Holiday Inn Resort Panama City Beach by IHG

Reviews

• LS

  Lindsey Schwan

  6 days ago
  2.0
  Leaving two stars because we booked this with high expectations and researching and following their social medias I decided this would be perfect for our kids. First when we got there the girl at the front desk was super rude and had an extreme attitude like she hated her job. She seemed annoyed we were checking in? lol then when we needed two extra towels on top of the total we get for the room she asked me why I needed a towel for my hair and told me one should be enough…. Also, when we first got into her room, it smelled very musty Which I called the right away about because it was pretty strong as we stay there and open the door. I did get a little bit better. but we also had to call to get our room cleaned, or garbage took out, which was also frustrating. The manager on duty however her name was Victoria was very kind and apologized for the employees behavior. Victoria was very professional and kind. However being treated this way by another employee was annoying because as a paying guest I assumed we would be able to get as many towels as we needed (within reason) otherwise I would have packed our own… I ended up talking to who I now know is the general manager of the property and I will say with him being there the day that I spoke with him I wish it would’ve been dealt with a little bit better. I had no idea he was the general manager when I told him how she acted.. And then a couple other things that were frustrating that were not told to us was the ice cream shop was completely shut down when we purchased our stay we assumed this was open because there is nothing about it when we bought our stay. Also in their social media, they sold us on the fact that the mermaid would be swimming in the pool with the children, but when we were there, she was just walking on the deck. She never got on the water the whole week we were there- This was specifically frustrating because we had told our kids that they had this and they were super excited and then to not have that happen was really upsetting …they also did not have the mascots at the pool which was also advertised and I actually called the resort prior to booking and talked to someone directly there who reassured me the mascots are at the pool only to find out it’s only in the summer not spring. Also none of the waterfalls in the lobby or pool were working when we were. We also were not able to use the sauna at night or in the morning because there was a whole family sleeping in it that were not guests at the resort. Which was sad but also frustrating because we weren’t able to use that amenity. I did call the front desk and security did go deal with it but at first the staff was defensive claiming to not judge but yet it was alarming that people who weren’t resort guests were sleeping in the sauna from 9:00 pm- 6 am I called to speak to a manager and was told the gym would be calling back but I never actually got a call back. We spent a lot of money that week and personally how we were treated over hair towels was appalling I have had better service at a holiday inn express regarding towels. I will say I the food was amazing and we had the sweetest waitress name Dee who was amazing and went above and beyond but overall the amenities we paid for that weren’t available was very frustrating When you’re on vacation you want to enjoy the stay and not worry about things not being there that you thought would be in the price you paid. After talking to several guests, we were not the only ones I felt this way that we were all out of people frustrated with the closed amenities and mermaid not swimming Hoping in their committed straight and finally get back to me with a phone call it was promised
• KD

  kirtan dixit

  Apr 21, 2026
  5.0
  In one word, “paradise”. The staff is extremely helpful, including everyone from reception to security. They also have a shop on site which carries all the necessary items like anything for water activities, ice for the cooler, beach towels, also essential food items in small sizes (the great thing is the prices aren’t marked up). This year was our fifth visit to PCB and this is the 3rd time in row we chose this place to stay.
• WT

  W.E. Thomas

  Apr 13, 2026
  5.0
  Great place to stay, it has everything and appeals to families and all ages.. the best place to stay in Panama City Beach Florida . This isn’t my first time. My first time was the weekend of June 17th 1994 ( OJ Simpson Bronco chase) with my parents and sister. A few times in between also and every time is great and interesting .. They know all about how to treat guests at this place. 👍
• AM

  Ashleigh Mark

  Apr 7, 2026
  5.0
  Best location to stay in PCB if you're looking for a 1-stop-shop hotel!! Breakfast is included and has a large variety of foods to choose from. There's a mini-shop area in case you want a snack or forget an item. There's also a walk-up bar/restaurant on-site if you don't want to leave the premises. There is also entertainment provided as well as a nightly poolside movie! There's a lazy river separate from the pool! The hotel is beachfront and has a walk-up ramp that makes it very accessible for everyone. I love that the rooms have a separate bunk area for children with their own tv. The service people are helpful and friendly. The rooms are large and clean! Book this hotel next time you stay in PCB, you will not be disappointed!
• KM

  Katherin Meraz

  Mar 28, 2026
  5.0
  Panama City Beach offers a truly exceptional vacation experience, and my recent stay exemplified this with outstanding service and breathtaking ocean views. From the moment I arrived, the dedication to guest satisfaction was evident, setting the stage for a memorable and relaxing trip. The property's commitment to excellence in both its amenities and its natural surroundings creates a compelling destination for any traveler. The service at this Panama City Beach establishment was nothing short of five-star quality. Every staff member I encountered, from the front desk to housekeeping, was attentive, friendly, and efficient. They went above and beyond to ensure my needs were met promptly and with a genuine smile. This level of impeccable service significantly contributed to the overall positive experience, making me feel valued and well-cared for throughout my stay. The room itself was equally impressive, earning a perfect five out of five stars. It was clean, spacious, and beautifully appointed, offering a comfortable and luxurious retreat after days spent enjoying the beach. Thoughtful touches and modern amenities were evident, creating an environment that was both relaxing and functional. The attention to detail in the room’s design and maintenance further enhanced the feeling of a premium accommodation. Perhaps the most striking feature of my stay was the beautiful ocean view. Waking up to the sight of the sparkling turquoise waters and the expansive coastline was an absolute delight. The balcony provided a perfect vantage point to witness stunning sunrises and sunsets, filling the room with natural light and a constant reminder of the beach's allure. This panoramic ocean vista was a truly unforgettable aspect, elevating the entire vacation experience. In conclusion, my experience at Panama City Beach was overwhelmingly positive, driven by exceptional service, five-star accommodations, and a magnificent ocean view. The combination of a dedicated staff, a well-appointed room, and the unparalleled beauty of the natural surroundings makes this a destination I would highly recommend. It’s a place where you can truly relax, rejuvenate, and create lasting memories.

Frequently Asked Questions About Holiday Inn Resort Panama City Beach by IHG