Embassy Suites by Hilton Atlanta Perimeter Center

Reviews

• BS

  Bob Sellers

  Feb 25, 2026
  2.0
  Not off to a good start. Business traveler at front desk 1:45ET. No rooms ready and no priority acknowledgment just add your name to the list and you will be notified when your room is ready. Hard to believe not one room available to check-in for a Hilton Diamond Member.
• TW

  Tina Ward

  Feb 17, 2026
  1.0
  1/5 – Disappointing Experience I recently stayed at Embassy Suites by Hilton Atlanta Perimeter Center during a family leisure trip and unfortunately, the experience did not meet expectations. Upon arrival, our room was not ready at the designated check-in time. We waited over an hour past check-in before being assigned a room, which was particularly inconvenient while traveling with family. Cleanliness was also a significant concern. The overall condition of the hotel appeared poorly maintained. There were visible spills on the main lobby floor that remained unattended for an extended period. One brown spill in particular was left overnight, which was both noticeable and unpleasant. Our guest room did not reflect acceptable cleanliness standards either, as hair was found in the bathroom upon arrival. Additionally, the mattress did not properly fit the bed frame, which affected comfort and gave the room an unpolished appearance. Given the delays and cleanliness issues, this stay fell well below expectations. I hope management addresses these concerns to improve the experience for future guests.
• DH

  Dee H

  Feb 17, 2026
  2.0
  The Good: I’ll start with the positives: the location was excellent, the breakfast was genuinely tasty, and the housekeeping team did a wonderful job keeping the room clean. The Reality: Unfortunately, the front desk service was incredibly unprofessional, making this a "one and done" stay for us. I checked in early and specifically left an extra key, car tag, and drink card at the desk for my fiancé to make his arrival seamless. When he arrived, the male staff member was dismissive and insisted I hadn’t even checked in. Despite providing the room number and being on the reservation, he was met with an attitude, forced to provide his card info again, and treated as if he shouldn't be there. I feel as though reason that guy tried to take my fiancé's card again, even though he was already on the reservation was a "power move" or laziness. Instead of checking the things I left, he just restarted the process to avoid admitting he was in the wrong. It's poor training, plain and simple. Our friend had a similar experience with a different female staff member who claimed she couldn't find his reservation. When a second employee found it easily, the first woman rolled her eyes and was visibly angry instead of apologizing for the mistake. There is a complete lack of accountability and basic hospitality training here. One final note: The pool was being cleaned during the hours it was supposed to be open to guests. Maintenance should be handled when the facility is closed, not during peak guest hours. We won't be returning. If you're looking for an stress-free stay with professional service, I’d suggest looking elsewhere.
• JW

  Jeremiah Walker

  Feb 17, 2026
  1.0
  We stayed at the embassy suites with a reservation made through booking.com once arriving to our on time check in of 4 pm we was told that our room was still not clean and they was short staffed so we waited in the lobby for an additional 30 minutes before being allowed to enter our purchased room. Once being allowed to go up to our room we found out that 1 of the 3 elevators was out of order not a huge deal until its check in time or check out time with a 10 story hotel and hundreds of people. Once making it to the room we found a not rather clean room with dirty curtains and stained carpets. Once walking in the room we found it was 76 degrees in the room so we adjusted the thermostat to 70 to no surprise it, never cooled it actually got hotter to 77 over night. The first night we decided to take our kids to the pool and hot tub down stairs. We arrived to a pool that was dirty and a hot tub that was disgusting and smelled too nasty to even get in. All things considered we decided out of the 2 nights we was supposed to stay that we would just stay one night and check out. So we asked the hotel staff if we would be charged for another night if we was checked out before 10 am. We was told that the second night would be removed from our bill and that we would be issued a refund. So long story short 2+ weeks have went by and still no refund for the second night. I have tried contacting the hotel I get an ai generated machine everytime in which it tells me to then call the corporate branch for atlanta. I then call that number and it ask for an itinerary number in which I do not have and without that I cant even proceed through the automated services. We've also reached out to booking.con who has tried to reach out to them twice now as well and have STILL not heard anything back either. This is not a hotel I would ever recommend even to the worst of enemies.
• KD

  Kari Duke

  Feb 16, 2026
  2.0
  Bartender very rude and doesn’t smile. She has a great eye-contact game tho! Just not friendly Or welcoming. I called the front desk at 8:45p and asked for a blanket. The room does not come with any blankets so whoever is sleeping on the couch pullout has NOTHING. I don’t receive the blanket until 10:15p and had to call 4-5 times. Front desk woman was rude and didn’t have a care in the world. Literally couldn’t go to sleep with nothing so had to wait. Front desk woman told me I didn’t need the card to get breakfast. She even threw the card away for me! She said the breakfast is complimentary so you do not need a card” the next morning it was hell getting a dang omelette because the woman taking orders needed a dang card. First hotel I’ve seen without water fountain (out of order) or water dispenser for guests. No pool towels - asked the front desk and they said they “gathering them” — an hour later I ran up to our room to get bath towels. No one here is friendly. I asked the front desk a few questions and honestly everyone was so uncomfortable because they’re just not friendly. Wouldn’t stay here again. Great location tho!

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