Certified by Mama Shelter Paris East • Oct 18, 2026
HotelAccor
More than just rooms or restaurants, Mama Shelter is a place for living and meeting, a true urban refuge that is beautiful, modern and full of spirit but also folksy, inviting and sexy. Make yourself comfortable on one of our sofas to sample our sharing platters, have a drink, relax and sleep like a baby. Mama will take care of everything!
Location
Certified by Mama Shelter Paris East • Oct 18, 2026
Certified by Mama Shelter Paris East • Oct 18, 2026
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Reviews
4.2
6,713 reviews
5 stars
3,715
4 stars
1,697
3 stars
597
2 stars
287
1 star
417
Frequently Asked Questions About Mama Shelter Paris East
WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?
Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamashelter.com/covid-19/
IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?
You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.
HOW DO I GET TO MAMA SHELTER?
Find Mama Shelter Paris East at the address: 109, RUE DE BAGNOLET, 75020 PARIS FRANCE
From Orly's airport:
By car: about 35 min
By public transportation: about 1h30
- BlaBlaBus to Trocadéro
- Subway ligne 9 to Maraîchers
From CDG's airport:
By car: about 40 min
By public transportation: about 1h
- RER B to Châtelet - Les Halles
- RER A to Nation
- Bus 26 to Pyrénées - Bagnolet
From Gare du Nord & Gare de l'Est (30min):
- Ligne 5 to Place d'Italie
- Ligne 3 to Gambetta
From Gare de Lyon (20min):
- RER A to Nation
- Ligne 9 to Maraîchers
CAN I ORDER ROOM SERVICE?
Mama offers now room service, for breakfast as well as lunch and dinner. You can also have cocktails served in your room if you're in the mood 🎉
DO YOU ACCEPT PETS?
Small domesticated pets are welcome (12 kg maximum). €25 per animal per day, including a towel and a bowl.
CAN I HAVE A BABY COT?
Only Large Mama & XL Mama rooms can accommodate one baby cot for 15 €/night for a baby under 3 years. Safety regulations strictly prevent us from accommodating more than 2 people (adults or children) in a room. No extra bed can be added.
IF I COME WITH CHILDREN, DO I HAVE TO BOOK TWO ROOMS?
It depends on the age of your children: if they are 3 years old or younger, you can request a cot (additional cost of 15€/day). If they are older, some of our rooms have sofa beds. Check the maximum number of people allowed per room when booking.
CAN YOU LOOK AFTER MY LUGGAGE?
Yes, if you arrive and your room is not ready, or if you would like to enjoy a little more time after your check-out, Mama will be happy to look after your suitcases. To take advantage of this, please contact the reception on your arrival or departure.
Currently however, due to the global pandemic we cannot look after your luggage for reasons of hygiene and security. We apologise for the inconvenience caused and thank you for your understanding.
CAN I PARK MY CAR?
Our car park is located between the pharmacy and the media library in front of 106 rue de Bagnolet. The entrance is strictly reserved to our residents.
To access the car park please take a ticket from the automatic booth located at the bottom left of the ramp.
Our car park is free if you come for lunch only. In the evening a valet service is available. Rates: €15 for 3 hours and €25 per night.
Maximum parking height: 2m.
CAN I PARK MY BICYCLE?
Unfortunately not.
CAN I WASH MY CLOTHES?
Mama offers a laundry and dry cleaning service. You will find all the necessary information in your room. However, due to the current situation, we cannot provide this service for health and safety reasons. Reception will direct you to the closest launderette. We apologize for the inconvenience and thank you for your understanding.
I HAVE NOT RECEIVED MY BOOKING CONFIRMATION, WHERE CAN I FIND IT?
To retrieve your booking confirmation, call our reservations department on 01.75.77.52.52.
WHEN WILL MY CREDIT CARD BE CHARGED?
For a prepaid or promotional rate, at the time of booking.
For a flexible rate, on arrival at Mama.
All information is stipulated in the rate conditions when booking.
WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?
All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee.
- Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable.
- Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation.
- FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay.
Local tax: €1.13 per adult/night.
Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.
HOW DO I LINK MY ACCOR LOYALTY CARD TO MY RESERVATION?
You can use it when booking or present it on arrival.
WHAT TIME DO I CHECK-IN?
Your room will be ready from 3pm.
WHAT TIME SHOULD I LEAVE THE ROOM?
Departure must be before midday, at the latest.
HOW DO I CHECK-IN?
Don't forget to present the following on check-in:
- Valid credit card matching the name on the ID
- Valid ID document for every guests in the room (compulsory for foreigners)
If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents:
- Printed reservation confirmation
- Valid credit card used for the reservation
- Valid ID of the person who booked the room
Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.
WHAT TO DO IF I ARRIVE LATE?
If you plan to arrive late (after midnight), please do not hesitate to let us know by email at: reception.paris@mamashelter.com. Once there, you just have to go to the reception and check in with our receptionists.
For late arrivals, don't worry, our reception is open 24/7.
WHEN IS YOUR FRONT DESK OPEN?
Our front desks are open 24/7.
CAN I ARRIVE EARLIER AND/OR LEAVE THE ROOM LATER THAN THE CHECK-OUT TIME?
Late check-out is based on availability and the decision of the acting supervisor. If granted, late check out can be offered for vacating the room by 2pm at an additional charge of €19.
Depending on our availability, it may sometimes be possible to check-in before 3pm. Please let us know the desired arrival time as a comment when you make your reservation and we will do our best to accommodate you.
HOW DO I GET MY INVOICE?
Simply send your request to the email address mybill.pariseast@mamashelter.com.
HOW DO I CANCEL OR MODIFY MY RESERVATION?
It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://secure.accor.com/store/index.html#/en/bookings/home?origin=accor
FLEXIBLE RATES
Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival.
BEST AVAILABLE RATES, PACKAGES AND RACK RATES
Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.
CAN MINORS BOOK A ROOM WITHOUT AN ADULT?
Unfortunately not.
DO YOU OFFER GIFT VOUCHERS FOR ROOMS?
Unfortunately not. If you would like to offer a room to someone dear to you, Mama advises you to proceed as follows: you can make the reservation in your name and specify in the commentary that it is a gift with the name and surname of the person who will benefit from it.
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