Brand Certified
Hilton Garden Inn Albany
4.2(1480 reviews)
Certified by Hilton Garden Inn Albany • Mar 01, 2026
Business Details
101 S Front Street, Albany, GA
31701, United States
Certified by Hilton Garden Inn Albany • Mar 01, 2026
(229) 888-1590
Certified by Hilton Garden Inn Albany • Mar 01, 2026
https://www.hilton.com/en/hotels/abygigi-hilton-garden-inn-albany/
Certified by Hilton Garden Inn Albany • Mar 01, 2026
About
Certified by Hilton Garden Inn Albany • Mar 01, 2026
HotelHilton
Located in downtown Albany, Georgia, the Hilton Garden Inn Albany hotel features 122 deluxe guestrooms and 13,000 square feet of diverse meeting and banquet space for all occasions. The hotel is located next to the James H. Gray Sr. Civic Center, in the heart of the redeveloped downtown district of Albany, Georgia, steps from the Flint River Aquarium and many other recreational, historical and museum sites. Also nearby The Parks at Chehaw and Albany Municipal Auditorium, home to Albany Symphony Orchestra and Albany Ballet Theatre, and in close proximity to Marine Corps Logistics Base, Albany State University, Darton College.
Location
Certified by Hilton Garden Inn Albany • Mar 01, 2026
Hours
Certified by Hilton Garden Inn Albany • Mar 01, 2026
Reviews
4.2
1,480 reviews
5 stars
842
4 stars
334
3 stars
132
2 stars
79
1 star
93
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for their friendliness and helpfulness, with specific mentions of individuals like Sandra, Kawajalein, and Francisco for their exceptional service.
Cleanliness Issues
Several reviews highlighted cleanliness problems in the rooms and bathrooms, with reports of dirty carpets, mold, and unclean bathrooms.
Customer Service Problems
There were multiple complaints regarding poor customer service experiences, particularly with front desk staff, including issues with reservations and rude behavior.
Renovation and Maintenance
Guests noted that while some rooms were newly renovated, others were outdated and in need of maintenance, with issues like malfunctioning air conditioning and plumbing.
Parking Charges
Guests expressed frustration over unexpected parking fees, especially when they did not use the hotel parking facilities.
- D2dvb 2112Feb 25, 20265.0Great place to stay when visiting historic downtown Albany, Georgia, which played an important role in the Civil Rights Movement during the turbulent 1960s. The Ray Charles Plaza is located right across the street, showcasing the city’s pride in its legendary native son, Ray Charles, who spent part of his childhood here. The rooms are nice and well kept, the beds are comfortable, and the staff is excellent.
- CBC. Nathaniel BrownFeb 20, 20265.0The hotel was convenient, clean and very welcoming. The staff was very accommodating.
- ABAngela BarrettFeb 20, 20261.0They mistreated us so we left
- JAJustin AllenJan 31, 20261.0Terrible customer service
- WJWilliam JonesJan 1, 20265.0I haven’t stayed in Albany for so long. I had forgotten just how nice people are here. Tony the breakfast supervisor was AMAZING. Every person at that front desk holding it down, dealing with Karens, kicking out the weed smokers, figuring out financial and computer stuff that makes NO SENSE (I used to be a front desk agent)—Ebony, Frank, and the night auditor with the Caribbean accent—was friendly and inspirational. I was pleasantly surprised how good this hotel and this team represent the good side of Albany!
Brand Certified Facts from Hilton Garden Inn Albany
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