Holiday Inn Express Augusta Downtown by IHG

Reviews

• BE

  Barbara Earley

  Feb 21, 2026
  5.0
  Our room was really clean the hotel was very clean also polite people working there. Just off the interstate.
• BG

  Brittany Gossett

  Feb 18, 2026
  1.0
  I had a family member get transported by helicopter to a hospital due to a medical emergency. We were 3hrs away from home and needed a place to stay for a few hours. Once we needed to check in it would have been around 4am-5am. I quickly realized after booking that the check in time was 3pm, which unfortunately would have left us in our car to sleep. I called to see if there was any availability to check in around 4am-5am and the staff said no. I asked to cancel and explained the circumstances in which I was told I had to submit cancelation online which was fine. Unfortunately, the hotel has not responded to the request and I have had to pay full price for somewhere I couldn't even stay. I will no longer book this hotel chain due to lack of communication and customer service!
• B6

  BladeLover NiTiNOL 60

  Feb 12, 2026
  2.0
  They love to test their fire alarms at 10:00. Come on guys! Two days in a row!!! If you need to test/repair the system do it after the guests have checked out! Thats a no brainer. Geeeezzzz!!! And their hot water is pitiful. Its not a bad place but its a bit pricey compared to other places like Economy Inn. I was in town for over a week and literally left this place to go there. Cheeper rates, rooms are not as nice but who gives a crap its a hotel not an apartment, its a temporary stay.
• LB

  Lucia Baker

  Feb 8, 2026
  4.0
  Wouldve given 5 stars, but the shower water only gets warm and both shower heads run at the same time, you cant turn one off. Room is absolutely amazing. Bed was extremely comfortable. Ive had issues lately with waking up in pain, but after sleeping on this bed, i woke up pain free! Room is stocked nicely and was so glad it had a microwave! Definitely would recommend the stay here
• HJ

  Hiawassee James

  Feb 1, 2026
  1.0
  Per the night auditor on duty, General Manager Boatwright instructed staff not to check in guests after a certain hour. My friend arrived shortly after 2:00 a.m. and was informed that the original reservation had been canceled and marked as a no-show. That determination, in itself, was understood and not contested. What followed, however, was far more troubling. They did not ask for the original reservation to be reinstated. They willingly agreed to pay for a new reservation. Nevertheless, they were told that no guests were permitted to check in after a certain time, regardless of circumstance. This policy was entirely unfamiliar to me, and if it is indeed an official policy its absence from your IHG property website is deeply concerning. At minimum, such a restriction should be clearly disclosed, and the option for late-night check-in should be removed to avoid misleading future guests. While they certainly could have taken their business elsewhere. Snowy weather and hazardous road conditions made continued travel unsafe. The hotel had been booked precisely to avoid a long, dangerous drive home in the middle of the night, through worsening conditions. Denying lodging under these circumstances was not merely inconvenient, it placed a paying guest in a vulnerable and potentially dangerous position. Hospitality is not just about policy enforcement but about judgment, care, and human consideration especially when safety is at stake. I would appreciate a direct response from the General Manager clarifying the hotel’s late-night check-in policy. I will also be reaching out to IHG to seek further clarification, as this experience raises serious concerns about transparency, guest expectations, and duty of care.

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