Business Details
About
HotelTru by Hilton
Across the road from Northlake Mall, our new Tru is less than five miles from Mercer University. Stone Mountain Park and Emory University are less than 12 miles away. Each stay includes free WiFi, free hot breakfast bar, and a Tru-ly different room with everything you need and nothing you don’t.
Location
Tru by Hilton Atlanta Northlake Parkway
3274 Northlake Pkwy, Atlanta, GA
30345, United States
Hours
Reviews
3.9
381 reviews
5 stars
221
4 stars
57
3 stars
21
2 stars
18
1 star
64
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While many guests praised the staff for being friendly and helpful, there were numerous complaints about unprofessional behavior and poor customer service from certain employees.
Cleanliness Issues
Several reviews highlighted significant cleanliness problems, including reports of roaches, bed bugs, and unclean rooms, which led to dissatisfaction among guests.
Safety Concerns
Multiple guests reported incidents of vehicle break-ins and a general lack of security, raising serious concerns about safety at the hotel.
Breakfast Quality
The breakfast received mixed reviews; while some guests enjoyed the variety and quality, others reported shortages and poor service during breakfast hours.
Room Conditions
Guests noted that while some rooms were clean and comfortable, others were criticized for being small, poorly maintained, and lacking essential amenities like microwaves.
- SGSharon Growl6 days ago5.0Apart from the shop being so expensive my stay was amazing from the clean rooms to breakfast. Very friendly front desk staff Lamar is the man
- JHJeff HoganJan 5, 20261.0BEWARE THEFT!!! On our stay there were 15 cars broken into. They busted windows and went through for any valuables. We had little to no help from the hotel staff to help with clean up or trying to find somewhere to replace the glass. We also had an issue with someone banging on our door after 11pm that was reported to the front desk, but nothing was done about it. The hotel is not secure. We would have left but it was late and we had our two young daughters with us. I reached out to the GM but was told that they had signs that stated that we were responsible for theft/damage. That covers the legal part of it but not the customer service part of it. We won’t be staying at any Tru Hilton hotels in the future. They do not stand by their customer service guarantee. We really expected more from Hilton. Hilton do better!!!
- AAAngelJan 3, 20262.0Our stay was fine. The beds were hard but rooms were clean. Continental breakfast was better than most. Staff was friendly. However 15 cars had their windows broken and items stolen. We were lucky and did not have any damage. We did over hear management say the signs in parking lot say they're not responsible, maybe true but very insensitve. A long time guest also stated this happens all the time. The police also took over an hour to respond. So be careful with your vehicle if you do stay here. We will never be back.
- BJBritney JohnsonDec 28, 20254.0Nice little hotel in a relatively ok location. My husband had a surgery and we booked this hotel because of the location. I’m impressed free parking and a lovely staff and clean rooms. Mr Lemar was so kind calling to check on us throughout our stay to make sure we have everything we need. The mall across from the hotel was very underwhelming but I do recommend this hotel 4 out of 5
- NSNikisha SomoneDec 27, 20253.0The front desk service was great. Bed was a little hard. Also I didn’t like that they didn’t have an Ice bucket. But they do have an ice machine and water available. Hot breakfast in the morning was an added bonus.
Frequently Asked Questions About Tru by Hilton Atlanta Northlake Parkway
What are the check-in and check-out times at Tru by Hilton Atlanta Northlake Parkway?
Check-in begins at 3:00 PM and check-out is by 12:00 PM.
Is breakfast included in the stay at this hotel?
Yes, a free hot breakfast buffet is available to guests.
Does the hotel allow pets?
Yes, both cats and dogs are welcome at Tru by Hilton Atlanta Northlake Parkway.
What parking options are available for guests?
The hotel offers self-parking with accessible parking spaces available.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and features accessible parking and elevators.
What amenities does the hotel provide for fitness and entertainment?
Guests can enjoy a free fitness center and a game room during their stay.
Is WiFi available at the hotel?
Yes, free WiFi is available in public areas along with public internet terminals.
Are there any restaurants near Tru by Hilton Atlanta Northlake Parkway where guests can dine?
Yes, nearby dining options include Dynasty Garden (Chinese cuisine), Mandarin Express (Asian cuisine), Tokyo Express (Japanese cuisine), Cozy Burger (burger restaurant), American Deli (American chicken restaurant), and Cairo Cuisine (Halal restaurant).
Where can guests shop for clothing or sportswear near the hotel?
Guests can visit nearby stores such as Sole Chemistry ATL and Wolverine World Wide for shoes and sportswear, along with JCPenney for clothing and department store items.
Are there other hotels nearby for guests looking for alternative accommodations?
Yes, nearby hotels include TownePlace Suites by Marriott Atlanta Northlake, Extended Stay America - Atlanta - Northlake, and Marriott Hotel.