Embassy Suites by Hilton Tampa Downtown Convention Center

Reviews

• LL

  lourdes lugo

  1 day ago
  3.0
  Front desk had exceptional service. The young lady in charge of valet parking had a bad attitude and dismissive when approached. The cleaning needs to have higher standards. Shampoo, conditioner and body wash were empty. Had to go buy a bar soap in the middle of the night. Elevators were very slow over 15 minutes waiting for my floor. Had to walk to the other side of building to get a different elevator.
• ET

  Eric Timmcke

  3 days ago
  1.0
  Stayed at embassy a night before a cruise. Checked out personally with no issue on the bill. Returned a week later from our cruise to notice a $322.50 charge to my credit card. No new correspondence of this charge from embassy. Found a new bill in my Hilton App that showed it was a smoking charge. My wife and I did not smoke or vape inside the hotel anywhere. Tried to get ahold of the manager for over a week. When we did get ahold of Andreas (the manager) he just kept saying “there is nothing he can do.” He said the detector went off yet there was no real investigation when this “incident” occurred. Very frustrating month of going back and forth with Hilton then ultimately coming down to the manager’s decision of declining to remove the charge. Never had a problem like this with any other Hilton Hotel. Stayer Beware.
• SB

  Sarahkate Biegel

  Nov 17, 2025
  3.0
  Disappointed in this hotel. Will likely stay somewhere else when in the area again. There is no room service or room cleaning, they take $200 from you at check in for “incidentals”, parking is $45 a night and they charge you $68 after check out for $30 a day “destination fee” for no reason. We charged nothing to the room and I’ve never had a hotel charge us after we left for MORE fees. They just charge you any and all “fees” with made up names to take more of your money. Will choose somewhere else more reasonable next time.
• BW

  Bill Wells

  Nov 11, 2025
  2.0
  I was doing an overnight trip in Tampa to go to the aquarium and I picked this hotel because when I traveled for business I could always count on a good room at embassy suites. The hotel is in a great location and it has a great view and a great pool and the staff was excellent. The room, however, was a different story! It appears that maybe recently they did some renovations however it was a really sloppy job. The furniture that they put in the room was not sized it was very crammed and uncomfortable. The furniture was also extremely cheap, it was hard to even sit on the couch. The bed was completely shot but it had a newer mattress pad the sheets on the bed were staying as well as the chairs, pretty obvious in the pictures. This killed the deal for me, might as well stay in a lower end if this is what you get from embassy.
• AT

  Alejandro Tejeda

  Nov 10, 2025
  2.0
  I stayed at this hotel for six days, and honestly, for the price, I expected a much better experience. The hotel is quite expensive, but several things didn’t meet basic expectations. There was always a long wait for the elevators only two out of four were working, and they were constantly full. The cleaning service was also disappointing; the person in charge never vacuumed the room or bathroom, and the bathtub was never properly cleaned during my stay. I also had an issue with one of the towels for drying hair it either got thrown away or taken, and no one could give me a clear answer about it. Another problem was with the valet service. I waited about 15 minutes for my car even though I made the request through the app, and when I went to check, the attendant was just sitting in the booth and came out late. On the positive side, the breakfast was good, and I liked that the hotel was close to the convention center, which was convenient. However, breakfast closed too early, at 9:30 AM, which made it hard to make it on time. Overall, I wasn’t fully satisfied ,the quality and service don’t match the high cost of the stay.

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