Home2 Suites by Hilton Atlanta Midtown

Reviews

• IS

  Ikeisha Smith

  Nov 29, 2025
  5.0
  Tania the night auditor was friendly and professional. Provided great customer service.
• DW

  David Williams

  Nov 18, 2025
  1.0
  This property was one of the worse properties I’ve stayed at. They need to remove the Hilton name and replace it with motel 6. The elevators weren’t working when I stayed there, The A/C also went out! I asked to speak with management and there wasn’t one on site. I wouldn’t recommend anyone stay at this property. I called the property once I got home to speak with the manager David Ragland & he was very dismissive. He said that he would look further into the issues and never did. If you can help it please do not stay here.
• RW

  Ray Watts

  Nov 4, 2025
  5.0
  This Hilton is walking distance from the Midtown Marta station and Peodmon
• KR

  kayla ramos

  Oct 30, 2025
  1.0
  Update: Look at the response from the team, it shows their character. Using all caps like an immature teenager. Atlanta PD has been contacted, and they are investigating. So far, three significant pieces of evidence support our concerns, including traced IP addresses. We have also hired a private investigator and will be pursuing this in court. All of this could have been avoided if the GM had put the guest first. I made the mistake of booking a wedding room block at Home2 Suites Midtown, and I regret it. The stay itself was average, but the real problems began after checkout. Two of my wedding guests, who do not know each other and had never met prior to the event, had fraudulent charges appear on their credit cards shortly after staying here. Both had made small purchases from the hotel’s snack center, and we strongly believe that’s where their card information may have been compromised. Based on what we’ve pieced together, we suspect an employee working the front desk may not have followed proper credit card handling procedures, and may have recorded guest card information improperly. The snack purchase is the only common factor for both guests. The fact that this happened to two unrelated people, under the same circumstances, is too much to ignore. One guest reported the issue to the General Manager, the Sales Manager, and even the District Manager. No one took it seriously. No one reviewed security footage, no one followed up, and there was no apology, refund, or accountability. Hilton Corporate offered 10,000 Hilton points — as if that would make up for the stress, inconvenience, or breach of trust.Just look at how they respond to other one-star reviews. There seems to be a consistent pattern of dismissing guest concerns instead of addressing problems. The lack of accountability is unbelievable. Our second affected guest didn’t even bother with hotel management, they went straight to the Atlanta Police Department. A police report has been filed so the situation can be investigated properly. I work in corporate hospitality and previously recommended this location for conventions. That will never happen again. I will actively advise our clients to avoid this property altogether. If you’re a bride, event planner, or organizing a group stay, please learn from my experience. The location might be convenient, but it’s not worth risking your guests’ security or peace of mind.
• CC

  Christine

  Oct 9, 2025
  1.0
  I specifically requested a quiet room, but the front desk initially placed me in a room facing the main street. After I asked for a change, they moved me to the opposite end of the hotel — which unfortunately faced the HVAC tower of a neighboring building. Both rooms were very noisy, either from street traffic or the HVAC system. When I asked the question and tried to gather the information to understand from the front desk that how many nights I could cancel without fees, the front desk staff unexpectedly canceled my all three nights' booking without my consent, claiming that other guests were waiting for the room. This was so rude and shocking. After I complained, the same staff created a new booking in the hotel system at a lower rate of $612.29 plus a $100 refundable deposit.This rate was $65 lower than my original booking, which had been canceled by the front desk staff.I took this as a goodwill gesture from the hotel to address the complaint. The staff asked the Security walked me with a few rooms, but they all located in either end of the hotel (one end is facing the main street and the other end is facing the Hvac tower. Both ends are noisy. The front desk insisted that there were no other rooms available between the hallway). It was late at 7pm , I chose one. However, that room’s telephone line and alarm clock did not work. The hotel engineer said the line couldn’t be fixed. I completed the online survey requesting a follow-up, but received no any further response. Upon checkout, despite the fact that the booking cancellation was made by their front desk staff without my consent and no one had followed up on the service request for the phone and alarm problems,, the General Manager, David Ragland, said they would not honor that new booking rate created by their front desk staff or offer any compensation, but would merely match the original Booking.com rate that they themselves had canceled. Overall, the service and attitude from both the front desk and management were rude and disappointing. Running the business without integrity or credibility is unacceptable and shameful.

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