Business Details
About
HotelTru by Hilton
Location
Tru by Hilton Panama City Beach
1585 North Urban Blu Drive, Panama City Beach, FL
32407, United States
Hours
Reviews
4.0
215 reviews
5 stars
136
4 stars
19
3 stars
15
2 stars
13
1 star
32
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted issues with room cleanliness, including dirty floors, hair in the bed and bathroom, and unclean common areas.
Customer Service
While some staff members received praise for their friendliness and helpfulness, others were criticized for poor service and unprofessional behavior.
Breakfast Quality
The breakfast received mixed reviews; while many enjoyed the variety and quality, others noted that items frequently ran out and service was slow.
Room Comfort
Guests reported mixed experiences with room comfort, with some finding beds too hard or soft, and issues with room size and amenities.
Management Issues
Several reviews mentioned dissatisfaction with management, particularly regarding handling of complaints and customer service.
- MPMel P2 days ago5.0Came to PCB on a last minute weekend and enjoyed our stay. Location was great, short drive to the beach area. Breakfast was great, room clean, coffee in the lobby. The one negative was the window covering is not dark enough so the light gets in from the street lights and sun in the morning.
- TTTiffany ToombsJan 4, 20265.0They take care of you. 🙏
- KCKanes of Kansas CityDec 28, 20255.0Only stopped here to use their ATM but the staff was friendly and the fact that they sold snacks and drinks in their shop was great
- MGMichael GriffinDec 24, 20254.0The mattresses are hard and uncomfortable. Great breakfast. Clean lobby. Excellent location.
- JKJoe KDec 12, 20254.0Rooms were on the smaller side, clean and well stocked. The free laundry was horrible. The machines didn't work and it was a hassle to wash. This pool table and breakfast area were nice. Good variety of breakfast choices. The service was top notch and the location was perfect for what we were doing .
Frequently Asked Questions About Tru by Hilton Panama City Beach
What are the check-in and check-out times at Tru by Hilton Panama City Beach?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Is Tru by Hilton Panama City Beach pet-friendly?
Yes, both cats and dogs are allowed at the hotel.
Does the hotel offer free breakfast?
Yes, free breakfast is available for guests at Tru by Hilton Panama City Beach.
Are there free Wi-Fi services available at the hotel?
Yes, free Wi-Fi is available in public areas, along with public internet terminals.
What accessibility features does the hotel provide?
The hotel offers accessible parking, an accessible elevator, an accessible pool, and is mobility accessible.
Is there a fitness center available for guests, and is there a fee?
Yes, there is a fitness center available at no additional charge for guests.
Does the hotel provide 24-hour front desk service?
Yes, the front desk is available 24 hours a day.
What kind of parking options are available at Tru by Hilton Panama City Beach?
Self-parking is available for free.
Are there any nearby fitness or wellness centers guests can visit?
Yes, guests can visit Derek McMahon Fitness for fitness training or Chiropractic Worx and Element Primary Care LLC for wellness services nearby.
What local places of interest are near Tru by Hilton Panama City Beach that guests might visit?
Nearby places include the Watermark at Urban Blu Luxury Apartment Homes for a landmark visit, All Inclusive Adventures for tours and canoe/kayak hire, and the Dream Day Spa for massage and skin care services.
Are there nearby automotive services available for guests with vehicle needs?
Yes, nearby automotive services include PCB MOTORS used car dealer, Brakes 4 Less for automotive repairs, and Bob's Automotive for repairs and oil changes.