Business Details
About
Hotel
Location
Tru by Hilton Panama City Beach
1585 North Urban Blu Drive, Panama City Beach, FL
32407, United States
Hours
Reviews
4.0
199 reviews
5 stars
126
4 stars
16
3 stars
15
2 stars
10
1 star
32
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted issues with room cleanliness, including dirty floors, unclean bathrooms, and lack of proper housekeeping.
Customer Service
While some staff members received praise for their friendliness and helpfulness, others were criticized for poor service and unprofessional behavior.
Breakfast Quality
Breakfast received mixed reviews; some guests enjoyed the variety and quality, while others reported frequent shortages and poor options.
Room Comfort
Guests had varying opinions on room comfort, with some finding beds too hard or uncomfortable, while others appreciated the cleanliness and amenities.
Management Issues
Several reviews pointed to poor management practices, including unresponsive staff and unresolved complaints, leading to dissatisfaction among guests.
- SJSharon J1 day ago5.0Enjoyed my stay! Room had a mini fridge but the only other thing missing was a microwave in the rooms. Bed was very comfortable and I was well rested. Overall, I would definitely be staying here again! I don't remember the names of the two front desk agents that checked me in but they were very friendly! Very nice hotel if you're on a budget.
- MPManuela Pollard3 days ago5.0We found this hotel very clean and quiet. The front desk staff, one of them, by the name Kayla was so sweet to us. The rooms are smaller than what we are used to and no carpet. The breakfast was very good. We would definitely stay here again.
- JRJessica RudickNov 14, 20251.0This hotel gets 1 star across the board because they gave away the room I booked weeks in advance. What is the purpose of BOOKING a room if incompetent and apparently ignorant staff workers are going to ignore the literal definition of RESERVATION and give the room in which you have a confirmation number for to someone else. I have been a loyal Hilton member for over a decade now but this is my first TRU experience and it will be my last. Very dissatisfied.
- KMKimme MNov 13, 20255.0We were in town last weekend for a baseball tournament. We arrived Friday afternoon & the gentleman greeted us was very welcoming & friendly. Our room & the property was well kept & everything was clean. Includeding the lobby, pool, gym & the breakfast area. My kids loved the automatic pancake 🥞 maker 😋 and the pool table 🎱. The breakfast bar had a good selection for everyone also. The pool was said to be "warmed" but it was a little cooler this weekend & there weren't any floats as others have mentioned. The only thing I will say is our room did smell like a dog, we aren't dog people so after the second day, we were ready to go. And yes, it was clean because I thoroughly checked. I think hotels should reserve floors for travels with pets to prevent this. But overall it was a good stay!
- ARAdam RoyNov 11, 20255.0We had a great time at this hotel. Paul was very helpful as well as the other staff members. The room was clean and the breakfast was wonderful!
Frequently Asked Questions About Tru by Hilton Panama City Beach
What are the check-in and check-out times at Tru by Hilton Panama City Beach?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Is Tru by Hilton Panama City Beach pet-friendly?
Yes, both cats and dogs are allowed at the hotel.
Does the hotel offer free breakfast?
Yes, free breakfast is available for guests at Tru by Hilton Panama City Beach.
Are there free Wi-Fi services available at the hotel?
Yes, free Wi-Fi is available in public areas, along with public internet terminals.
What accessibility features does the hotel provide?
The hotel offers accessible parking, an accessible elevator, an accessible pool, and is mobility accessible.
Is there a fitness center available for guests, and is there a fee?
Yes, there is a fitness center available at no additional charge for guests.
Does the hotel provide 24-hour front desk service?
Yes, the front desk is available 24 hours a day.
What kind of parking options are available at Tru by Hilton Panama City Beach?
Self-parking is available for free.
Are there any nearby fitness or wellness centers guests can visit?
Yes, guests can visit Derek McMahon Fitness for fitness training or Chiropractic Worx and Element Primary Care LLC for wellness services nearby.
What local places of interest are near Tru by Hilton Panama City Beach that guests might visit?
Nearby places include the Watermark at Urban Blu Luxury Apartment Homes for a landmark visit, All Inclusive Adventures for tours and canoe/kayak hire, and the Dream Day Spa for massage and skin care services.
Are there nearby automotive services available for guests with vehicle needs?
Yes, nearby automotive services include PCB MOTORS used car dealer, Brakes 4 Less for automotive repairs, and Bob's Automotive for repairs and oil changes.