Holiday Inn Express & Suites Sarasota East - I-75 by IHG

Reviews

• AB

  adina berlett

  Nov 15, 2025
  3.0
  Staff was nice. Especially the lady that did the breakfast routine. She was wonderful. The room was just barely ok. Towels, and wash cloths were old and dinghy, and so was the tub. The pillows were terribly old. The repairs that had been made in the room were sad. I had looked forward to this trip for a while so maybe my expectations were too high.
• MP

  Matthew Parker

  Nov 10, 2025
  3.0
  Breakfast was good, but second HI with a broken Pancake maker. 😮‍💨 The McDonalds shake machine of hotel breakfast, the Holiday Inn Pancake mashine. After extending the reservation a day we had to leave early, as in 10 minutes after the check in time, and we were charged for the entire day. Made no sense, really poor customer service. Given the location the cost was high, but overall a good option.
• JJ

  Jessica

  Oct 28, 2025
  1.0
  Can't even give guests a credit to rebook with them for a different date. Greed is not ok.
• BJ

  B J.S.

  Oct 27, 2025
  1.0
  Hotel is very “ lipstick on a pig”. They’ve painted and tried to cover up a very dated and damaged property rather than actually making updates so on the surface it seems okay but you do not have to look hard to see the rough shape things are in. The elevator is incredibly glitchy, moving before the door shuts all the way, buttons not working etc. The thermostat in room seemed decorative and didn’t seem to effect unit which was in a closet of the main bedroom and insanely loud and rattly every time it kicked on. Our room was on the other side of the elevators and traffic, along with the dinging of elevator was loud at all hours. We never received fresh towels on our 3 day stay despite calling the front desk and requesting them and being told they’d be sent up. Dated televisions with no WiFi capabilities. The sleeper sofa in our suite was so horrible we just had to sleep on the couch rather than use the bed feature so we had to adjust our sleeping arrangements. The shower did not drain when using so you had to stand in ankle deep water. Dining area for breakfast was very nice and breakfast selection was good. Pool seemed clean enough and was in decent shape. Overall, this is not the typical experience we have had at many other holiday inn locations. This facility needs a lot of love to get up to par……
• DW

  Derek Worth

  Sep 28, 2025
  1.0
  I usually choose Holiday Inn Express because they’re reliable, but this location was a major disappointment. While the location is convenient and prices weren’t bad, the condition of our room was completely unacceptable. When we pulled out the sofa bed, we found extensive black mold under the pullout mattress. While I can understand if an unused mattress had moisture damage over time, what is inexcusable is the fact that we also found mold on one of the comforters on the queen bed. That indicates complacency on the part of hotel staff and a serious lapse in cleanliness. A room in this condition should never have been rented out. The bathroom was also in poor shape: the shower leaked water all over the floor, there was visible rot on the bathroom door, the bathtub was dented, and the drain was heavily corroded (photos attached). Breakfast was well stocked, but the food quality was disappointing — cheap cinnamon rolls, powdered eggs, and not enough fresh fruit options. The pancake machine (the one thing our kids were most excited about) was broken. On a positive note, the outdoor pools and Jacuzzi were pleasant, and my kids enjoyed swimming for hours. The pool seemed heated (maybe from the Florida heat), which was nice. Unfortunately, the pool deck was littered with empty beer cans and smelled strongly of beer, which made the environment feel neglected. Additionally, some staff members had limited English skills, which created barriers when we tried to get problems addressed. While they were polite, communication gaps made it difficult to resolve issues effectively. Overall, this was a 1-star experience. Mold in the room, poor upkeep, and lack of cleanliness are unacceptable. I will not be staying at this location again, and I recommend that IHG take a serious look at management and maintenance practices here.

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