Homewood Suites by Hilton Atlanta Lenox Buckhead

Reviews

• AH

  Andrea Hamlin

  Nov 8, 2025
  5.0
  I had an excellent stay, clean, Friendly and delicious breakfast!!
• VM

  Valerie Mundell

  Nov 4, 2025
  5.0
  Spacious, clean room.with excellent breakfast choices and friendly service! Definite do-over!
• CS

  Carlos Serrano-Varela

  Aug 26, 2025
  5.0
  Such a GREAT return visit! Clean, friendly, and best value! Every team member is so nice and areas are nice and tidy. We love Mo, Justine, James, Bonnie were amazing and all remembered us!
• JF

  Jeremy Fuller

  Jul 31, 2025
  2.0
  After three weeks of trying to get this issue resolved, no compensatory actions have been completed towards me and two of the other members of our party. So, it is time that @Hilton, specifically Homewood Suites, in Atlanta GA, be held accountable for the unsanitary and bedbug infested state of its hotel rooms. These photos and videos were taken in two separate hotel rooms. Upon our arrival, at approximately 6:30 pm on a Thursday evening, my friend and I checked into our adjoining suites. Upon entering the room, the heat from the room was sweltering. One room was 77 degrees and the other room was 86 degrees. The front desk clerk was notified about the heat in the room. We were told that the maintenance person had gone home for the day, and that the manager would be contacted , and an attempt would be made to either have the air conditioning fixed , or our party would be relocated to different room. At approximately 10:30 pm, while our party was preparing to return from dinner, the front desk clerk was contacted via text message, with an inquiry about the state of our current suites. A reply was received from the desk clerk, stating that unfortunately due to the festivities in Atlanta, no other rooms were available at the hotel. After reading this, I contacted customer service to see if a resolution could be had, due to not wanting to have to sleep in 77+ degrees rooms. The customer service lady was very condescending , and asked if we( our party) had not talked to the front desk clerk about our current situation. She was informed that we had spoken with the clerk , and were told there were no rooms available. However, after having called customer service and speaking to the clerk again, somehow two king bed rooms became available. After moving to our new rooms, the linens were found to be soiled , as denoted in the pictures below. The front desk was contacted again. We were given linens to change our own beds. The next day we spoke to the General Manager, and after he viewed the videos and pictures, he said that the state of the rooms was unacceptable. He asked us how this could be resolved. We told him that comping the rooms would suffice. He agreed to this, and he then stated that he would give EACH member of our party 30k Hilton points. After the Beyoncé concert , that Friday evening , we all arrived back to our king bed rooms that the four us had to share, because our suites would not be available, due to the compressor being broken in th air conditioning unit and it needed to be repaired. When I went to place the linens on the pull out sofa, I immediately found a bedbug ( seen below on the cushion, and then it was placed in a cup). We immediately went to the front desk clerk( the same one from the day before ), informed her of the bedbugs , and told her we were leaving the hotel. The next day, the manager was again contacted and he agreed that my friend and I would receive an additional 30k Hilton points. I have not received my Hilton points , I have talked to customer service several times, including speaking with both the assistant manager and general manager of the hotel. This whole ordeal has been frustrating, and inexcusable. Do not stay at this hotel!
• MC

  Miss Cherrie

  Jul 29, 2025
  2.0
  We reserved an adjoining suite. The rooms are a grade C at best. The king bed was really low quality and squeaked like an old box spring mattress. There a full kitchen (no oven). The sheets one bed in the adjoining room had holes in them. The towels had fresh makeup stains on them in both bathrooms. The second reserved room was on another floor. The AC in the elevator is off and it is stuffy and smelly in there. The hallway had no AC. I personally heard two guests complain of the faulty AC in their room. One of those customers was handed a portable fan. It looks AWESOME from the outside and the hotel is in a beautiful area but the inside needs work. Shame on Hilton for the condition of this hotel and putting their staff in a poor position to defend their nonsense!!! One thing is the travelers with our group loved the breakfast. I cannot confirm because I chose to sleep in. We ended up leaving for another hotel.

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