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Best Western Tallahassee-Downtown Inn & Suites

3.5
(804 reviews)

Business Details

2016 APALACHEE PKWY, Tallahassee, FL
32301, United States
(850) 656-6312
http://bestwestern.com

About

HotelBest Western
Located in Tallahassee,FL, the Best Western Tallahassee-Downtown Inn & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Tallahassee-Downtown Inn & Suites
2016 APALACHEE PKWY, Tallahassee, FL
32301, United States

Hours

Reviews

3.5
804 reviews
5 stars
272
4 stars
209
3 stars
112
2 stars
57
1 star
154

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Numerous reviews highlighted severe cleanliness problems, including dirty rooms, stained carpets, and reports of bed bugs and roaches.

Customer Service

While some guests praised the friendly staff, many reported poor customer service experiences, including rude interactions and unhelpful responses to complaints.

Room Quality

Guests frequently mentioned that rooms were outdated, poorly maintained, and not reflective of the advertised quality, leading to dissatisfaction.

Breakfast Experience

The breakfast offerings received mixed reviews, with some guests enjoying it while others found it lacking in quality and variety.

Cancellation Policy

Several customers expressed frustration with the hotel's strict cancellation policy, feeling it was unfair and poorly communicated.
  • TB
    Thee Buttercupp
    4 days ago
    1.0
    This place is horrible and very unprofessional, I saw kids running around behind the counter while near all types of dangerous cleaning chemicals, I saw the workers going in and out of bedrooms with curtains closed then when they came out of the rooms it appeared as if they had been “sleeping” rather than cleaning…I had to wait for my reservation yet I’m in the parking lot seeing people basically get paid to do nothing on top of it all the lady at the front desk “Herma” can be very abrasive almost to the point of making you feel “unwelcome” but her husband was a nice guy fixed any issue I had with the suite but I don’t recommend this place not even for the price actually especially for the price this place is old and should be torn down and rebuilt to keep up with all the other great motels in the area just my opinion
  • MA
    Melesa Archer
    Feb 23, 2026
    1.0
    This place is more of a motel. There were dead roaches on the premises, stains on the carpet and bed. We checked in and was placed in a room on the ground floor. There was a very moldy odor and the bathroom lights did not work. I told reception the place was unsanitary and requested a refund of which they declined. I was moved to another room on the upper floor. This room also had the same issues of moldy odor, and this time no hot water. The floor and bed had stains and it was a very uncomfortable stay. We checked in late in the afternoon and did not have time to find another hotel. The next 2 days we spent most of our time on the road to avoid being in that filthy place which is absolutely a motel. The photos online are misleading and they need a total renovation of that motel. We did not eat the complimentary breakfast because of how unsanitary the place was. This was my worst hotel stay and I would not recommend this place. I am really disappointed with this experience.
  • DF
    Dustin Flavell
    Feb 18, 2026
    5.0
    Everything is real nice here. I like that it is off the main road a bit so you don't get lots of traffic noise.
  • CJ
    Christy Jenks
    Feb 12, 2026
    1.0
    I was really disappointed with my stay. When I pulled back the covers, there were visible stains all over the sheets. It was honestly unsettling and made me question the cleanliness of the entire room. I requested a new room because that’s simply not acceptable. On top of that, the shower water temperature was impossible to regulate. The dial would swing from scalding hot to freezing cold with almost no middle ground. I had to constantly adjust it the entire time just to avoid getting burned or blasted with cold water. Clean sheets and functional plumbing are the bare minimum for a hotel stay. Unfortunately, this experience did not meet those basic expectations.
  • KS
    Kevin Smith
    Jan 28, 2026
    1.0
    This hotel is the stuff of nightmares. The pictures online do not accurately reflect what is in store for those staying at this establishment. After seeing my room, I was shocked at the terrible shape the room was in. Everything was dated and filthy. Various stains on the carpet and other soft surfaces gave me pause. The bathroom looked like it had a sepia tone filter, but I was viewing it with my own two eyes. Also, they are not transparent about smoking and nonsmoking rooms, and I doubt theres much difference anyway. I ended up canceling my stay and opted to sleep on a concrete floor of an office instead of staying at this hotel. I daresay, I got a more restful night of sleep in doing so. My only compliment is that I was able to checkout quickly, although I was forced to pay for one night's stay + tax as per their unforgiving cancelation policy, which I find rather predatory.

Frequently Asked Questions About Best Western Tallahassee-Downtown Inn & Suites

Is breakfast available at Best Western Tallahassee-Downtown Inn & Suites?

Yes, breakfast is available for free at the Best Western Tallahassee-Downtown Inn & Suites.

Is the Best Western Tallahassee-Downtown Inn & Suites a smoke-free property?

Yes, the hotel is a smoke-free property.

Brand Certified Facts from Best Western Tallahassee-Downtown Inn & Suites

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Certified March 01, 2026Yext Knowledge Graph
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