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Hampton Inn & Suites Albany At Albany Mall

4.2
(712 reviews)

Business Details

2628 Dawson Road, Albany, GA
31707, United States
(229) 405-2000
https://www.hilton.com/en/hotels/abydrhx-hampton-suites-albany-at-albany-mall/

About

HotelHampton Inn
Enjoying a fantastic location next to Albany Mall, in the center of Albany's restaurant and shopping district, the welcoming Hampton Inn & Suites Albany At Albany Mall is just 15 minutes' drive from Southwest Georgia Regional Airport. This modern Albany hotel is also close to numerous businesses and Albany attractions including the Albany Civil Rights Museum and Chehaw Wild Animal Park & Zoo. Settle into a comfortable guest room or suite at this hotel in Albany and enjoy modern amenities including a microwave and a refrigerator with freezer compartment, a 39-inch LED TV, free WiFi and a clean and fresh Hampton bed. Enjoy Hampton's free hot breakfast buffet and beautiful views over the swimming pool from the two-storey breakfast area of this Albany, GA hotel. Unwind in the bright and comfortable lobby, where you can enjoy free tea and coffee and advice from our friendly staff on what to see and do in the area. Print documents and send faxes in the free, 24-hour business center or hold an event in one of the hotel's two modern meeting rooms. Maintain your exercise regime when you stay at this hotel in Albany, GA with our free fitness center and outdoor pool. After a busy day, choose a book from the library wall to read in front of the fireplace in the hotel's spacious seating area. Friendly service, clean rooms, comfortable surroundings, every time. If you're not satisfied, we don't expect you to pay. That's our commitment and your guarantee. That's 100% Hampton.

Location

Hampton Inn & Suites Albany At Albany Mall
2628 Dawson Road, Albany, GA
31707, United States

Hours

Reviews

4.2
712 reviews
5 stars
442
4 stars
146
3 stars
41
2 stars
22
1 star
61

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers noted that the rooms were clean, but there were also reports of dirty bathrooms, roaches, and unclean common areas.

Staff Performance

While some guests praised the friendly and helpful staff, others reported rude interactions and poor customer service.

Maintenance Issues

Several reviews mentioned the need for renovations and maintenance, including worn rooms, broken amenities, and cleanliness concerns.

Breakfast Quality

The breakfast received mixed reviews, with some guests enjoying it while others found it lacking in variety and quality.

Customer Service

There were significant complaints about customer service, including issues with billing, lack of follow-up on complaints, and unprofessional behavior from staff.
  • DW
    Dick Wolters
    Feb 19, 2026
    5.0
    Great stay. Clean quiet room
  • CY
    Chris York
    Feb 10, 2026
    5.0
    Nice place
  • JD
    Jason Dyer
    Dec 23, 2025
    5.0
    Rooms were clean and the staff was friendly. Best hotel I've stayed in in Albany.
  • A
    * Sampay *
    Dec 13, 2025
    3.0
    This establishment was very clean and comfortable. I had little interaction with room service but it was great.
  • AS
    Audrey Smith
    Dec 7, 2025
    1.0
    The rooms are sub-par for a Hilton property. Buy new towels and replace them daily!! They are too worn for multi-uses. Overall services was horrible. The desk clerks were polite and competent. However, the owners (Hitesh Patel) complicated the check-in process, rented pre-paid rooms, moved guests in our party without authorization, etc. The managers were rude and confrontational. Worst Hilton experience ever!! I'll never give this location my money again.

Frequently Asked Questions About Hampton Inn & Suites Albany At Albany Mall

What types of rooms are available at Hampton Inn & Suites Albany At Albany Mall?

The hotel offers comfortable guest rooms and suites equipped with modern amenities including a microwave, refrigerator with freezer compartment, and a 39-inch LED TV.

Is breakfast provided at the Hampton Inn & Suites Albany At Albany Mall?

Yes, the hotel offers a free hot breakfast buffet for guests.

Brand Certified Facts from Hampton Inn & Suites Albany At Albany Mall

This information is certified by Hampton Inn & Suites Albany At Albany Mall and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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