Holiday Inn Express & Suites Braselton West by IHG

Reviews

• HM

  Howard A. Malcolm (malcolmhow77)

  Feb 5, 2026
  3.0
  odd reception????????????????????????????????????????????????????????
• SG

  Steven Giovanniello

  Jan 29, 2026
  1.0
  Be aware of this Hotel. They book with third party companies, like Booking .Com. Back in November ,my wife had an injury that required the need for a Handicap acceccable room. The hotel refused to accommodate my request because I had booked two weeks before her injury. I was forced to cancel my reservation and was refused a refund because this was booked with a third party which I was not aware of at that time.The Hotel refused to intervene. Very dissappointed with the Holiday Inn corporation.
• SH

  Steffanie Hibbard

  Jan 11, 2026
  5.0
  Staff were very professional and willing to go the extra mile. Clean rooms.
• GA

  Gregory Alvin

  Dec 29, 2025
  1.0
  Front desk on 12/27 was rude and pushy when I was requesting a late check out, even as a high ranking rewards member. Now I’m dealing with the fact they didn’t apply my points correctly when I paid an extra $50 for points along with my stay. Will never stay here again.
• DW

  David Williams

  Nov 19, 2025
  3.0
  I booked two rooms last weekend for three nights, one king and one double queen to be near Road Atlanta for an event. The good: Hotel was generally clean, newer build and modern, good parking availability. Beds were comfortable. Provided breakfast food and coffee was decent the two mornings we were able to get it. Wifi worked well. The bad: A bit of 'death by a thousand paper cuts', there were just so many annoying little things during our stay. None of them on their own would be a big issue, but a bunch of them together become a problem. - Check in took a really long time due to slow systems. - Our initially assigned double bed room was actually a single when we got to it, so had to go down and get assigned another room (very slowly again). - The new double bed room was stocked with only one towel at check in requiring another trip - ALL our keys for both rooms stopped working EVERY. SINGLE. NIGHT. requiring multiple trips to the front desk to get them fixed. - The double bed room had cleaning service done Saturday and was again stocked with only one single towel, requiring another trip to the front desk. - The king room was low on facial tissues and down to last TP roll when we arrived the first night and ran out for the next two days, despite setting the roll and empty box up as pictured to get attention. Cleaning service team ignored this and did not replace. - Tables were not cleaned in the breakfast area, we had to get napkins and water to wipe them down ourselves. - The hotel entrance is hard to find, took a tour of the nearby gas station, Burger King, next-door cemetery and the new hotel being built next door trying to get to it the first time. - The floor number indicator stickers identifying floors next to each button are mostly missing from both the hotel's elevators. - The hotel has pretty thin ceilings, had lots of thumping from the room above (we were on the 3rd floor). - Iffy build quality in the bathroom. The sliding shower door had a sharp screw sticking out that was dangerous to cutting legs. I removed it and set on the bathroom counter. Tile work is pretty shoddy in the king room (pictured) which makes a pretty new hotel look old and run down. - This is normal hotel thing and I knew about the rates when I made the reservation, but prices were jacked up an extra $100/night for 2/3 of the stay apparently because there was a football game in the area that weekend and greater demand. This is on me for not shopping around more and recognizing the excessive price inflation. Unfortunately I think the sum of the bad outweighs the good and I likely won't return to this hotel.

Frequently Asked Questions About Holiday Inn Express & Suites Braselton West by IHG