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Candlewood Suites Pensacola - University Area by IHG

4.4
(565 reviews)

Business Details

1953 Northcross Lane, Pensacola, FL
32514, United States
(850) 435-4690
https://www.ihg.com/candlewood/hotels/us/en/pensacola/pncpe/hoteldetail

About

HotelWedding VenueConference CenterCandlewood Suites
At Candlewood Suites Pensacola, we prioritize delivering amenities that enhance your stay. Whether you're here for business, leisure, or an extended visit, our accommodations are designed to meet your needs. Each room features a fully equipped kitchen, allowing you to prepare meals just like at home. Relax in the overstuffed recliner while enjoying complimentary HD Cable TV service with premium channels. Business travelers will appreciate the executive desk, speakerphone, and free high-speed internet. Conveniently located off Exit #13 of I-10, our hotel offers easy access to downtown Pensacola, with many restaurants and grocery store within walking distance. We’re also near Pensacola Regional Airport (PNS), Pensacola Beach, and the University of West Florida (UWF). Major hospitals like HCA Florida West Hospital, Baptist Hospital, Sacred Heart Hospital, and Pensacola Children’s Hospital are also nearby. Families will love our proximity to attractions like the Naval Aviation Museum, Pensacola Beaches, and historic downtown Pensacola. Our hotel offers free Wi-Fi, a 24-hour gym, a business center, and complimentary self-serve laundry. Enjoy our outdoor pool, gazebo with grills, and pet-friendly suites for added comfort and convenience. Candlewood Suites Pensacola is your home away from home, offering the perfect combination of comfort, location, and amenities for both short and extended stays.

Location

Candlewood Suites Pensacola - University Area by IHG
1953 Northcross Lane, Pensacola, FL
32514, United States

Hours

Reviews

4.4
565 reviews
5 stars
379
4 stars
98
3 stars
35
2 stars
17
1 star
36

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple reviews highlighted significant cleanliness problems, including dirty rooms, hair, and unclean towels.

Staff Performance

While some guests praised the staff for their friendliness and helpfulness, others reported rude behavior and poor service.

Room Quality

Guests noted that rooms were spacious and comfortable, but many mentioned the need for updates and renovations.

Noise Complaints

Several customers reported disturbances from loud guests and thin walls, affecting their overall experience.

Pet Policy

The hotel is appreciated for being pet-friendly, but this sometimes led to cleanliness issues related to pet hair.
  • SC
    Susie Chang
    2 days ago
    1.0
    The only thing I don’t like about this hotel is they don’t do a good job on the cleaning, there’s hair everywhere, in the sink and on the floor, dust on the table and cabinets, seems like the housekeepers are blind and they can’t see all the dust and hair😅
  • XL
    xue lin
    5 days ago
    1.0
    Dirty towel, dirty sheet, definitely no clean service after the previous guest left. Went down stairs and ask for help, and the front desk lady told me there was no empty room, and handed me a clean sheet. This is overall the worst experience ever!!!!!
  • JH
    Joshua Howell
    Feb 22, 2026
    5.0
    Fantastic Value. The kitchenette was great. Dishwasher and dishes! Bathroom and room was larger than I expected. I did not swim but the pool was avaliable. Snack shop. Games and books to borrow. Grocery store next door too.
  • MM
    Mike M
    Feb 21, 2026
    1.0
    This was hands down the worst hotel experience I’ve had in years. The people about me were being extremely loud for hours yelling, cussing, and disturbing all of the other guests. I asked for a different room and was not given one because they said they were full. The manager asked the guy to quiet down and within 30 minutes he was yelling, screaming, and cussing again. I guess this hotel cares more about loud mouth disruptive guests than they do people who have booked stays many times before. This is the last time I will ever stay at this hotel. I would give zero stars if I could
  • LG
    LG Guerrero
    Feb 12, 2026
    5.0
    We said here for a little over a month, without problems! From front desk to housekeeping, and maintenance team. Everyone was kind and always with a smile. Location was great, close to stores and restaurants. Best price and the hotel was great, love CandleWood and this one did not disappoint.

Frequently Asked Questions About Candlewood Suites Pensacola - University Area by IHG

What are the check-in and check-out times at Candlewood Suites Pensacola - University Area?

Check-in time is 3:00 PM and check-out time is 11:00 AM.

Is Candlewood Suites Pensacola pet-friendly?

Yes, both cats and dogs are allowed at the hotel, and pets are welcome.

Brand Certified Facts from Candlewood Suites Pensacola - University Area by IHG

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