Homewood Suites by Hilton Sarasota Lakewood Ranch

Reviews

• KS

  Kenneth Smith

  6 days ago
  5.0
  Nice clean hotel in the middle of the University Town Center and close to the MOTE Aquarium.
• EL

  Eldys Lantigua

  Jan 2, 2026
  1.0
  If you reserve by second party like Booking.com there is NO guarantee you would get what you pay for.I got with reservation confirmation check in 3 pm Room Not ready waiting until 5:30 and guess what 2 negative room of what I asked for.I wrote in advance to know if there is any problem Never answer.Only positive was location and clean room.Never be back to this hotel
• SO

  Serik Кonyrbay

  Dec 30, 2025
  1.0
  ⭐☆☆☆☆ This review describes my full experience from the first day to the final forced checkout. DAY 1: During our stay at Homewood Suites by Hilton Sarasota Lakewood Ranch, we discovered dirty socks and a heavily soiled used towel under the sofa bed in our room. The condition of the towel was extremely unhygienic and clearly indicated that the room had not been properly cleaned. I immediately went to the front desk to report the issue. Instead of addressing the problem, staff repeatedly asked whether I wanted to stay or leave. I clearly stated multiple times that I wanted to stay. I am a returning guest and have stayed at this hotel several times before, which is why I chose it again. When I asked what would be done to resolve the situation, I was told that “nothing can be done.” I requested a manager. The General Manager, Timothy Hall, arrived and repeated the same question: “Do you want to stay or leave?” He stated that “there are many hotels around,” which I perceived as pressure to leave rather than an attempt to resolve a legitimate cleanliness complaint. No room change, no immediate cleaning, and no apology were offered. DAY 2: Despite the hostile interaction, we decided to remain at the hotel. We informed the staff that we planned to stay for two additional nights. Management reluctantly allowed us to stay for one night only, offering a 50% discount. At this point, the issue was no longer about money, but about the attitude and behavior of management toward guests who raised a concern. DAY 3: The following day, management explicitly refused to extend our stay and insisted that we leave the hotel. The manager, Tiffany, aggressively and persistently demanded that we check out, despite our willingness to stay and resolve the situation. As a result, my entire family was forced to leave the hotel against our will. This was humiliating, stressful, and completely unacceptable. This experience demonstrates retaliatory behavior toward guests who report problems. Being forced out after reporting unsanitary conditions is not how a Hilton-branded hotel should treat its guests. I am sharing this full experience so future guests understand how complaints are handled at this property.
• JB

  Johana briceño

  Dec 25, 2025
  5.0
  Everything was excellent from the moment we arrived. Silvia’s service at the front desk was outstanding, the cheesecakes were wow, and the room was simply perfect. Not to mention the breakfast — we will definitely be coming back.
• SK

  Serik Kongyrbay

  Dec 23, 2025
  1.0
  uring my current stay, I discovered dirty socks and a heavily soiled used towel under the sofa bed in my room. This alone indicates a serious housekeeping failure. When I reported this to the front desk, instead of resolving the issue, I was repeatedly asked whether I wanted to stay or leave the hotel. I clearly stated multiple times that I wanted to stay. I am a returning guest and have stayed at this hotel several times before, which is why I chose it again. The General Manager, Tiffany told me that “there are many hotels around” and implied that I should leave if I was dissatisfied. No proper solution was offered: no room change, no immediate cleaning, no apology. What shocked me most was not only the unsanitary room condition, but the hostile and dismissive attitude of management, especially during the Christmas holiday. I am now forced to escalate this issue publicly and through formal complaints due to the hotel’s refusal to respond appropriately.

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