Holiday Inn Tampa North by IHG

Reviews

• JJ

  J-Man

  4 days ago
  1.0
  Unprofessional woman at front desk lied at first , when I asked check with the manager then surprisingly , coincidentally tried to correct the problem with a disgusting look on her evil face. She tried to be in control. She tried your best to make it look like that she's in charge of things, never ever come here again.
• EW

  Eddie West

  Apr 18, 2026
  3.0
  Great rooms but the hallways are LOUD. Couldn't sleep past 6am smh
• CL

  Candria Lee

  Apr 17, 2026
  1.0
  I stayed at this hotel from April 13 through April 17, and unfortunately my experience was extremely disappointing due to repeated unprofessional and disrespectful behavior from a staff member who identified herself as “Nellie,” claiming to be a manager. To start, my initial check-in experience was positive with another front desk agent. I clearly informed the staff that I have a service dog and provided appropriate documentation. This was also my second stay at this hotel, so I was already a returning guest. However, throughout my stay, I encountered multiple issues with Nellie: First, I had to request towels on three separate occasions. Each time, my request was delayed or ignored until I had to repeatedly follow up before receiving basic service. Second, I attempted to use a complimentary breakfast that was provided to me by another staff member. I was told the wait would be about 10 minutes, but there was no communication or update after that. When I followed up, I was met with a rude response stating they were short-staffed. When I asked if the order could be delivered to my room, I was told “no” with attitude. I then requested to cancel the order and be issued another breakfast comp, which was refused without any attempt to resolve the situation. Third, I was contacted by Nellie regarding my reservation and was incorrectly accused of overstaying my stay. I had two back-to-back reservations, which I had already booked in advance. Instead of verifying the information before calling, she approached the situation in an aggressive and accusatory manner. The most concerning incident occurred during checkout. While I was checking out with another employee, Nellie inserted herself into the interaction and attempted to charge me a $50 pet fee, despite being fully aware that I have a service animal. When I corrected her, her response was hostile and unprofessional. She used profanity, made inappropriate comments, and escalated the situation in front of other guests. When I requested the corporate contact information, she refused and told me to “Google it,” using explicit language. She continued speaking loudly, cursing, and making comments as she walked away, which was humiliating and completely unacceptable. This level of behavior is not only unprofessional but raises serious concerns about how guests are treated—especially those with service animals. I have never experienced this level of disrespect at a hotel before. I hope management takes this seriously and addresses it immediately, as no guest should be treated this way.
• SY

  Stanley Yelnats

  Mar 25, 2026
  5.0
  Staff were all wonderful! Room was truly clean. I recommend anyone to stay here.
• SN

  Steven Nycz

  Mar 22, 2026
  5.0
  Great location for USF's Main Campus, Yuengling Center or the Yuengling Draft Haus!