Holiday Inn Express & Suites Sarasota East - I-75 by IHG

Reviews

• SS

  Sharon Stoffel

  1 day ago
  3.0
  We are presently at the hotel for a week It’s not workable for an 80 year old couple to sit and watch tv in an office swivel chair all evening and a chair with no way to prop up your feet. We can’t sit/lay in bed to watch tv it kills your back. We couldn’t get a weeks stay in a room with a sofa and king bed or 2 comfortable chairs. The gal at the desk said nothing could be done to make our 1 weeks stay in Sarasota comfortable with EVEN just 2 comfortable chairs. We were completely unable to get a comfortable room. The gal at the desk upon our arrival said we didn’t have a reservation EVEN after showing her our PAID AHEAD paperwork. Over 328 a night for nothing we asked for PLUS dirty carpet. To those looking to stay here, the desk seems to have a bitter attitude towards customers. The rest of the staff is great and hotel is pretty clean. Beautiful pool I have been a LONG time customer at Holiday Inn Express….years and years. Every other Holiday Inn Express has always bent over backwards to make sure we got what we asked for. We have traveled across the entire US and ALWAYS stay at Holiday Inn Express.
• JJ

  Jled2750

  3 days ago
  1.0
  My son and I stayed at this hotel from Thursday to Monday for a soccer tournament. We were required to stay at this location as part of a stay-to-play arrangement organized by the travel agents who assigned team accommodations. Having previously enjoyed other Holiday Inn Express hotels, this experience was deeply disappointing. The hotel was extremely outdated and the surrounding area seemed somewhat sketchy. While the room was basic and somewhat acceptable, the bathroom was dreadful. The bathtub was rusty, dirty, and retained water, giving the feeling of standing on sandpaper. The caulking was unsightly. After complaining, I was offered another room, which was even worse; it looked as if white out had been used to cover up rust. An employee explained that all the rooms were similar, as the hotel had recently been purchased and was awaiting renovation. She also mentioned that, due to the tournament, finding another hotel would be difficult. The only reason we stayed was that some of my son's teammates were there, and he wanted to use the pool with them. My son suggested we buy shower shoes, which we did. The room was very humid, and we struggled to adjust the temperature. Additionally, the Wi-Fi was terrible. I paid $1,125 for four nights, which was not worth it. As a parent of two soccer-playing sons, I often travel and stay in hotels, and I usually find Holiday Inn Express to be a reliable choice with great breakfasts. However, I was very disappointed with this particular location.
• SR

  Shenelle Robertson

  Feb 23, 2026
  1.0
  2/23/2026 approximately Front Desk staff was not helpful. My hotel was booked ahead time for 5 days.But when I got here , they only had one day available. I was also calling a head to get a credit card authorization form and staff refused to communicate via phone. Even after being emailed requesting the form they refused to send it. Once I got there after a 4 hour drive I provide the same email use to communicate with them. The front Desk staff supposedly sent it to the wrong email. I call my company to confirm that they received the form but they still had not received it. After promoting the staff once more to send the form to the same email they had already been using to communicate with my company it was finally sent. Staff was not apologetic and showed no concern for the delay. It honestly felt like they were going out of their way to make me feel unwelcomed and uncomfortable. I ignored their unprofessional behavior.Truly , one of the most frustrating experiences I've ever had checking into a hotel. Luckily I was able to book with another hotel for the duration to my trip. They did me a favor honestly because the room smells like mold and the place looks run down. Thanks.
• VE

  Victor Ens

  Feb 12, 2026
  1.0
  Booked a room for February 8 to 10 through Booking.com and paid in advance. My flight was cancelled on February 8 so I notified the hotel through the Booking app that we would arrive a day later. When we showed up on February 9 ready to check in, the front desk told us our room had been given away and the hotel was completely booked. They claimed they never received our message and told us to sort it out with Booking. We were left stranded with no accommodation. Now both Booking and the hotel are pointing fingers at each other while refusing to refund our money. Absolutely unacceptable. Do not book here if you value reliability and basic customer service.
• VP

  VENESSA PAULK

  Feb 12, 2026
  5.0
  Excellent stay from start to finish. The room was clean, spacious, and very comfortable, with great amenities. Staff were professional and attentive, and the location was convenient yet quiet. Overall, a true five-star experience. I would gladly return.

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