting. I left after 4 hrs and didnt go back for the second night. There were only 3 other people staying there. DO NOT STAY HERE! I emailed them and never heard a word back or received my money back.
JM
John McCumbers
Dec 1, 2025
2.0
I'll start by saying that the location is very convenient to food and the interstate. Other than that, there wasn't much good. The room was really bad. If we weren't so tired from our drive we would have went somewhere else. The bed was broken, visible mold on the walls and the smell was not pleasant to say the least. Also, we discovered a lizard in the room but he was pretty shy so I think he mostly stayed behind the TV stand. The other reviews were decent so we figured it wouldn't be that bad, I was wrong.
DP
Dana Peacock
Nov 25, 2025
1.0
Yaw it's so hot u can't breathe, only been here 1hour and can't get AC to cool it sounds like a Volkswagen with muffler tore off! I've complained to front desk but can't get any help. Furniture looks like it been declawing a few cats too. Maybe front desk will make it right
CS
Carol S
Nov 25, 2025
4.0
Nice place. Some dust in room but overall clean. Beds were comfortable and we slept well.
EE
EmandJacksmom
Nov 20, 2025
1.0
This is one nasty hotel. The rooms smell, there are roaches crawling everywhere, the tv doesn’t work right. There is hair all over the bathroom and mold growing in the tub. The one chair in here is green but it’s so dirty it’s black.