I stayed at the Hampton Inn last night primarily to get away from the loud construction noise next door to my house. I just wanted a quiet, good night's rest.
(The Positive)
Everything went smoothly during check-in, and I got to my room around 4:00 PM. Around 7:00 PM, I called the attendant at the front desk and asked for a couple of snacks, a soda, and a water from their lobby snack bar. I recently had a very complicated back surgery and can barely walk, so I offered to pay extra for the inconvenience of having someone bring them up. She politely agreed, promptly brought the items up (totaling $9.00), and I gave her $20.00, telling her to keep the change. She was incredibly sweet and appreciative. This level of service was the highlight of my stay.
(The Issues)
1. Misleading Signage: I noticed a sign on my floor clearly stating "Vending and Ice Machines" with an arrow pointing down the hall. Due to my surgical condition, walking is difficult, but I made the effort only to find an ice machine—there were no vending machines.
2. Unacceptable Noise: The main reason for my one-star review is the noise and lack of consideration.
Traffic Noise: The hotel's location, right off two main heavy-traffic roads, made it impossible to get away from the constant noise, even being on the second floor. I had to use an App on my phone for white noise.
Housekeeping Disturbance: At approximately 7:45–8:00 AM, the housekeeping staff started cleaning rooms. Keep in mind the hotel was barely 1/4 full, and check-out time wasn't until 12:00 PM. I was immediately woken by their extreme loudness—it sounded like a football team! I was beyond furious because the entire reason for my stay was to get a long, restful sleep. I struggled to walk to my door, opened it to see the commotion, and found only two staff members directly across the hall. I simply looked at them and closed my door, but they immediately seemed to get louder, laughing and talking very loudly.
I was planning on sleeping until check-out time. Instead, I wasted $225.00. I should have just spent the money elsewhere. Also, given the severity of my condition, I regret that I had to drive at all.