Hampton Inn & Suites Atlanta-Downtown

Reviews

• BZ

  B Z

  4 days ago
  1.0
  I saw another recently posted comment about Courtney and wanted to share my experience with this attendant as well. Very curious to see if others have had a similar experience. I had a 3 night booking at this hotel around Christmas 2025 (a few weeks ago) with my wife and toddler. Courtney was at the front desk for check-in. I understand that hotels/service staff can be pretty slammed during this time, but her behavior towards me was beyond rude. The experience really soured our stay. I really don't want to make this a racial issue, but she seemed quite friendly/courteous with the other guests (I'm Asian American, for the record). Happy to expound on my experience. Luckily we split our Atlanta vacation up into two separate hotels. After our stay at Hampton Inn, we had a 3 night stay at the Westin, just across the street. The Westin was much better in every way, and only a tiny bit more expensive.
• LL

  LifeAsNarii

  5 days ago
  2.0
  Hotel was an ok stay AC did not work and bathroom sink was tilted like it would fall. Location wise was great right by Olympic park and Hudson’s bar and grill. Hotel staff was ok my reservation was switched without my knowledge and incidentals were paid checkout was for an earlier date then what I had paid for. After the mixup later that day I arrived back at the hotel to book again which I was told they were sold out for the rates I had before so I went and sat back down to look for another hotel within the area and also due to having to wait on a Lyft hotel staff neisha became very rude and aggressive saying she would call the police for trespassing if I didn’t book soon which she did not know the situation she was just hostile and also “guest” complaining which I know that to be untrue because I was not loud or bringing attention to myself while sitting and searching for some place else.
• MJ

  miles jeffery

  Dec 31, 2025
  1.0
  Courtney at the front desk was extremely rude. She acted like I owed her something for checking me in.
• JM

  Jon Moody

  Dec 10, 2025
  2.0
  This was my fiancée and I's first time coming to this hotel. We were only there for one night for an event she had the next morning. Upon walking in the first night, there was no one at the front desk. An employee walking by gave a slight smile then said "check-in!" and a woman walked out from the room behind the desk. To say she was unwelcoming is an understatement. We didn't get a Hello or Welcome, instead a "can I help you?" followed my "name?" "Let me see ID" "Yup". I get people have bad days but she seemed like we were a bother to her and it felt like I was ordering mcdonalds at 2am rather than checking in to a hotel. I was excited for this stay as I saw it had relatively good reviews and had seen we got our room upgraded with Gold status on the app but this was not a good start to the stay. Once our very brief interaction had concluded, we went to our room which was a king bed "suite". This was my first time being upgraded with Gold and having only been in smaller rooms prior, I was excited to see what Hilton "suites" had to offer. Safe to say I was pretty disappointed. I put my key up to the door but before the card could even register, the door just opened. It was a very stiff door that needed help closing on the other side. After that scare and double checking that the door actually locked, the room itself was not worth the title "suite". The bathroom was smaller than I have had in just one bed rooms, the pillow on the "couch" had red stains all over it, and when I went to shower, the water just piled up and it was only then that I realized that our soap bottle was EMPTY. I called down to the woman who still was having a bad day and she said that they have it downstairs at the desk but I have to come get it no one can bring it up. No problem. I got downstairs though to again her just walking out to say "soap bottle", pointed to the bottle on the counter, then walked back into her hiding spot. This was by far the worst check-in/first night experience I have ever had. The breakfast and the morning staff saved the two star rating. Everyone was very nice, especially the ladies working the breakfast, and the gentleman at the desk granted me late checkout of 1 hour later than the regular time which wasn't much but I will take what I can get. We went to our event after a nice breakfast and returned to more trouble with our room. We got upstairs and my key would go green but the door wouldn't unlock or open. I tried the card, the app, my fiancée's card, nothing. I had to go back down to the desk and they called another gentleman who used his magic key and the door opened first try for him. I hope not all suites at Hilton locations are this troublesome. The stand-out positive for this hotel other than the breakfast service is it's location. I will say parking is very easy and plentiful, and it is a rather short walk to a lot of the attractions in the area. We went to the aquarium after we checked out and were able to leave the car in the lot until evening which was nice. I love Hilton, I typically try to find a good one wherever I am and looking at the reviews here I figured I would give it a shot especially those of late but it was rather disappointing all around. Hope this helps those in a similar situation. If we were staying multiple nights, I would look elsewhere.
• JA

  Jeremy Antrim

  Dec 10, 2025
  5.0
  I had to come in for my Passport. Great location close o everything. The rooms were great, good breakfast, and super convenient parking. It goes until you the next day, so easy to hang around if you don't have to leave right away! I would stay here again.

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