Staff Performance
While some guests praised the friendliness and helpfulness of the staff, many reported rude and unprofessional behavior, particularly during check-in and when addressing issues.
Facility Condition
Numerous reviews highlighted that the hotel is outdated and in need of maintenance, with issues such as broken amenities, stained carpets, and general wear and tear.
Customer Service Issues
Several guests experienced significant problems with reservations, billing, and responsiveness from management, leading to frustration and dissatisfaction.
Cleanliness Concerns
While some guests found the rooms clean, others reported issues with dirty linens, unpleasant odors, and inadequate housekeeping services.
Location and Amenities
The hotel is well-located near restaurants and business areas, but guests expressed disappointment over the lack of complimentary breakfast and the quality of food options.