Holiday Inn Express & Suites Palatka Northwest by IHG

Reviews

• DA

  David Arcand

  Mar 5, 2026
  1.0
  The rooms smells like cigarettes and there is a major tidiness issue. Also, my bedsheets were not cleaned when I got the room
• S

  Écuries Santos Stables

  Mar 5, 2026
  1.0
  Hi, we booked at this hotel for springbreak and i would not recommend that hotel. They are very greedy and we believe we got stolen from them. Also service is horrible and the place needs major upgrades
• AI

  Andrew Irby

  Mar 4, 2026
  5.0
  Decent hotel, my only issue is that the shower doors never stayed shut. Beyond that a decent hotel.
• JH

  Jared Hudson

  Feb 15, 2026
  3.0
  The stay was for 1 night. Hotel was nice and very clean. As I checked in I asked the front desk if they would honor the rate currently on thier web page. It was about $50 cheaper than my reservation amount. I was told no. My gosh the location is in Palatka, why is it so high anyways? 280 for 1 night!!! I understand I had a previous non paid reservation, however to keep a customer for future stays you probably should have honored the lower amount. Also upon checking in then proceeding to our room on the second floor, we encountered a very strong skunk weed smell. This continued all night and into the morning hours. I had let the front desk know and they just said it's terrible. This made the transition to and from our room very unpleasant. As a guest have some consideration for others. The staff even pointed out the no smoking sign and I said too bad it's not enforced. I feel like the staff should have offered another room, a discounted stay, something. Very disappointing. We normally stay with a competitor and thought we'd give this a shot. Terrible first with this chain.
• RR

  Ronnie

  Feb 15, 2026
  1.0
  Booked a room for Valentines night and the Restaurant/Bar was closed because the cook quit

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