Courtland Grand Hotel

Reviews

• NH

  Nate Huts

  4 days ago
  1.0
  Very very poor service, disappointed, booked here a week in advance for the peach bowl, arrived on Saturday for the day of our stay asked to check in early only to be told that our entire reservation to WAS canceled, no notification or anything, we were told that the card on file was charged at 5:18am and declined, therefor our reservation was canceled, I have no record of that, plenty of money on the card, and I was supposed to pay at the door, not early, to begin with. And despite this I have a confirmation of the booking ate 8:30am saying it’s successful. Customer service was poor and not helpful in the slightest. I’m fighting back frustration to not be absolutely livid. I will not book at one of the hotels or any of there associates.
• HH

  Honestie

  Jan 5, 2026
  3.0
  My stay here was for 4 days and overall I can say that it was decent because of the valet staff and the woman who was working the front desk helping me check in. The room was decent but there was a roach living in the bathroom, the toilet was a mess with marks, the shower drain was slow so you’re left standing in a pool of water, and a bug was found in one of the beds and the sheets wouldn’t stay fixed. Checking out was easy, minus the lady working telling me that there was a random $80 charge I needed to pay and was unable to give me an explanation as to what it was for and why it was there. Basically saying, your card was charged the whole amount at check in but declined $80. I don’t think I’ll be back. I STILL NEED MY EMAIL RECEIPT pls
• MM

  Mr. Man

  Dec 31, 2025
  2.0
  It seems like an older hotel that needs to be updated. I booked three rooms and all were in the same condition. Lightning was extremely dime. I'm talking about the original 60 watt light bulbs, not led lighting.Two of three rooms had ac units with poor cooling. The other room had no ac at all. In order to feel the air at all you had to stand directly in front of the one vent in the entire room. To be honest, I think it was hot throughout the entire location. The room door frames were loose from the wall. The view was the top of the hotel, which was almost depressing. There were wires and power strips running across the floor to the television and nightstands. The rooms needed a lot of cleaning. The aroma of marijuana was so strong, I was afraid I would not pass a random drug tests. The staff was not particularly rude. However, they were not too concerned. This location does have potential however I feel that the original site photos are misleading.
• SS

  Star Scott

  Dec 15, 2025
  2.0
  This hotel is a total scam… nickeling and diming you for every service that is usually provided within the nightly rate. For example, if you need extra towels or your trash emptied before day three, it is a $10 charge. If you need bedding refreshed before day three, it costs $25. Additionally, they are COMPLETELY unavailable to help you and the front desk literally never picks up the phone… Not even for corporate Wyndham, who tried to help us get in touch with the front desk! We had A LOT of issues with our room that were never resolved, despite the fact that we physically went down and talked to the front desk multiple times. The phone in our room did not work so we couldn’t call down directly to the front desk. The remote control did not work so we were not able to utilize the TV! We repeatedly asked for a new remote control and the front desk would say they’re sending one up, and then would never do it. This happened multiple times!! We realized this is just their M.O. that they must do all the time. Unacceptable! Also, our safe was broken and didn’t work and there was no “do not disturb” sign to put on the door. We talked to front desk about all these issues and they didn’t resolve a single one. Not even the toilet, which only partially worked! NONE OF THESE ISSUES were addressed during our stay. The staff is super shady and were not honest with us about our room requests or their follow up (which was nothing) AND they tried to overcharge us at checkout! I had to argue with the rep about three different charges & even had to pull up the website to show her our room rate, etc. (which was in our confirmation email). Finally, I asked her to please print me a receipt with the correct rates on them because she had argued so much trying to overcharge us that I didn’t trust that when I left that was going to actually be my charge. She said she was unable to print a receipt— that their printer was down. A hotel without a printer? Give me a break. The lobby of this hotel may look nice, but just go up to the fifth floor and see the peeling wallpaper at the elevators and it tells you the reality of this hotel. Sketchy trashy total scam. We will never stay here again and can’t believe this is a Wyndham property. The Wyndham name used to mean something, but clearly it does not anymore. Finally, upon checkout, we try to get our car out of valet, and there was a 25 minute line just to turn in our ticket, and the automated machine that is supposed to help with this was also broken. Valet guys were super nice, so I don’t think this is an issue of their team, but rather of the broken machine and mismanaged hotel systems. Also, I checked in online and didn’t think twice about uploading my ID and credit card because it was a Wyndham property. But after seeing how sketchy and corrupt this hotel is being run, I am so nervous about what is going to happen to my confidential information. Gave them two stars instead of one because housekeeping is holding it down! The one great thing I can say about our stay is our room was super clean. The front desk staff needs to learn something from housekeeping about integrity and follow through.
• PP

  PEACHMODE

  Dec 12, 2025
  1.0
  Rating: 1/5 I’m writing this to help other travelers avoid a very frustrating stay. We stayed 4 nights, and this did not feel like a 4-star hotel experience. 1. Unexpected fees and confusing charges: We prepaid our stay through a travel agency, but each person in our group was still charged additional, inconsistent fees on-site (including a “destination fee”). There was a $100 deposit, and then additional charges appeared without clear notice (in my case, a $109 charge around 3–4 AM; others saw different amounts like ~$70). Staff provided conflicting explanations (some said the charges were refundable, others implied they were not), and nothing was clearly explained upfront. Refunds/adjustments were not resolved during the stay, and there was no clear, consistent guidance. 2. Parking was extremely expensive and not transparently explained: We paid $55/day for a van, which felt far above nearby alternatives. We were initially told a much lower number (e.g., $15), but later learned it was an add-on, not the full cost. 3. Room condition and cleanliness were poor: Heavy dust throughout the room, including thick, long-standing dust on fixtures and even around wiring (looked unsafe). Bedding was uncomfortable and the blanket was very thin. 4. HVAC and air quality issues: The room temperature/heat could not be set comfortably. Strong bleach/chlorine smell on floors 3–4 (it felt like pool ventilation was connected to guest rooms). It caused headaches and breathing discomfort. 5. Bathroom issues: Very poor ventilation and the bathroom stayed humid for a long time. Bathroom lighting was dim. Towels did not smell fresh/clean. 6. Amenities and food were disappointing: Only 2 complimentary water bottles at check-in (and we had to ask for them). Breakfast had almost no fresh options (mostly sausage/bacon/bread). We received daily $10 dinner coupons, but the food quality was not good. 7. No accountability at checkout: We left without any clear explanation or apology regarding the billing issues and overall problems. Multiple recent guest reviews mention similar concerns (unexpected fees/charges, odor/cleanliness issues), so this does not seem like an isolated incident. I would not stay here again—there are better options if you go just 10 minutes farther.

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