Home2 Suites by Hilton Atlanta Downtown

Reviews

• DD

  DaDen

  6 days ago
  1.0
  Upon entering the hotel, there was an immediate strong odor of urine. The property is obviously outdated and in poor condition, with filthy, foul-smelling carpets covering the lobby and hallways. I have stayed in inexpensive motels that were noticeably cleaner and better maintained. Overall, this was a highly disappointing stay and completely unacceptable for a Hilton-brand hotel. Additionally, the breakfast staff were unfriendly. One employee abruptly took the ceramic plate I was using for my food and replaced it with a paper plate, explaining that the buffet would be closing soon. If the service was about to end, it makes no sense to have ceramic plates available in the first place.
• JN

  Jai'Den Nelson

  Jan 5, 2026
  5.0
  I can’t say enough great things about Kim and Tee. They went above and beyond to help me when I lost my wallet. Not only were they incredibly kind and reassuring, but they also took the extra step to contact the correct hotel I was staying at and helped me retrieve all of my items. They truly are amazing people, and without their help, the situation could have turned out very differently. The level of care and customer service they provided was outstanding and genuinely meant a lot to me. Because of Kim and Tee, I will absolutely be staying at this hotel again in the future. Exceptional service like this is rare, and they deserve all the recognition.
• JS

  James S

  Jan 3, 2026
  1.0
  Only good thing about this H2S is the location form the football stadium. I’m a big fan of H2S/Hilton and this isn’t look any other H2S. Small/Tiny Rooms at best. If you are DISABLED /WHEELCHAIR BOUND this isn’t to hotel for you. As soon as I pulled up to the front , parking in on the small barrow street, so if your setting up manual wheelchair your literally in the street. HAZARD…… Valet NEVER came out to car. Only 3 spots at best for Valet. I. Priced I had to go down to end of corner to sidewalk ramp a ways down the street. Valet still didn’t come out to help, they stayed at the desk. Went inside got valet ticket. Went to elevators (OMG) I have closets bigger than these 3 elevators. One elevator on the right side must be for house keeping because I have a 17 inch wide TILITE wheelchair and it barely fit in the tiny elevator. Went to room 305 which is a ADA Room with Roll in shower. The room was so tiny not used to small rooms/spaces at H2S locations. My other family members had another room in hotel and before I could get back downstairs they were already back at the front desk. Their room hadn’t even cleaned but they stated that it was. As soon as you came into the room someone had wasted something on the floor and just left it and it was sticky on floor. Beds/ linen were nasty dirty looking. Some of the staff were being rude because we told them we wanted to cancel the rooms because they were unsat and small for our accommodation especially for ADA Acceptance and more of a hazard. I go to a lot of football games and events and NEVER have I had a small/tiny ADA room like this before, let alone not clean and ready to go especially when you are already checked in and have a digital key issued hours before arriving. Which we arrived at 530 and room was supposedly ready at 3 because we all received email confirmation and notification at 3. We literally had to call a GM to get the rooms canceled because they wanted to charge us for the night when all we did was walk/roll into the room and then exit. So please do a lot more research because they have pictures posted of other nicer H2S rooms that that’s not what you will be getting. Thank goodness we were able to go around the corner to Signia and it’s night and day better EVERYTHING…….
• ES

  Evelyn Santos

  Dec 28, 2025
  1.0
  On our last day, a housekeeper was knocking on our door and attempting to open the door at about 9:30am. The housekeeper did not have a cart with her or anything. We were so disoriented by this that we ended up rushing to get out of the room and left behind a coat. FYI later check out was not accommodated even though no one was checking in to the room immediately after us and we are Hilton Honors Gold members. When we came to pick up the coat later, the receptionist told us it was not possible to pick it up then and when we requested to speak to a manager, she told us there was no manager on call and we could not have access to a manager. Overall, the most frustrating part was the customer service around the situation and it shed light on major gaps in service in the evening time. The situation is ridiculous and we have yet to see if we will get the coat back. Update: when we called back the next morning as requested by the front desk, the front desk person hung up on us 3 separate times.
• VP

  Vrushali Patel

  Dec 18, 2025
  5.0
  I have nothing but good things to say about my stay at Home2 Suites in downtown Atlanta. Staff is absolutely wonderful; very friendly and happy to assist. I travel frequently to east coast metro areas and Atlanta was by far the friendliest city I've been to. The gentlemen working security/door always had a smile for me and did an excellent job making me feel safe. Trey at the front desk checked me into a beautiful, spacious room on a quiet floor with a great view. Sonya at breakfast was so sweet and helped me make my waffle. Housekeeping had set up a clean, well stocked space and came by in a timely manner to check on me. I loved that I had a microwave, refrigerator, kitchenware, dishwasher, wireless phone charger, and modernized thermostat in my room. All appliances and amenities were functional and clean. The bathroom had decent water pressure in the shower and the soaps were non-drying. There was also free wifi, free breakfast, and a cute rooftop lounge. The breakfast is excellent so take advantage of that. I'm very pleased with my experience and would love to return if I'm in Atlanta again. Honestly I had a better time here than at some Signias/Regencys/Le Meridiens I've stayed in 😅

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