Candlewood Suites Panama City Beach Pier by IHG

Reviews

• NC

  Norman Clark

  Feb 23, 2026
  3.0
  Reserved a handicap room, but it's not set up correctly. Bathtub shower and only one grab bar. Strong odor in room, so went out and bought air freshener!! German roaches in kitchenette and bathroom, so bought roach killer. Complained to host, and they deducted 2 days off our bill.
• JB

  J B

  Feb 9, 2026
  5.0
  It’s a very nice hotel, the bad thing is they don’t serve breakfast, but the Fitness center was good. The rooms were spacious and clean and they provided a stove top with full-size refrigerator. They also only clean your room and change your sheets once a week. I would definitely stay there again.!
• TH

  Tim Hogue

  Jan 8, 2026
  1.0
  I stayed at this hotel in Jan. 2026 for 1-night. We checked out the following at around 9:45 a.m and went shopping at Pier Park for a couple of hours. Around noon we received a notice from our credit card company that we were being charged an additional $400 for our room. So I contacted the front desk and was told the General Mgr authorized the charge because the mattress was torn. I immediately drove back to the hotel and confronted the desk clerk and asked him to show me the room and the bed, which he did. We both took all the bedding off and the bed wasn’t torn. So he issued me a credit. I contacted their Customer Relations and filed a complaint. A few days later the General Mgr contacted me and said the reason she authorized it was because there was a burn hole in the mattress. I told her my wife and I don’t smoke, and the desk clerk confirmed the mattress wasn’t torn. She said that was because they changed the mattress from the time I left, but she also told me the Head Housekeeper had advised her it was previous burn. I honestly believe this was a scam. So I advised her she lost a customer for life, to which she replied “that’s fine”. We stayed there for my birthday. Wont do that again.
• MR

  Michael Rohler

  Dec 30, 2025
  2.0
  We stay here on a regular basis but this time were disappointed. Upon arrival, room was not equipped with towels, no tp holder, refrigerator has no ice maker and microwave didn't work. Absolutely the worst room after several previous stays. After a all day drive, were to tired to find an alternative with disabled mobility features. Poor representative of quality stay. Will find alternative in the future.
• JH

  John Wesley Harrison

  Dec 27, 2025
  5.0
  The staff is super friendly very nice people they do keep the place very clean Lego beyond their duties to help you

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