Holiday Inn Express & Suites St. Petersburg North (I-275) by IHG

Reviews

• GG

  GinaOnTheGo

  3 days ago
  5.0
  My service techs stayed. Everything was good
• JS

  jade s

  Apr 8, 2026
  1.0
  Do NOT RECOMMEND! Spend your money elesewhere! I had a very disappointing experience with customer service at this Holiday Inn Express twice now and was overcharged. Prior to my stay, I called ahead specifically to confirm the rate, and I was very clear about my expectations on the total. I was told signing up for their "free rewards" would give a $30 discount. However, when I arrived and attempted to have the rate honored, the clerk was very rude and stated the extra charge was only a hold. That is typical, but I still said "Wow youre talking to me like I'm an idiot" and I grabbed the business card to see her name as its not on her shirt. The card said Zeke, manager. I called when I noticed the charge was still higher and was told to call back , when I did, a different employee gave an email for "best way to reach him" and I sent 2 emails 5days apart, never recieved a response. So I finally drove back to the hotel today and both the manager and that same clerk were present. He was unwilling to help and came across as quite rude also. I understand that policies can vary, but the way the situation was handled lacked professionalism and basic courtesy. Customer service should involve listening and trying to resolve concerns respectfully, which unfortunately was not my experience here. The pricing is very shady. I hope management takes this feedback seriously and works on improving how guests are treated, I travel often and will never again stay at a Holiday Inn or recommend them.
• JJ

  john jones

  Apr 8, 2026
  5.0
  hotel was better than expected and Aaron at the front desk was very kind and helpful.
• BS

  Bill Sharpless

  Mar 21, 2026
  5.0
  In town on business for the week. FANTASTIC LOCATION, SUPER CLEAN, ROOM WAS PERFECT. STAFF WAS WONDERFUL. Amanda and Laura texted me throughout the week to make sure I was taken care of. That was special. HIGHLY RECOMMEND this place.
• CK

  Christine K

  Mar 10, 2026
  1.0
  One Towel when I arrived for a family of 5. No eggs for breakfast. None!! The worse breakfast we ever had for paying so much to stay. Pancake machine not broke just no batter. Absolutely no biscuits next to the gravy. Sausage must have been old looked like it was at least double cooked. Had to track down food server as no one was around just to get pancake mix refilled. There wasn't many folks staying so at a loss. I couldn't stay here again. Sad as room was a decent size.

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