Hilton Garden Inn Pensacola Downtown

Reviews

• DI

  Dagny Ingle

  Jan 2, 2026
  2.0
  So many issues, beginning with PARKING IS NOT INCLUDED when you book your room. You must pay to park in the lot attached to the hotel! This is NOT common practice among hotels near to this Hilton in Pensacola and seems like a very blatant grab at $10 more bucks a day from their guests. Checked in admittedly kinda late, around 9:30 pm, and there was no one at the front desk for 10 minutes. I ended up walking through the hotel to find someone to check us in who happened to be mopping floors in the back. The first red flag in our room was that the coffee maker had an old wet used k-cup still inside. The second was that the bathroom was just not clean at all. There was dirt and hair on the floor of the shower and a ring of black mold under the lip of the toilet. One of the two elevators available to guests is used by housekeeping as a service elevator and every time I was on that elevator I was joined by housekeeping with a full cart of cleaning supplies. The house keeping staff was always pleasant but the chances of being on a packed elevator with them so many times seems comical.
• MS

  Marco Schmidtke

  Dec 30, 2025
  5.0
  Zimmer waren gut und sauber.
• BB

  Brayh

  Dec 30, 2025
  5.0
  The Hilton Garden Inn in Pensacola, Florida, is a newer property located next to a memorial park in what I would describe as the downtown area. It is very walkable to various neighborhoods and several dining options, including a Whataburger and a Starbucks, among others. The location is excellent, in my opinion. Parking is free or $10, and if you’re not a Diamond member, parking may be included depending on your package or purchase. The pool is large and offers more than a typical Hilton Garden Inn swimming experience. The gym is excellent, and the laundry facility has a TV and a QR code to activate the washers and dryers—no coins necessary. It’s located on the first floor next to the gym and swimming pool. The lobby is grand, bright, and open, which is impressive for a Hilton Garden Inn, a brand I'm usually not fond of. There's a nice gift shop where you can purchase wine, milk, sodas, chips, candy, laundry soap, and typical sundry items. Complimentary waters are available at the front desk, and bicycles can be borrowed for free to explore the bike-friendly area; you just need to sign a liability waiver. The lobby also features a bar. As for the rooms, the beds are comfortable, and the rooms are outfitted with everything you need. The shower pressure is excellent, making for an amazing shower experience, and they have real old-school bathtubs. If you enjoy taking baths or have a child who prefers more than an inch of water, this is a great feature—something you don’t often see in new properties. I had two queen-size beds, which I only needed one king for, but I found the room spacious and well-suited to my needs. It also had a large TV and keyless entry. I must say, this Hilton Garden Inn experience has changed my perception of the brand. I previously had a not-so-good memory of Hilton Garden Inns, but this stay has definitely altered my opinion. It made my trip to Pensacola much more enjoyable. The staff was very friendly, informative, and knowledgeable.
• JJ

  Jim

  Nov 29, 2025
  5.0
  I was going to give it 4 stars because of paid parking and no free breakfast, but the woman at the front desk saved me money by applying my military discount, so that paid for breakfast and parking. Beds are nice, rooms are clean, nice shower, I can't complain.
• PS

  Patricia Sublett

  Nov 29, 2025
  1.0
  My biggest complaint is that an employee signed me up for Hilton Honors without my permission when I checked out. I did not find out until after I left and checked my email. This is a breach of privacy and the reason for one star. This location also has a parking lot not a parking garage and they charge you to park there. The walls are super thin and neighbors partying woke us up multiple times. It is way too pricey of a hotel to be having noise complaints. The view out the window was blocked by a wall on the roof. The room was clean though.

Frequently Asked Questions About Hilton Garden Inn Pensacola Downtown