Courtland Grand Hotel

Reviews

• BT

  Brad Tucker

  5 days ago
  1.0
  I came for the HC Evolution Meeting and left in a state of pure disbelief. This stay was a catalog of horrors from start to finish. The "Climate Control" is a Joke: My first room (1015) was a freezer. Maintenance "fixed" it into a 90-degree sauna, then it plummeted back to 60. Even the conference rooms were so cold that 150 attendees had to sit in winter jackets just to get through the meetings. Infrastructure Failures: I was moved to Room 1031, where the heat still didn't work and the bathroom pipes sounded like they were going to explode. Management’s solution? "Just listen to it" while trying to sleep. The Food: Beyond horrible. Don't waste a dime on the breakfast buffet. The Billing Nightmare: This was the final straw. Wyndham tried to charge my card four separate times in one day for random, massive amounts, triggering a fraud alert on my account. To top it off, they locked me out of my room while I was attempting to fix their billing errors at the front desk. I finally packed my bags and fled to another hotel. Between the $50/night parking and the sheer incompetence of the facility, this was the most stressful "hospitality" experience of my life. Avoid this place at all costs. PRO TIP: If you have to stay at this hellhole, don't pay $50 a day for their valet parking when you can park across the street for $25/day with unlimited in-and-out privileges along with not having to wait for or tip the valets.
• BT

  Brad Tucker

  5 days ago
  1.0
  I came for the HC Evolution Meeting and left in a state of pure disbelief. This stay was a catalog of horrors from start to finish. The "Climate Control" is a Joke: My first room (1015) was a freezer. Maintenance "fixed" it into a 90-degree sauna, then it plummeted back to 60. Even the conference rooms were so cold that 150 attendees had to sit in winter jackets just to get through the meetings. I was moved to Room 1031, where the heat still didn't work and the bathroom pipes sounded like they were going to explode. Management’s solution? "Just listen to it" while trying to sleep. The Food: Beyond horrible. Don't waste a dime on the breakfast buffet. The Billing Nightmare: This was the final straw. Wyndham tried to charge my card four separate times in one day for random, massive amounts, triggering a fraud alert on my account. To top it off, they locked me out of my room while I was attempting to fix their billing errors at the front desk. I finally packed my bags and fled to another hotel. Between the $50/night parking and the sheer incompetence of the facility, this was the most stressful "hospitality" experience of my life. Avoid this place at all costs. Pro Tip: If you have to stay at this hellhole, instead of paying $50 a day for their valet parking, you can park in the lot directly across the street for $25/day or $100/month with unlimited in-and-out privileges and no waiting or tipping the valets.
• KH

  Katie Hines

  Feb 23, 2026
  3.0
  This hotel wasn’t the worst but could have provided a better experience. Overall the lobby, pool, and common areas were clean. There were a couple of issues with one elevator going down on the first day but that seemed to get fixed for the rest of the weekend. The pool area was beautiful and was a major reason we chose to stay here. The only complaint here is the towels were so small at the pool, smaller than our bath towels in the room. On our first night the room was a problem. The AC was not working correctly, only one outlet worked, the sheets smelled terrible, and the hot water and water pressure in the shower were both awful. After informing the staff they did move us to a new room and gave us a free breakfast which was appreciated. They were very nice when we brought up the concerns. The new room was in much better shape but did smell a bit like a smoking room. The location was good for what we needed, but we did have to either pay $60 a night for valet or pay to park in the garage across the street. Overall, not the worst stay ever but I probably would not stay here again or recommend it to someone it seemed a little pricey for what we received. I wouldn’t classify this as “luxury”
• DW

