Holiday Inn Express & Suites Jacksonville North-Fernandina by IHG

Reviews

• CB

  Chip Batton

  5 days ago
  2.0
  Pee and hair on the toilet when we entered our room. That's a little unsettling. Everything thing else was fine.
• JA

  Jennifer Archer

  Nov 3, 2025
  4.0
  Was a very nice hotel. Nice, clean rooms, and a great breakfast. The long haired night front desk person was crabby and impersonal though.
• SW

  seth wade

  Oct 14, 2025
  2.0
  No smiles at check in. No hot water only Luke warm. Save the time and energy and find a different location. What a waste of 175 for a king room only to take a cold shower. Seriously what a disappointment after a 10 hour drive. All I wanted was a bed and a shower. A hot shower. Atleast I didn't see any roaches as the other review stated
• RS

  Rebekah Sokol

  Aug 24, 2025
  1.0
  My family and I stopped at this hotel as a halfway point to Orlando. We are IHG members, and typically choose Holiday Inn. Our stay was only scheduled for one night. Unfortunately, once we got into our room my daughter immediately noticed a small bug on the nightstand by the electrical hole. I immediately took pictures of it to try to identify. It wasn't a bed bug (thank God!), it was a roach. Roach nymphs to be exact, pretty small. My husband said," well it is Florida." 😕 So we decided to have dinner downstairs and get out of the room for a bit. But when we came back up to our room, that's when the fun really started. A roach, not a nymph, not a baby, a full grown roach crawled across our wall by the TV. I stood up to tell my husband we're done and we saw two more roaches on the bed. My two young daughters immediately started freaking out. I told them to get their shoes on so we could leave. When my oldest daughter went to put her shoes on, there there was a roach inside her shoe which we had left on the bench by the TV 🤮 And to cap it all off, I saw another one crawling underneath the mini fridge. We immediately went downstairs and told the desk agent we were leaving and why. I told her I wanted a refund and to have them manager call me the following day. I left my name and phone number and told them I had pictures and I truly expected they would call me the following day. When I didn't hear from them the next day I called back and asked to speak to the manager. I was told he wasn't in yet. This was approximately 11:00 a.m. they told me he was supposed to be in at 9:00. I explain the situation again and told them I wanted a refund, and they said he would call me back. At 4:00 p.m. p.m. day, I called back as I still hadn't heard anything. The desk agent that I talked to told me she was aware of the situation and the refund would be issued. She said it could take up to two business days. I told her that was fine and then I would follow up with my credit card company to make sure the refund went through, and sure enough 10 business days later... still no refund! What's worse? Still no call from any kind of manager. I would not recommend staying here period! They need serious pest control intervention, as well as better customer service.
• KM

  Kayla McKay

  Aug 14, 2025
  3.0
  Hallways and elevators look like they have not been vacuumed in weeks. As IHG Club member and didn’t receive free bottle of water as we have at all other IHG Expresses. Not many places other than mom and pop restaurants to choose to eat dinner from. Half the water is coming out of the faucet instead of the shower head and plug on faucet was pulled all the way out. AC sounds like a hurricane is outside the window when it turns on. Room 229

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