Holiday Inn Express Bethlehem by IHG

Reviews

• NZ

  Norm Z

  Mar 8, 2026
  1.0
  First of all, if you are working and your plans could change at all this hotel charges an early check out fee of $75.00. They dont tell you when you check in and when you check out again dont tell you just try and slip it past you. Ive been loyal diamond member with IHG and have never heard of this. Hotel says its corporate policy? Must be the only corporate hotel again Ive never heard of this policy. Took 4 calls to manager and 2 calls to IHG to get removed and was still an argument. After 2nd day of stay still housekeeping, no made bed, no trash pickup and no towels had to go down to front desk after 5:00 pm to get trash removed and fresh towels. Breakfast is a waste, no regular coffee creamer only flavored or 2% milk. Didnt bother with the food looked inedible. Also just looked at my IHG account activity and 0 points for stay says unqualified stay? What because I checked out early? Too many issues with this hotel will not stay here again. Its too bad because closest one to my customer but will drive the extra time then deal with this hotel again. Most times I let these things go. Part of the job but with this hotel and their policies had to write a review. Hope it was worth it for them to make my stay so regrettable that I had to write this review and will never stay at this hotel again.
• JC

  Jarvis Christmas

  Mar 5, 2026
  1.0
  This was the worst IHG I stay at first they tryed to charge my business card for a 50 dollar damage which have never happened an it locked my card out manger argumentive, an rude. Couldn’t charge snacks to my room, the room itself was not all that great, if you ever in this area do not spend a night here it is the worst
• CV

  Chris VanHouten

  Feb 28, 2026
  5.0
  Very nice hotel. Not inexpensive by any means but the rooms are huge and very clean.
• DS

  Dory Sanchez

  Feb 23, 2026
  5.0
  I enjoyed the gentleman was awesome thank you for the stay
• ST

  Sonia Torres

  Feb 5, 2026
  5.0
  I travel a lot for work and spend a good amount of time in hotels, so I’ve had more than my share of front desk check-ins over the years. Late-night arrivals especially tend to be quick and pretty routine. That’s why my experience tonight really stood out. Jennifer Marcus checked me in, and she was genuinely one of the warmest, friendliest front desk associates I’ve encountered in a long time. She came out right away to help me and greeted me with such a welcoming attitude, even though it was late. Instead of feeling like a tired, end-of-shift interaction, she made it personal and pleasant. Her energy and kindness completely set the tone for my stay. It’s rare for service to stand out this much when you travel as often as I do, and it honestly made me want to come back. I wanted to make sure she gets recognized because she’s a real asset to this place.

Frequently Asked Questions About Holiday Inn Express Bethlehem by IHG