Hilton Garden Inn at PGA Village/Port St. Lucie

Reviews

• IP

  Irina Per

  2 days ago
  1.0
  We stayed at this hotel for my birthday weekend. Everything was fine until the fire alarm went off in the middle of the night. The way that the employees handled it was awful. We all got downstairs, into the lobby, a lady infront of me asked for a bottle of water and the employee had the audacity to charge her for the water. They couldn't even provide complementary water for the people. In the morning, another hotel employee said someone will contact us about resolving the situation, I emailed the manager and haven't heard from anyone 3 weeks later. Hilton can do better than this. Very disappointed.
• LC

  Lisa Cannon

  Feb 17, 2026
  5.0
  The location of this hotel is perfect if you are wanting to be in Port St. Lucie. Located off the interstate (I95). The rooms were clean, a bit outdated, but clean. The lobby was nice and has a restaurant and bar attached, great if you don't want to go anywhere. Lots of restaurants nearby. Shyanne checked us in and she was so friendly. After realizing that I made the reservation in my maiden name and not my married name, we laughed about it and she got it handled right away. Once I got to my room, Shyanne sent me a text message checking to make sure that everything was fine. In the morning, you can grab a cup of coffee in the lobby. They also have an area where you can use a microwave and have items to purchase. I would stay here again if I was in the area. Thank you Shyanne for making our stay comfortable!
• SJ

  Shaun Jackson

  Feb 12, 2026
  1.0
  We stayed here for business and we checked in late. Stayed two nights. The night staff were amazing. The day time staff, Ms Nancy or Ms Dancy, was pretty rude. She instantly had an attitude, not saying a word, holding out her hand as she thought I was going to hand her my key. She absolutely was discriminating towards me. I'm assuming she didn't like my tattoos. She tried asking all sorts of personal questions about why I needed a late check out, which is very unprofessional. My girlfriend, who is a diamond member actually called her after and the desk clerk changed her attitude. We, or I, don't appreciate the judgement. Please do tell her to take her attitude and leave it at home. She judged me on my appearance before I even said two words to her. Maybe customer service isnt her calling. We will not be staying here again and we stay at Hilton properties a 1/4 of the year. The morning waitress was amazing, I forget her name, but she was great. Thank you for the profiling and prejudging.
• YD

  Yves-Donald Derenoncourt

  Feb 11, 2026
  2.0
  In town for a wedding. I was recommended to this hotel as part of a group pricing offer, but I had the most unpleasant experience summarized in several key areas: • Staff: The front desk staff at check-in was excellent—friendly and welcoming. Unfortunately, my experience at check-out was not as positive, as the staff member I interacted with was less courteous. • Amenities: The beds were comfortable, and the room was reasonably clean. However, the bar and restaurant close early, so there are no food options available after 9 p.m. Additionally, the hotel does not provide complimentary breakfast, which is standard at many other major chains. There were also no extra perks or services offered, which made the stay feel less valuable for the price. • Billing: I was surprised to find a $6 charge for two bottles of water left in the room. This extra charge was not listed on my receipt, and I only noticed it by reviewing my credit card statement. Clearer communication about such fees would be appreciated. • Safety: On my first night, the property’s fire alarm went off throughout the building, including the guest rooms, for over 30 minutes around 4 a.m. The fire department responded, and we were not allowed back in our rooms until after 5 a.m. Shortly after returning, the alarms sounded again, further disrupting our sleep. I later learned from another guest that these alarm issues had occurred before. As a result, I was only able to get about five hours of sleep that night. Usually, I do not complain about hotel services, but given the price and my expectations from Hilton, this stay was one of the most disappointing I have had. I contacted the company and left a voicemail, but unfortunately, I did not receive any response, which I found unprofessional. To improve the guest experience, I suggest the hotel to offer complimentary breakfast, provide clearer information about extra charges, and consider extending the bar and restaurant hours. Most importantly, ensuring that fire alarm issues are resolved quickly and communicating effectively during such incidents would be greatly appreciated. Timely follow-up to guest concerns would also go a long way toward restoring trust. I would not recommend this hotel based on my recent stay, but hope that management takes these points into consideration to improve in the future.
• KK

  Katherine

  Feb 7, 2026
  1.0
  EDIT: It got worse. The hotel had given me a breakfast voucher for one of the days, but then charged my credit card for that meal anyway. I emailed the manager, Teresa Wilson, and she did not respond. Original: I stayed at the Hilton Garden Inn at PGA Village/Port St. Lucie this week, and while I usually love staying at the Hilton, I was disappointed this time. On Thursday night I was informed by hotel staff that there was a leak coming from below my room, so I would need to change rooms. I did so without any hesitation, but the room I was transferred to had not been cleaned. There was a strange liquid all over the tile in the entry and bathroom, and there were also spots all over the carpet. I called the front desk and they switched my room again. By the time everything was sorted, it was 12:30 am and I was exhausted. My last room didn't have soap, but I didn't say anything because at that point I just needed to sleep. Later I found out that the fridge also didn't work, so I lost all of the leftovers that I had brought home. The next morning, the fire alarm went off not once but twice, from 6:30 am to 9 am. So all in all, I only got a handful of hours of sleep. The hassle from having to switch rooms twice was not great. I reached out to the front desk to ask for help resolving these issues, but they just said that the manager was not present, and that there was nothing else they could do. They said the manager would reach out to me but she never did. I emailed the manager but she never got back to me. Very disappointed - Hilton used to have such a high standard of service and it’s sad to see them going downhill.