Hilton Garden Inn Atlanta Northpoint

Reviews

• KF

  Kevin Fuji

  2 days ago
  5.0
  Marriott dropped the ball so last minute got a room here for our AAU tournament. They said that the hotel was being remodeled it I couldn’t tell. Workers where friendly and the rooms were nice.
• AG

  Ashley George

  4 days ago
  3.0
  Please pick a different hotel and hope it’s different from this. The staff was very friendly and accommodating but unfortunately the room we stayed in (217) wasn’t the greatest. The view from this room is the roof. The door had a gap in between the frame and the door so it looks like the door is cracked opened all the time. That being said, all noises from the hallway are way more LOUD. When people are just talking in the hallway it sounds like they’re standing in your room. Not to mention when they have to vacuum it’s even louder. Another thing that made it hard to sleep was the door slamming. The rooms do not have slow closing doors so everytime a guest would enter or leave their room, the door would SLAM close. It scared me awake a couple nights in a row from how loud it was. I stayed in the hotel during the day because my boyfriend would take the car, and during the day, you get the construction noise. YAY! Also, the pool is closed! Now that the complaints are out of the way, the good things about this hotel are it’s in a nice location! There are so many restaurants and a Targer all within, at most, a 5 minute drive! There’s staff was very friendly and helpful! Anything we needed they were on it and happy to help!
• CG

  Corey Grohs

  Feb 25, 2026
  5.0
  Lex is the best part of staying at this Hilton Garden Inn! She is very attentive and made the entire experience phenomenal. I will definitely be back as long as Lex is here. Ira also made the stay enjoyable and is a good addition to the team.
• KS

  Krystal Shelton

  Feb 15, 2026
  1.0
  We checked in on late on a friday night. using the app we booked room 102. The place seems to be understaffed as the in person check n took a while. No problems that night. The next day (valentines day) my husband, kids and I went out for the day. We came back in later that evening after a long day out and about and went to our room. The key card wouldnt work so my husband went up front and waited in the long check in line to get it fixed. (The same man who checked us in the night before was working alone) the line was almost out the door. Okay no problem we get it. When it was his turn to get the key fixed the man working said we were in room 202. That was absolutely not correct and all of our belongings were still in room 102. The man proceeded to argue that we were in fact not in the room that we picked in the app and he assigned us and gave us the key for the night before. There was some back and forth with him and my husband as my kids and I waited in the lobby full of other guests checking in. He even threatened to have my husband trespassed from the property over a mistake that was no fault of ours. We were embarrassed in front of a room full of people as my children watched. The cook happened to come in and was asking what was going on and as my husband was explaining the situation the front desk worker interjected and was told by my husband he was in fact not talking to him as at this point we were pushed to the side and were being made to wait even though we had already waited in line. Thank goodness for that cook because with his intervention we were finally able to get let into our room. The front desk attendant was very rude and had the nerve to act like he was doing us a favor by letting us back into the room we booked. The cook brought us our new keys and was an all around great guy. So we think finally the problems are over. Nope. At 11:30pm or so we were woken up and asked our name and how long we had been there by a female worker. We gave her that information and let her know that our reservation was until the 15th which was the next day. What was supposed to be a relaxing valentines getaway for our family was a complete nightmare. With not so much as an apology. Bottom line someone there messed up. If he had in fact put us in room 202 as he claimed why were we given the key card to room 102? Would a key card for 202 give us access to room 102? Absolutely not. If that is what they are claiming then that would mean that those keys are not secure in the least. I have severe anxiety and this whole experience caused immense stress and a panic attack on my part. Not to mention being absolutely furious because we were made to look like the problem, and treated as though we were stupid. My husband always stays in hilton branded hotels for his out of town work and has NEVER had an issue like this. I absolutely would not book here ever again nor recommend that anyone else does. Based on the reviews ive read its not the first time they've gotten a 1 star review and if I could give negative stars I would. Absolutely ridiculous
• CC

  Cami

  Jan 28, 2026
  1.0
  I am writing to formally document a pattern of harassment, discrimination, and retaliation my mother and I experienced during our stay. From the beginning, management created a hostile environment. The General Manager, Latoya (short African-American woman, no glasses), and Assistant General Manager, Robert (tall Caucasian man, no glasses), were consistently defensive and dismissive rather than solution-oriented, setting the tone for what became an ongoing and distressing experience. First incident – breakfast discrimination: On our first morning, the breakfast attendant Alacontra (Hispanic male, glasses, beard) aggressively singled out my mother—an African-American woman—telling her she “was not on the list” and could not eat breakfast. He repeatedly questioned and humiliated her, while a white woman was allowed to eat moments later without being questioned. A front desk employee confirmed our reservation included complimentary breakfast, yet Alacontra continued challenging her. Gwynne Jeliff (Caucasian/light-skinned woman, dirty-blonde hair, glasses) then joined him, and both spoke about my mother in Spanish while watching her eat. Shortly afterward, Latoya and Robert came to our hotel room and attempted to remove us, claiming we were not supposed to be there. We were forced to call corporate while still on property and were ultimately cleared to stay, though the intimidation was severe. Continued harassment: Despite being told not to interact with us, Alacontra continued approaching my mother on subsequent mornings, referencing a “list,” questioning her room number, and repeatedly asking “Are you okay?” in a loud, attention-drawing manner. White guests were not treated this way. After my mother contacted corporate, the situation worsened. Robert called our room and my mother’s personal phone in a hostile tone. Latoya joined the call and repeatedly suggested we “just check out,” offering no apology or resolution. Over the following days: Staff became cold and avoided speaking to us. A vacuum was run loudly outside our room. Gabriel (housekeeper) knocked at 9:30 a.m. asking when we were checking out, despite an 11 a.m. checkout and an extended stay due to an ice storm. Gabriel and Alacontra were again observed speaking about us in Spanish during breakfast while watching us. Front desk confrontation: Another morning, Khalil (front desk employee) loudly announced in the lobby that we needed to “pay for breakfast.” Even after being shown proof it was included, he continued escalating publicly and claimed Latoya said we only had breakfast “for today.” Checkout & retaliation: At checkout, Latoya again acted confrontational over incorrect food charges. After we left, we learned she emailed a family member who works at the hotel instructing that we are no longer allowed to receive a family discount, which strongly appears retaliatory after multiple corporate complaints. Additional concerns: Breakfast was often poorly stocked, and employees were observed wearing pajamas, slippers, and bonnets while on duty. One employee filled personal containers with breakfast food in front of guests. Conclusion: This stay involved repeated discrimination, harassment, public humiliation, and retaliation. Management failed to de-escalate or protect guests and instead intensified the hostility. No family should be treated this way