AT
Amanda Thompson
1 day ago
Ja-el and OJ was an exceptional bartender! She was incredibly attentive, friendly, and accommodating the entire time. She made sure everyone was taken care of and never missed a beat. Her professionalism and warm personality truly elevated our experience. Thank you, Ja-el — you made the night unforgettable! Highly recommend! 🙌🍸
Aekeia is an absolutely awesome server! She consistently goes above and beyond to make sure every guest feels taken care of. She’s incredibly personable, always smiling, and brings such a friendly and happy energy to the room. Her attention to detail and positive attitude truly set her apart. Thank you, Aekeia, for making our experience so enjoyable — you are amazing!
This hotel is very convenient for its proximity to the Congress Centre. But if you are light sleeper, stay away from some of the floors and some of the rooms . There is a knocking noise that comes from the elevator / mechanical rooms. I was on 28 and 29 , thought it was just something that would stop first night . Then second night realized it was never going to stop. Moved after explaining the problem to front desk and they moved me to a noisier room. Front desk said they have never heard of this noise before. So I have to ask for manager, who also says he has never heard any noise complaints before. So I have to take him to my floor and it’s obvious the second we get off the elevator. He seemed to have never heard this before???
What bugs me the most are two things.
Is management inept and has no idea of their own hotel, or just wilfully ignorant ? Because after they moved to the third room , I googled noise concerns and this hotel, and it was easy to see many people complained about the same knocking noise when staying here.
The second thing that frustrated me, after I explained to the manager that I had two crappy nights sleep, there was no apology. He just gave me a new room. No offer for a meal credit, room upgrade, nothing . What happened to customer service. My crappy sleeps for 2 nights meant nothing to him. Really showed how little they care about you, and your experience while at their hotel.
LJ
LaNiece Johnson
Nov 16, 2025
My husband and I decided to go to a Falcons game and for convenience chose to stay at Siginia hotel. We stayed in the starlight suit and purchased the club Signia package, we were thinking like everything else it was overpriced hype… Well we were WRONG! The hotel staff, the room, the food.. ABSOLUTELY WONDERFUL. The club signia package gives you early check in/late check out, unlimited food and drinks (includes adult beverages) for breakfast, lunch and dinner. We had the pleasure of LaTristian taking care of us in the club signia lounge and her customer service, attentiveness and demeanor was a breath of fresh air. If you haven’t planned to stay at Signia when you come to Atlanta you are missing out! Get the club signia package and ask for LaTristian you won’t regret it.
I really want to be able to give this hotel 5 stars. The hotel truly is incredible. It’s clean and modern. The service is overall great. The rooms are fantastic. From the moment we arrived even the valet was so friendly and welcoming. If it weren’t for one restaurant, called the Nest on Four, I would have given the Signia 5 stars. The Nest was an extreme disappointment and that is an understatement. The service at the Nest was terrible. We waited 45 mins for an order of fries. No one had a clue what was going on. Many menu items were actually out so what we could order was limited. The bartender and kitchen were not on the same page. There was no manager present or ensuring guest satisfaction. We were often ignored by the bartender. We also ordered a burger which came out cold. We didn’t even bother saying anything because we were so over the entire experience. But this restaurant does not belong at the Signia. It does not mirror the other amenities at the hotel. Aside from this dining experience, everything else was perfect.
I recently stayed at the Signia by Hilton Atlanta at the Georgia World Congress Center, and overall, I enjoyed my stay. The hotel itself is beautiful, modern, and located right in the heart of Atlanta, which makes getting around downtown much easier—a big plus considering how rough Atlanta traffic can be.
However, there are a couple of things the hotel should work on. My wife and I visited the sports bar one evening and sat there for about 15 minutes before anyone acknowledged us, even though we were the only guests there at the time. We eventually decided to leave and eat elsewhere. It was disappointing, especially from a brand like Hilton that usually prides itself on service.
Another issue was with room service. We called the front desk to request an iron, since there wasn’t one in the room. When it was delivered, the staff member barely knocked and just left it leaning against the wall outside the door. By the time I opened the door, he was already gone.
Despite these hiccups, the hotel’s location and overall comfort were great. I would consider returning mainly for the convenience, and I hope my experience with customer service was just a one-time issue.