Business Details
About
HotelWedding VenueConference CenterBusiness Meeting LocationsHotel Indigo
There's no place like Athens. In a perfect downtown location convenient to restaurants, clubs, and the University of Georgia, Hotel Indigo Athens Downtown University Area is an inspired alternative to your typical stay. Our thriving downtown neighborhood resonates with local color and sound, as does our hotel, offering everything from farm-to-table cuisine at Madison Bar and Bistro to our own art gallery, featuring works by local artists. Relax in our courtyard with a craft cocktail from the bar, or reserve our Rialto Room for a private gathering or event. Our green hotel is LEED Gold Certified, and we’re pet-friendly, with special amenities for your furry friends.
Location
Hotel Indigo Athens Downtown - Univ Area by IHG
500 College Avenue, Athens, GA
30601, United States
Hours
Reviews
4.6
995 reviews
5 stars
749
4 stars
179
3 stars
29
2 stars
15
1 star
23
What are people saying?
AI-generated from recent customer reviews
Staff Service
The staff received numerous commendations for their friendliness, professionalism, and helpfulness, with specific mentions of individuals like Valencia and Ryan.
Location
Guests appreciated the hotel's prime location, which is within walking distance to downtown attractions and the UGA campus.
Room Quality
While many reviews praised the cleanliness and comfort of the rooms, there were some complaints about noise and mattress quality.
Event Hosting
The hotel was highlighted as an excellent venue for events, with positive feedback on the staff's support and the facilities available.
Customer Service Issues
Some guests reported significant issues with billing and customer service, particularly regarding pre-paid reservations and event coordination.
- JAJacob Amedee2 days ago5.0The reason some businesses prosper is because of their people. We had a great breakfast with a server named Valencia. This women was fantastic. She was happy, sweet, and full of positive energy. People like Valencia can make a memorable positive experience for a business!
- TTThomas Tanner3 days ago5.0Valencia was incredible her attention detail for service personality with some of the best I’ve ever come across hang onto her she’s awesome
- KYKelly Young-Silverman3 days ago5.0Before our stay, I called with some questions and Zack was very helpful and professional. When we arrived, everyone at the front desk was very kind and accommodating, including Julia. We stayed on the top floor. The room was really nice and clean. We ordered room service and they got us our food in a timely matter- the hot food was hot and the cold was cold! The next morning we ordered a quick breakfast from the hotel and Maria and Tao were both friendly and professional. I would highly recommend this hotel, the location and the experience were great!
- JVjake vr4 days ago1.0I am very disappointed in the service at the bar and my to go food. When my husband and I first arrived, nobody greeted us or even acknowledged us. We had to come up close to the register to even get any form of service. Then this girl named Ella finally acknowledged us and took our order, but seemed like she was in a rush. We waited 35 minutes just for ONE philly cheesestake and ONE side salad. Just for my husband to go up there to the bar to check on our order since it has been a long time just for one sandwhich and a side salad. They went to check on it, and come to find out that our sandwhich was messed up with veggies in it and the philly was for my daughter that does not eat veggies in her philly. And they had no more philly cheesestake left. So they replaced it with a chicken alfreado and in total time in took ONE HOUR. When we came to the room to finally let my daughter eat her dinner, we found a hair in it... this bar should be ashamed of their customer service and how they prepare their food. Communication goes and long way if she just would have checked on us and checked on our food. You are representing a business, especially when you know there are kids in town for an event, be prepared and have the right attitude. Food safety and quality is important!
- AMAaron Milus5 days ago5.0I’ve stayed at this hotel probably 6 or 7 times, and I’m always impressed by not only the clean and inviting accommodations, but also by the friendly service. Valencia in particular is a bright light — always bringing joy and kindness, with a genuine warmth that sets a positive tone for my day. Whatever they’re paying her, it’s not enough!
Frequently Asked Questions About Hotel Indigo Athens Downtown - Univ Area by IHG
Is Hotel Indigo Athens Downtown - Univ Area by IHG suitable for business travelers?
Yes, Hotel Indigo Athens Downtown - Univ Area by IHG is a great fit for both leisure and business travelers. The hotels offer well-equipped meeting spaces with high-speed internet, business services, and a creative environment for everything from team events to board meetings.
Does Hotel Indigo Athens Downtown - Univ Area by IHG have a loyalty program?
Yes, Hotel Indigo Athens Downtown - Univ Area by IHG is a part of the IHG® One Rewards loyalty program, which allows guests to earn points for stays at Hotel Indigo Athens Downtown - Univ Area by IHG and other IHG hotels. These points can be redeemed for free nights, travel, merchandise, and more. Membership also grants access to exclusive benefits and promotions. Guests can join the loyalty program on the hotel's website.
How can I make a reservation at Hotel Indigo Athens Downtown - Univ Area by IHG?
Reservations can be made directly through the IHG App, IHG website, or by contacting the hotel's reservation department. To get the best rates and promotions, it's recommended to book directly through the hotel's website or call their reservation line.
Can I cancel or modify my reservation at Hotel Indigo Athens Downtown - Univ Area by IHG?
The cancellation and modification policies may vary depending on the specific reservation type and rate selected. It's advisable to review the hotel's cancellation policy before booking. Generally, flexible rates allow easier modifications and cancellations, while non-refundable rates may have stricter terms. For precise details, reach out to the hotel directly.
Are there any special packages or deals available?
Hotel Indigo Athens Downtown - Univ Area by IHG often offers special packages and deals to celebrate various occasions, seasons, and holidays. These promotions can include discounted rates, complimentary amenities, and other added benefits. To see the latest offers, visit the hotel's official website or check out their social media channels.
What are the check-in and check-out times at Hotel Indigo Athens Downtown - Univ Area by IHG?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does Hotel Indigo Athens Downtown - Univ Area by IHG allow pets?
Yes, the hotel is pet-friendly and allows both cats and dogs.
Is there free Wi-Fi available at the hotel?
Yes, free Wi-Fi is available in the public areas of the hotel.
Are there fitness facilities available for guests?
Yes, the hotel offers a free fitness center, including equipment such as elliptical machines and free weights.
Does the hotel offer any special cleaning or sanitation measures?
Yes, the hotel uses commercial-grade disinfectants, has enhanced cleaning in common areas and guest rooms, removes high-touch items, and provides sanitizer. Employees are also trained in cleaning procedures and hand washing.
Are business facilities available at Hotel Indigo Athens Downtown - Univ Area by IHG?
Yes, the hotel provides a business center and has three meeting rooms available for events and conferences.
What dining options are available at the hotel?
The hotel features one restaurant, Madison Bar & Bistro, and has a bar where guests can enjoy craft cocktails.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible, has accessible parking, and is equipped with an elevator.
Can you tell me about nearby entertainment venues close to the hotel?
Nearby entertainment venues include The Rialto Room, a lounge and music venue; The Rialto Club at Hotel Indigo Athens, a lounge and dance club; and Indigo Athens Live, which features concerts and comedy shows. These places offer great options for dining, nightlife, and live entertainment before or after your stay at the hotel.
What local points of interest are close to Hotel Indigo Athens Downtown - Univ Area by IHG that guests might visit?
Guests can visit the Church-Waddel-Brumby House Museum for history and arts, the Historic Athens Welcome Center for travel information, and the First Presbyterian Church for religious and cultural experiences, all located nearby the hotel.