Holiday Inn Express & Suites Pensacola West-Navy Base by IHG

Reviews

• MC

  Monica Christmas

  Feb 17, 2026
  1.0
  The room itself was standard. I booked a king suite and actually got a suite with two queen beds, but didn't really care at that point. Woke up to pack my car and found that my car had been broken into. Which is not the hotels fault - but they did absolutely nothing after the fact. The manager was 30 minutes late for work, and never called me. Someone from the hotel called to tell me they found some of my belongings and told me they would have to charge me to ship them to me. Not so much as apology or a call back. Additionally - they do not have security cameras on their parking lot. So would not consider this a safe place to stay, and the management is uninvolved to put it nicely. Would give a 0/5 if I could strictly based on the management.
• PW

  Pamela Wright

  Oct 8, 2025
  1.0
  I did not stay at this hotel because of their discriminatory practices towards "the locals." I needed a one-night hotel room, for myself, which I told the desk clerk that. The desk clerk was nice enough, but when I showed him my ID, he said, we need a $200 CASH deposit! I said, why? Where is this policy? It was nowhere written, and he said it was because I was local. This policy is discriminatory on its face towards local residents. Why should we have to pay a higher deposit than non-residents? Then, he did not charge it to my card like other IHG Hotels, he wanted me to pull it off the ATM. This in itself was suspect. Was he discriminating against me about why I wanted the use of the hotel? What if I just had a credit card and couldn't draw $200 cash? What if I was in a bad situation and needed a place to stay for the night? All of these questions come to mind when they deny local residents a place to stay because of a $200 CASH deposit they may not be able to pull out of the ATM. This place will not be getting any of my business nor any of my clients.
• TW

  Terry Wahrenberger

  Oct 4, 2025
  1.0
  This hotel is 3 miles from Naval Station back gate. The hallways don't seem to be air conditioned or ac is turned up to 80. Room 209 air conditioner leaking on the carpet room smelled mildewed. Sink in bathroom stopped up. This Holiday Inn does not have fresh cookies like all the others we have stayed in
• KW

  Kevin Witte

  Sep 15, 2025
  2.0
  Last minute stay to see Naval Air Museum. Older hotel showing its age. Grungy and not up to the IHG brand. Only one elevator that is really slow, dirty and rickety. Room was musty and shower stained rusty with hard water build up on the shower head. I stayed on the fourth floor (top) where there was no AC in the hallway. Recommended a different place for others until they renovate this place. No issues with the staff at check in.
• NL

  Nihad Lesnjanin

  Sep 11, 2025
  1.0
  Stilling my mony for reservation charge my credit card even wen i hawe cancelition nm from ihg dont stay in this hotel

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