Business Details
About
Hotel
Located in downtown Albany, Georgia, the Hilton Garden Inn Albany hotel features 122 deluxe guestrooms and 13,000 square feet of diverse meeting and banquet space for all occasions. The hotel is located next to the James H. Gray Sr. Civic Center, in the heart of the redeveloped downtown district of Albany, Georgia, steps from the Flint River Aquarium and many other recreational, historical and museum sites. Also nearby The Parks at Chehaw and Albany Municipal Auditorium, home to Albany Symphony Orchestra and Albany Ballet Theatre, and in close proximity to Marine Corps Logistics Base, Albany State University, Darton College.
Location
Hours
Reviews
4.2
1,458 reviews
5 stars
827
4 stars
331
3 stars
132
2 stars
79
1 star
89
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Many customers praised the staff for being friendly, accommodating, and providing excellent customer service.
Cleanliness Issues
Several reviews highlighted cleanliness problems in rooms and common areas, including dirty bathrooms and unkempt carpets.
Room Quality
Guests reported mixed experiences with room quality, noting some rooms were clean and comfortable while others were outdated and had maintenance issues.
Parking Charges
Multiple customers expressed frustration over unexpected parking fees, especially when they did not use the hotel parking.
Dining Experience
The hotel's restaurant received positive feedback for its food quality, but some guests found the prices too high for dinner.
- JTJennifer Tate4 days ago5.0My husband and I really enjoyed our stay at the Hilton Garden Inn Albany the Receptionist Kawajalein was absolutely the Best could not have asked for better front desk service she is very knowledgeable, kind, and was very attentive to meet our needs. She went above and beyond for us we will be back.
- JBJohn BurklowOct 28, 20252.0My daughter had her first baby and the baby was in the hospital for a week. I got her a room at this hotel. I was charged a total of $741.27 for 3 nights because they over charge me and didn't return my room deposit. It's been a month and they keep saying to talk to the 3rd party that booked the room. Every week is the same thing. I would not recommend staying at this hotel.
- NWNecole WhiteOct 21, 20255.0Hotel was Really nice and the staff is amazing especially Sandra!! Thank you bookie butt!!!
- SGstacey goinOct 17, 20255.0The whole place is clean and friendly. Larona is the absolute best. I was just making a cup of coffee, she came right up to me spoke with me like we were long lost friends! I loved that! She has a kind soul. I will be back. Sure hope Larona is still here when I do. Also it was just me she talked to like that, it was every single customer that she passed.
- JEJanice EdgarSep 28, 20255.0Banquet Staff!! An Elegant & Seamless Celebration – Thanks to Robin Perry & Alfree Jackson! From the very first moment we met Robin Perry and Alfree Jackson at our food tasting, we knew we were in the best hands. Their warmth, professionalism, and eye for detail were evident from the start — and they only continued to exceed our expectations every step of the way. On September 20, 2025, we celebrated the wedding reception of our daughter, Janay Edgar, and son-in-law, Van Tate, Jr., at the Hilton Garden Inn in Albany, GA, with 300 guests — and thanks to Robin and Alfree, it was an absolutely unforgettable experience. They helped us plan every detail from start to finish, creating a sophisticated, upscale event that was both seamless and full of heart. The food was delicious and perfectly seasoned, and their bar and cocktail services kept the celebration flowing smoothly. Their team also provided butler-passed hors d’oeuvres, adding an elegant touch that wowed our guests. The staff was outstanding — professional, friendly, and always a step ahead. In an incredibly thoughtful gesture, they even wore purple bowties to match our wedding colors, a small detail that made a big impression. Robin and Alfree took care of everything, including reserving a block of rooms for our guests and making sure all our needs were met — often before we even thought to ask. And in a touching moment none of us will forget, they surprised the newlyweds and both sets of parents with beautifully curated gifts, showing just how much, they care about the families they serve. Their attention to detail, exceptional service, and genuine passion made this event truly magical. If you're planning a wedding, party, or any major celebration, do yourself a favor and call Robin Perry or Alfree Jackson. They are incredibly talented, thoughtful, and simply awesome. We couldn’t have found a better team or venue for such a meaningful occasion. Thank you, Robin and Alfree, for making #TheTateTakeover a night we will never forget!
Frequently Asked Questions About Hilton Garden Inn Albany
What types of parking are available at Hilton Garden Inn Albany?
Hilton Garden Inn Albany offers free self-parking with accessible parking spaces available.
Are pets allowed at Hilton Garden Inn Albany?
Yes, both cats and dogs are welcome at Hilton Garden Inn Albany.
What are the check-in and check-out times at Hilton Garden Inn Albany?
Check-in time is 3:00 PM and check-out time is 12:00 PM.
Does Hilton Garden Inn Albany provide free Wi-Fi for guests?
Yes, free Wi-Fi is available in public areas and there is also a public internet terminal.
What dining options are available at the hotel?
The hotel has two restaurants, a bar, and offers breakfast as well as room service.
What accessibility features does Hilton Garden Inn Albany offer?
The hotel includes accessible parking, accessible elevators, and mobility accessible facilities.
What fitness amenities can guests enjoy at Hilton Garden Inn Albany?
Guests can use the hotel's free fitness center and outdoor pool.
Are there any nearby parks or outdoor trails guests can visit?
Yes, guests can explore Riverfront Trail Albany GA and Turtle Grove Park, both offering outdoor recreational activities.
What local dining options are close to Hilton Garden Inn Albany?
Nearby dining options include Waffle House for breakfast and The Grille House for American Southern cuisine.
Are there any nearby cultural or entertainment venues near Hilton Garden Inn Albany?
Yes, guests can visit the Albany Welcome Center museum, Veterans Park Amphitheatre, and Albany James H Gray Sr Civic Center for events and performances.