Holiday Inn Express & Suites Orlando - Lake Buena Vista by IHG

Reviews

• PB

  Phil Biron

  Feb 26, 2026
  5.0
  I had a great stay! The front desk staff were extremely helpful and genuinely nice, which made the whole experience feel welcoming. The room was clean, comfortable, and had plenty of lighting options. Just a heads‑up that parking isn’t included and comes with an extra charge.
• AU

  Ashley Urbansky

  Feb 25, 2026
  5.0
  Mary Ann provided exceptional customer service at the front desk and resolved a booking situation for us. What could have been a pain was instead pleasant. Thank you!
• GS

  Gabriel Shaw

  Feb 23, 2026
  1.0
  Called this hotel exactly last night and asked if 18 year olds are allowed to book, the man said yes so I bought the room. I then drove an hr and they told me 18 year olds cannot in fact get a room. It was some French dude at the front who told me that (manager confirmed it was him working the night before). So somebody isn’t doing there job right. Would definitely not suggest going here. And coincidentally this hotel doesn’t record there calls.
• VK

  V Kelly

  Feb 12, 2026
  5.0
  This hotel is in a good location if you’re doing Disney. In our case, we planned to visit Disney Springs. Only downside is it’s very close to I-4, along with the traffic you get during rush hour. The bed is comfortable, the room is clean and the bathroom is updated. Downside also is you must pay to park in their lot, but all the other hotels around there charge to park also. The hotels close to Universal don’t charge. The free breakfast offers a number of items - small selection of hot food, pastries, cereal, pancake machine.
• CR

  Cody Rogness

  Feb 10, 2026
  1.0
  Hotel was fine. The parking situation was literal ROBBERY. DO NOT STAY HERE. We stayed here for one night back in December after getting off a cruise. Chose this hotel because it was close to Disney Springs and had bunk beds for the kids. Check-in was fine. The room was exactly what we expected. But the parking situation? An absolute scam. At check-in, I was forced into a whole convoluted presentation about parking — scan a QR code, enter vehicle info, enter a credit card separately from the hotel charges, etc. Annoying, but I did everything immediately, exactly as instructed. We stayed our 24 hours, flew home, and thought nothing more of it. Fast forward to February — nearly 2.5 months later — and we get a random “violation” bill in the mail for $105.00 from the parking company, claiming we never paid. Of course, months later, I no longer have screenshots or text confirmations. That’s apparently part of the trap. I tried calling the hotel. Spoiler alert: they never answer the phone. After calling FIVE TIMES and letting it ring forever, someone finally picked up. I explained the situation and was told, “Oh yeah, we don’t use that system anymore. Call this number or go to this website — they’ll have all your info.” Cool. Except the phone number they gave me is disconnected. The website? Not even the correct site. So I go back to the violation notice, find another number, call it — and get a voicemail for a VP at Towne Park telling me to call yet another number for disputes. I call that number, sit on hold for five minutes, and then the automated system says, “All parties are busy,” and hangs up on me. So how, exactly, is anyone supposed to dispute this? Nobody knows anything. Nobody answers phones. The one hotel employee I managed to reach gave me completely wrong information. Total runaround. If you’re going to charge $40 a night (or whatever it was) to park, at least make it straightforward — or better yet, add it to the hotel bill like a normal, competent business. This third-party parking setup is a complete joke. They either don’t charge you at the time and then hit you later with a “delinquent” fee, or they charge you whatever they feel like — with no accountability and no actual way to dispute it. This is predatory, lazy, and embarrassing. I would NEVER stay at this hotel again solely because of this parking disaster and the fact that the hotel knowingly allows it to happen. What a joke.

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