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Hilton Garden Inn Atlanta North/Alpharetta

4.1
(1196 reviews)

Business Details

4025 Windward Plaza, Alpharetta, GA
30005, United States
(770) 360-7766
https://www.hilton.com/en/hotels/atlalgi-hilton-garden-inn-atlanta-north-alpharetta/

About

HotelHilton
The Hilton Garden Inn Atlanta North/Alpharetta hotel is in the Windward business district of this North Atlanta, Georgia suburb, offering easy access to Georgia 400 and is 35 miles from Hartsfield International Airport. Easy access to Georgia 400 makes Atlanta attractions such as Turner Field, World of Coca Cola, Six Flags Over Georgia and the Georgia Aquarium convenient. This Alpharetta hotel is 5 miles or less from North Point Mall, Wills Park Equestrian Center and the Verizon Wireless Amphitheatre at Encore Park.

Location

Hilton Garden Inn Atlanta North/Alpharetta
4025 Windward Plaza, Alpharetta, GA
30005, United States

Hours

Reviews

4.1
1,196 reviews
5 stars
607
4 stars
327
3 stars
111
2 stars
65
1 star
86

What are people saying?

AI-generated from recent customer reviews

Staff Performance

While some guests praised the friendliness and helpfulness of the staff, many reported rude and unprofessional behavior, particularly during check-in and when addressing issues.

Facility Condition

Numerous reviews highlighted that the hotel is outdated and in need of maintenance, with issues such as broken amenities, stained carpets, and general wear and tear.

Customer Service Issues

Several guests experienced significant problems with reservations, billing, and responsiveness from management, leading to frustration and dissatisfaction.

Cleanliness Concerns

While some guests found the rooms clean, others reported issues with dirty linens, unpleasant odors, and inadequate housekeeping services.

Location and Amenities

The hotel is well-located near restaurants and business areas, but guests expressed disappointment over the lack of complimentary breakfast and the quality of food options.
  • DR
    Darren Riley
    today
    5.0
    We were checked in in minutes, with staff who were genuinely friendly while remaining polished and professional throughout. The room was immaculate and impressively quiet, breakfast was fresh and satisfying, and the peaceful street outside meant we slept straight through the night. Considering the price, the comfort and service feel exceptional, and I'd gladly book here again.
  • SM
    Sean Michota
    3 days ago
    5.0
    This place was pretty awesome, for the price! Clean rooms, friendly, helpful staff at a great price. Restaurants and dining within a short walk. Pool & gym. Gas station immediately next door to fill up before getting back on the road. They offer 2 types of breakfasts for an additional fee, or via voucher/coupon offered in room packages. Would love to stay here again in the future & totally recommend this place!
  • MB
    Marcy Burd
    Feb 24, 2026
    3.0
    Traveled with a group for a soccer tournament- stayed 2 nights. System down at check in- took a long time. Clerk very nice but called the room phone and woke us up at 11:30pm to ask if we got our keys. Another in our group didn’t get keys until the next day. Another had other guests knock on their door having been assigned same room. Never could get Wi-Fi to work. Another in our group had their door lock stop working and even management couldn’t get into their room (with all their belongings in it). Were told maintenance would be in Monday (it was Saturday). They had to call the corporate phone number to get help. One Day shift desk attendant was rude to multiple guests. Rooms don’t get serviced- people had to go to the desk for towels and coffee pod refills. A dresser drawer in our room would open on its own and not stay shut. Beds were comfortable though and we had enough toiletries. Good parking. Safe area- more office type buildings around. Some restaurants across the street
  • JB
    Jenn Burken
    Feb 24, 2026
    1.0
    I got to the hotel and the staff seems a little bit overwhelmed and was not able to get me a room very quickly. Then, when I got to the room, the furnishings looked very outdated and rundown. The bad squeaked every single time I turned over. The next morning, I try to use the microwave in the microwave was broken. Overall, the place needed to be updated in the staff a little bit more concerned on their clientele. Definitely not the experience that I was looking for.
  • TL
    Tenecia Lewis
    Feb 16, 2026
    1.0
    I’m leaving this review due to a miserable lie’n woman named Keyonna. It’s Valentine’s Day and I booked in advance, my room was canceled on the day of Valentine’s Day without any phone call. The only reason I booked them was because my favorite hotel the doubletree was sold out, let’s start there! Anyways… I contacted the hotel because I received an email stating my reservation was canceled. I spoke with Keyonna (miserable) who said my card was declined mind you I booked through booking.com I have a stored card on file and always select pay later. I’ve never had an issue with The Doubletree or any other hotel! She kept charging my card and it was being declined so she took it upon herself to cancel. It wasn’t even close to my check in time! I said ok, I was in route so my room is canceled and I assume you guys are sold out?! She said yes! I said thank you and disconnected the call. I went on booking.com 4 rooms available so I booked again, contacted booking.com to let them know what happened. They apologized and said I wouldn’t be charged and that my other booking was confirmed and they still have rooms available. She had to contact Hilton for my first booking, of course she got the miserable Keyonna who said she couldn’t accommodate me! Yet if you go on booking.com there are now 2 rooms available when there was 4 and if you guys are sold out why not remove from booking.com?! I mean Doubletree did it! She lied about everything! She didn’t call me and said no more rooms were available. I’ll never book through them again.

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