  DavidandShanay White

  Feb 15, 2026
  1.0
  I am writing to formally express my disappointment with my recent stay at Courtland Grand by Wyndham. Unfortunately, the overall experience fell significantly below the standards I associate with the Wyndham brand. First, the restaurant demonstrated a clear lack of inventory control and management oversight. When I ordered an Old Fashioned, I was informed that the bar was out of both Four Roses and Maker’s Mark. Running out of two primary bourbon options for a signature cocktail reflects inadequate planning and operational management. Second, the restaurant appeared to be severely understaffed on what was clearly a full evening of service. Due to the limited staffing, I had to personally go to the bar to place my second drink order. While our server, Patrick, was courteous and doing his best under the circumstances, the service delays were evident and directly tied to insufficient staffing levels. Additionally, we ordered dessert—specifically a brownie with ice cream and a peach cobbler with ice cream. When the desserts were delivered, there was no ice cream included. The server later returned with a single bowl containing one scoop and informed us that the restaurant was also out of ice cream. This further underscored the ongoing inventory and operational deficiencies. Regrettably, the concerns extended beyond the restaurant. The guest room itself was substandard and inconsistent with Wyndham brand expectations. The shower walls contained visible black mold, which is both unacceptable and a serious health concern. Furthermore, although the room was designated as handicap-accessible, the bathtub lacked a slip-resistant mat. As a result, both my wife and I slipped while using the tub, creating a highly unsafe situation. This oversight is particularly troubling in a room intended to accommodate accessibility needs. The room also appeared to have been inadequately cleaned, as we discovered trash underneath the bed. As a Travel Agent, I take brand standards and guest safety very seriously. Based on this experience, I would not recommend this property to any current or prospective clients. The service deficiencies, safety concerns, and lack of operational oversight do not reflect the standards typically associated with Courtland Grand by Wyndham. I trust that this feedback will be taken seriously and addressed with appropriate corrective action.
• TT

  Tanais

  Feb 8, 2026
  1.0
  I travel often and have stayed in many hotels, resorts, and even cruise ship staterooms that were far better than this place. I want to start by saying that I paid $50 for early check-in, which already set an expectation for a certain level of service and comfort. Unfortunately, from the very beginning, this stay was disappointing and frustrating. When I originally booked this hotel, my total came out to $720. However, by the time I arrived to check in, after adding early check-in and a mandatory “travel fee” of about $100, my total jumped to $870. I specifically asked if this fee applied even if you did not have a car or use valet parking, and I was told yes. Paying nearly $900 for this hotel makes the experience even more unacceptable. I should have paid closer attention to the 3.7-star rating, because this hotel truly does not deserve it. The building itself is clearly old and poorly maintained. The elevators were extremely sketchy, made loud and concerning noises, and several of the buttons did not even work. The room was also very misleading. I paid for a “pool view,” expecting to actually see the pool. Instead, the view was essentially the top of the pool covered in concrete, basically a ceiling. It was ugly, disappointing, and nothing like what the listing implies. The room temperature constantly changed on its own, switching from hot to cold without anyone touching the thermostat. The bathroom was not up to par at all. There was no hand soap provided, and overall it felt neglected and below basic hotel standards. The biggest issue by far was housekeeping. I stayed at this hotel for four nights and five days, checking in Wednesday with early check-in and checking out Sunday morning at 6:15 a.m. During my entire stay, my room was never cleaned once. Not a single time. No beds were made. No trash was taken out. No towels were replenished. No toilet paper was restocked. I had to go down to the front desk twice just to ask for towels and toilet paper. At one point, we completely ran out of toilet paper and had to use tissues. When I first asked about housekeeping, I was told that rooms are cleaned every three days and that someone would come the next day. We were out of the room for hours at a time attending a nearby conference, so access was never an issue. Yet every time we returned, the room was untouched. By Saturday evening, the night before checkout, I went back to the front desk again because the room still had not been cleaned. One front desk worker acknowledged that we checked in on Wednesday and that the room should have been serviced. However, a male staff member interrupted her, spoke over both of us, and very rudely insisted that it was fine, blaming everything on being short-staffed. His tone was dismissive, unprofessional, and disrespectful. Being short-staffed is not the guest’s responsibility, especially when we paid full price for a multi-night stay. At that point, we were checking out early the next morning, so being told housekeeping would come “tomorrow” made no sense. Still, no one ever cleaned the room. There was also no clear way to contact room service or housekeeping from the room. No phone number, no instructions, nothing. Yes, the location was convenient, walkable, and close to food and a nearby conference, but that does not make up for the lack of cleanliness, misleading descriptions, unexpected fees, maintenance issues, and rude staff behavior. This is a terrible hotel. I would give it zero stars if I could, and I will never stay here again. I would absolutely not recommend this hotel to anyone visiting Atlanta. Save your money and stay somewhere else.

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