Hilton Atlanta

Reviews

• ZZ

  Zhong Ziyuan

  1 day ago
  5.0
  I rarely leave reviews, but I wanted to share my experience and give special thanks to Mike Redlin from the security team. I initially had an issue with my room—I saw a cockroach (possibly because I had turned up the AC and the room became very warm). I reported this to the front desk, who directed me to the security team. After briefly documenting the issue, they promptly switched me to another room. The new room was much better, and I had no issues for the rest of my stay. A few days after I checked out, Mike from the security team reached out to follow up on my experience. I told him everything was great after the room change. However, several days later, I noticed that my hotel bill had overcharged me by about $300 per night after the room switch (likely because I was moved to a larger room with a higher rate). I contacted Mike again, and he helped communicate with the front desk, who told me the charge would be refunded in a few business days. After a month passed with no refund, I reached out to Mike once more. This time, he made sure the refund process was fully completed and personally followed up with me until the refund went through. It was a long process, but thanks to Mike’s persistence and help, everything was resolved. Really appreciate his professionalism and support!
• KH

  Kimberly Hobbs

  1 day ago
  5.0
  Dear Hilton Atlanta Management Team, I am writing to commend Assistant Director of Safety and Security, Michael Redlin, for his outstanding professionalism and customer service during my recent stay at the Hilton Atlanta. After checking out and preparing for my return flight home, I was unable to locate a pair of shoes and became concerned that they might have gone missing from my room. Although it was an unusual situation, Michael took my concern seriously from the moment he contacted me. He was courteous, professional, and reassuring, and immediately began appropriate follow-up by coordinating with housekeeping and the front desk, including checking hallway camera footage. After I returned home following a five-hour flight, I discovered that the shoes were actually at my residence near my door. I had mistakenly believed I wore them on my flight to Atlanta, when I clearly had not. Once I realized my error, I wanted to be sure that Michael received recognition for how respectfully and thoughtfully he handled the situation even after learning that the issue was due to my own mistake. Michael never made me feel dismissed or uncomfortable, and his calm, kind, and professional approach truly reflected well on Hilton’s standards of guest services, Please pass along my sincere thanks and appreciation to Michael for a job very well done.
• DJ

  Dan Jones

  Jan 5, 2026
  5.0
  A great place to stay with very friendly and accommodating customer service. The rooms are in decent shape, the staff makes this a great experience. I had a minor issue with noise from the street, being on a lower floor. The staff immediately offered to move me to a higher floor, something they didn’t have to do but did anyway. The common areas are well maintained and the amenities are very nice. Will definitely stay here again next time I’m in Atlanta.
• CC

  Critique & Criticism

  Jan 1, 2026
  5.0
  This place is definitely extraordinary. It was not easy to navigate to the parking garage with all the traffic on new year eve. (all downtow) with my very first time coming, but it came apparent when I found the entrance under that leads you under the building. Stepping into the lobby was breathtaking. There was so much thought and attention to detail in its entirety. Nothing was left out when being designed. Checking in was easy, fast and the clerk was very pleasant. The in-house amenities are worth the pennies but not the $3 niagra water lol. My room was perfect. I live nearby and will come again in the near future.
• NN

  Nicholas

  Dec 30, 2025
  5.0
  We had a great stay at Hilton Atlanta, we were there for a conference and it was extremely convenient to stay at the hotel and go back and forth from the room and the conference activities as needed. For us it was easy to find a parking spot at the garage, right near the elevators. Sometimes there is a line for the elevator to the parking garage, especially on checkout day, I used another elevator down the hall past/behind the main elevator and to the right - this area had two elevators and it was very convenient with no wait whenever I used that area. The hotel feels pretty old in general, not super new or modern rooms but it was clean and we had daily room housekeeping option. There is a nice exercise area as well as an area with a basketball court, pickleball court, and small running track. The location is extremely convenient for public transit, the metro line is pretty close to the hotel and the line connects right to the airport, we decided to drive though. All in all we had a nice experience at the conference and enjoyed the stay in this hotel.

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