Hampton Inn Bainbridge

Reviews

• AQ

  Amber Quaid

  Feb 18, 2026
  1.0
  This was absolutely horrible. Negative stars would be the way to go. I enter the hotel around 10:40pm, let them know beforehand that it's a late check in. I get there and several people were waiting at the front desk. They told me they had been there for almost a half an hour trying to check in and no luck. I told them I have a digital key to my room on the first floor down the hall from the desk, and I will check and see if I can find anyone. On my way to my room, there was a staff room a few doors down, knocked, no answer, so I went to my room. Digital key isn't working, but I noticed several doors looking busted open and the door handles all messed up. Suspicious. So I head back down to the front desk. By this time, the other people were knocking on the office door behind the check-in counter, no answer. So we all called customer service, they were amazing. However, it was funny since both myself and the other guest had called customer service and every time they heard no one was available to check us in they would call the front desk phone. So a million front desk calls later, one of the guest answered the phone and said no, I'm a guest, and no one is here to check us in. After 30 minutes, the next shift showed up looking freaked out about all the people in the lobby. She was kind and helped us all out. But note, I was there 30 minutes but the other guest had been waiting an hour or more. I canceled my stay and went to another hotel (Holiday Inn, almost as bad).
• JK

  Jason King

  Feb 17, 2026
  4.0
  The service and the staff was impeccable. Had a room with no toilet paper and the toilet paper roll was broken on the wall curtains were broken batteries missing from remote control for the TV. Had breakfast no butter and no meat selection. I would definitely stay there again. I’m curious if they’re understaffed and the staff they do have are trying to work hard and stay positive and polite to the customers. If so, they’re doing a great job overall. Definitely a bonus that they allowed pets as well.
• SS

  Santiago Salazar

  Feb 11, 2026
  1.0
  I booked and prepaid my room in full on January 28th, 2026. this was part of a multi leg business trip and as such arrived at about 9pm on February 10th, 2026. Initially it took an hour to get checked in and be handed a room key. Upon entering the room I heard "hello?" from inside and realized I was given a key to a room already occupied. After notifying the front desk the room was occupied I was told the room was overbooked, partially due to them having 6 rooms out of service. After 3 hours the hotel did not find me accommodations, did not help me find alternative hotel, did not help in procuring a taxi/shuttle or other form of transportation to a room. the manager could not be bothered to come speak to me in person. Given the location there were no Ubers, Lyft or on-call taxi service. neither the location nor Hilton honors customer service cared to assist in any meaningful manner (other than Hilton offering me 10,000 honor points which are meaningless with no place to rest or use them). When I asked for a refund they stated since it was booked 3rd party on hotels.com I had to figure out my refund myself and that they would not assist. I was forced to have to walk 2+ miles in the middle of the night, in pitch black with minimal street lighting, to the closest hotel with an available room as many of the rooms in the immediate vicinity were sold out. it is clear this place does not value customer service, neglects patrons and does not at all care about safety of the individuals patronizing their establishment.
• JM

  Jason McGouirk

  Feb 3, 2026
  3.0
  Missing smoke alarms in room, missing elevator buttons (going on for years), out of date elevator inspection, and how about that pool.
• JS

  Joe Stott

  Jan 29, 2026
  1.0
  I am a Hilton LIFETIME DIAMOND and to say “DON’T STAY AT THIS PROPERTY” would be putting it lightly! Not only is the property unkept and in ill repair, the management, all the way up to the General Manager, Sydney, doesn’t care! (THEY HAVE OVER 120 “1 STAR” RATINGS) I have stayed with Hilton properties for over 22 years & have never had an experience even close to my stay last night! Upon opening the door to my 3rd floor room shortly after 7 pm, my very first thought was, “this place is NASTY!” My eyes were drawn to the window across the room. Both the curtains & the shears were open. Because of the nearby parking lot light, the absolute filth of the window was almost overwhelming! If they aren’t going to clean the windows, at least keep the shears closed so the guest doesn’t notice. Here is a list of other things noted at this property: * Light over the bathroom mirror didn’t work… How can housekeeping clean the bathroom or even just the mirror and not notice that the light doesn’t work? * No Shampoo in the container in the shower * Pool towels in the bathroom instead of bath towel * Long black hairs in the sink. It wasn’t mine. I have very short gray hair. * Gooey spots on counter, like little spots of toothpaste * Soap/Toothpaste spots on mirror * The door to my room, 315, had a 2nd hole for a door handle drilled all the way through the door that they had filled with wood putty and never stained it * The Sheetrock tape all the way around the door was peeled up and loose from the wall itself * Inside door of the elevator had a very wide stripe of adhesive across the door horizontally where they had a Hampton banner ad in the past and never cleaned the elevator door. Get some “Goof Off” and clean the door! (see picture) * No breakfast… Breakfast is from 6 am to 10 am. I came down at 8:15 and the wasn’t any breakfast, nor had there been. The pans were completely clean and washed. When I inquired about it, I was told that they had they fired the lady who does breakfast and didn’t have anyone to do it now. I then asked why the manager or GM wasn’t filling in to ensure the guests were getting what they paid for. i was told, “She doesn’t come in until 9:00.0 (see picture of empty pan) * The curbs of the parking lot are littered with days worth of cigarette butts and no one tidying the parking lot. Prior to leaving, I stopped at the front desk to discuss my stay. The only person at the desk was a lady from housekeeping. So, I took the opportunity to voice my “cleanliness concerns”. She turned, walked away, and came back with the cleaning schedule and said, “I didn’t clean your room yesterday!” I then asked to speak with the GM and was again advised that she wouldn’t be in until 9 am. I left the property and went to work. At around 9:15 am I returned to the property to discuss my stay with Sydney, the General Manager. Josh, the front desk agent, told me that she was on the phone and he was unsure how long she would be. I waited about 15 minutes before speaking with Josh regarding my concerns. While doing so, another guest came to the desk and overheard our discussion. She politely interrupted and said, “I just want to check out and SUPPORT HIS CONCERNS!” She went on to say that her room was so nasty that she was checking out without taking a shower. Josh very rudely refused to refund either the lady’s stay or mine. When Sydney finally came to the front desk, I explained my concerns and asked for the Hampton Inn 100% Satisfaction Guarantee for a refund of the charges for that night. Sydney proceeded to tell me that she wasn’t going to refund my charges because I had stayed the night and didn’t leave. I told Sydney that is what the guarantee is for. She literally argued with me for about 10 minutes, even telling me to call the Diamond Desk and tell them my concerns. I told Sydney that was exactly what I was going to do AFTER SHE REFUNDED MY CHARGES! After much discussion, Sydney finally issued a refund to my card for my stay. DO NOT STAY AT THIS PROPERTY! THEY ARE NOT UP TO HILTON STANDARDS AND OBVIOUSLY DO NOT CARE!

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