Best Western Braselton Inn

Reviews

• RA

  Rita Albano

  Feb 24, 2026
  1.0
  I would give this place no stars if I could. Most days there really is no hot breakfast as promised. The staff compromises their guests personal information. The staff is extremely unprofessional and rude, especially a manager named Priya. The rooms are in poor repair. Do yourself a favor and stay at the Hampton Inn. The staff will make you feel welcome and comfortable.
• AH

  Anthony Harris

  Feb 5, 2026
  5.0
  For the last 2 mornings, breakfast was amazing by Ms. Kelly. I have no complaints w/m stay here.
• JE

  J E

  Jan 26, 2026
  2.0
  Spend a little extra and stay at the la quinta, this place is a rip off.
• EX

  eleenxiong xiong

  Jan 17, 2026
  5.0
  Super friendly staffs Priya definitely was a sweet and nice lady, we checked in with no problems, Breakfast was very Good and fresh. The cooks Kelly was also super nice and friendly , and the other lady who’s been around for a while whom managed the place . Also super nice, I had my two Other family come with us for a night stayed due to Plans changed, and they were very understanding of my situation traveling here. definitely will come back when I visit again, It’s a very quiet and cute Place full of great staffs!! THANK YOU ALL SO MUCH FOR THE BEST SERVICES IN BRASTELTON GA !
• EE

  Eve

  Dec 24, 2025
  2.0
  I really wanted to enjoy staying here. My father and I came days in advance so that he could help book it using points and cash for my fiance and I who was coming from out of state. The days leading up to staying here I boasted about how nice Priya, the manager, was to my father and I and how helpful she was. The hotel is adorable and I thought the rooms would be too. I drove 6 hours to and from the ATL airport on the day of check in to get my fiance. When we got to the hotel and I tried to check in, the employee working the front desk, Kathy, said she needed my credit card. I dont have a credit card. We had set it up with Priya to use my father's card for the stay. After some back and forth Kathy called Priya, im guessing, and we were able to check in. If you're traveling with a dog you can only get the two queen bed rooms. So dont expect to get a king if you have a pet with you. The room was okay but the bathroom was the size of a small linen closet. You practically have to step into the bathtub to close the bathroom door and it is VERY claustrophobic in there. If you're not stick thin you will have a hard time. The second mishap came when my fiance went to get breakfast at the lobby for myself and him, on my birthday, and he was told he couldn't bring food back to the room for "health and safety reasons." Eventually he was able to bring breakfast back for me and it was just okay. Overall, an ok place to stay. I've stayed at a lot of Best Western hotels and this was by far the least friendly and felt more like a motel 6 than a hotel owned by a company like Best Western. 5 stars for Priya, but other employees could use a class in treating everyone with respect and customer service. I definitely won't be coming back here again. But I really appreciated Priyas help with the booking of the room and her conflict resolution skills.

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