Mama Shelter Toulouse

No, however our restaurant has beautiful benches where you can curl up comfortably.

Small domesticated pets are welcome (12 kg maximum). €25 per animal per day, including a towel and a bowl.

Only Large & XXL Mama rooms can accommodate one baby cot for €15/night for a baby under 3 years. No extra bed can be added, however our connecting rooms are ideal for families.

It depends on the age of your children: if they are 3 years old or younger, you can request a cot (additional cost of 15€/day). If they are older, some of our rooms have sofa beds. Check the maximum number of people allowed per room when booking.

Yes, if you arrive and your room is not ready, or if you would like to enjoy a little more time after your check-out, Mama will be happy to look after your suitcases. To take advantage of this, please contact the reception on your arrival or departure. Currently however, due to the global pandemic we cannot look after your luggage for reasons of hygiene and security. We apologise for the inconvenience caused and thank you for your understanding.

Unfortunately no, we don't have our own car park. However you'll find one at less than 100 meters away from Mama.

Unfortunately not, since we don't have our own parking.

Mama offers a laundry and dry cleaning service. You will find all the necessary information in your room. However, due to the current situation, we cannot provide this service for health and safety reasons. Reception will direct you to the closest launderette. We apologize for the inconvenience and thank you for your understanding.

A list of baby-sitters is available on request at reception.

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

To retrieve your booking confirmation, call our reservations department on 01.75.77.52.52.

For a prepaid or promotional rate, at the time of booking. For a flexible rate, on arrival at Mama. All information is stipulated in the rate conditions when booking.

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Local tax: €1.65 per adult/night. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

You can use it when booking or present it on arrival.

Your room will be ready from 3pm.

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

If you plan to arrive late (after midnight), please do not hesitate to let us know by email at: reception.toulouse@mamashelter.com. Once there, you just have to go to the reception and check in with our receptionists. For late arrivals, don't worry, our reception is open 24/7.

Our front desks are open 24/7.

Late check-out is based on availability and the decision of the acting supervisor. If granted, late check out can be offered for vacating the room by 3pm at an additional charge of €19. Depending on our availability, it may sometimes be possible to check-in before 3pm. Please let us know the desired arrival time as a comment when you make your reservation and we will do our best to accommodate you.

Simply send your request to the email address mybill.toulouse@mamashelter.com.

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://secure.accor.com/store/index.html#/en/bookings/home?origin=accor FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

Unfortunately not.

Unfortunately not. If you would like to offer a room to someone dear to you, Mama advises you to proceed as follows: you can make the reservation in your name and specify in the commentary that it is a gift with the name and surname of the person who will benefit from it.