Hilton Palm Beach PBI

4.1
2255 reviews
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Business Details

150 Australian Avenue, West Palm Beach, FL
33406-1473, United States
(561) 684-9400
https://www.hilton.com/en/hotels/pbiahhf-hilton-palm-beach-pbi/
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About

Hotel
Hilton Palm Beach PBI Hotel overlooks tranquil Lake Cloud and is just minutes away from the vibrant Palm Beach scene. This property blends the atmosphere and amenities of a Palm Beach resort getaway with the convenience of an easily accessible airport hotel. Whether you're in town for business or leisure our location is the perfect destination. Our 249 guest rooms boast spacious layouts and breathtaking views of the hotel's tropical gardens and surrounding Lake Cloud. The property proudly serves Starbucks products as well as Italian cuisine at Osteria By Capri. With its state-of-the-art technology and resort amenities, business and leisure travelers alike get the complete package at Hilton Palm Beach PBI. Our hotel offers a 24-Hour Airport Shuttle and complimentary Transportation to and from City Place. You'll find area attractions close by including, Palm Beach Zoo, South Florida Science Center and Aquarium, Lion Country Safari, Palm Beach Island, National Polo Club Palm Beach, Jim Brandon Equestrian Center, Okeeheelee Park, downtown West Palm Beach, the National Croquet Center, iTHINK Amphitheatre, and the CACTI Park of the Palm Beaches.

Location

Hilton Palm Beach PBI
150 Australian Avenue, West Palm Beach, FL
33406-1473, United States

Hours

Reviews

4.1
2,255 reviews
5 stars
1,204
4 stars
497
3 stars
247
2 stars
107
1 star
200

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on staff friendliness; some praised helpful staff while others reported rude and dismissive behavior.

Cleanliness

Concerns about room cleanliness and maintenance, with reports of musty odors, dirty carpets, and unclean bathrooms.

Amenities

Positive feedback on the pool and Tiki bar, but complaints about broken hot tub and inconsistent room amenities.

Location

Convenient location near the airport and downtown, appreciated by many guests.

Dining Experience

Mixed reviews on food quality; some enjoyed the Italian restaurant while others found breakfast lacking.
  • AB
    Alex Bewley
    Nov 12, 2025
    5.0
    Nice clean rooms and staff was extremely polite and tentative.
  • CS
    Carmeiris Stewart
    Nov 3, 2025
    1.0
    4 hour wait to get checked into my hotel room. Do not make the same mistake i did buy booking here. Price is low but hotel is dated and not worth extra check-in hassle.
  • DR
    Daniela Rodriguez
    Nov 3, 2025
    1.0
    Over 40min to check in, only one front desk agent that look like she had no idea how to check people in.
  • OO
    osinachi ogbodo
    Oct 31, 2025
    5.0
    Class, style, sophistication and elegance - Hilton Hallmark!
  • SJ
    Shyrese Jefferson
    Oct 15, 2025
    1.0
    The phone in our room didn’t work . Blood stains on one of the beds, the min fridge was not that cool . Over charged my card that I used for the deposit . Front desk staff was rude while I was on the phone with them about the charges on my card. The break fast buffet was ok but they charged a $12 serve fee for us per day of stay . The housekeeping staff was nice and friendly and gave us necessities and cleaned our room
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Frequently Asked Questions About Hilton Palm Beach PBI

What are the check-in and check-out times at Hilton Palm Beach PBI?

Check-in is at 4:00 PM and check-out is at 11:00 AM.

Does Hilton Palm Beach PBI offer free airport shuttle service?

Yes, the hotel provides a free 24-hour airport shuttle service.