Holiday Inn Express & Suites Orlando - Lake Buena Vista by IHG
4.1948 reviews
Business Details
About
HotelWedding VenueBusiness Meeting Locations
This affordable Walt Disney World Good Neighbor® Hotel offers 140 rooms located in the heart of Lake Buena Vista. Experience warm hospitality and ultimate convenience at the Holiday Inn Express and Suites Orlando - Lake Buena Vista hotel in Orlando, just moments from the main gate and the perfect home base for your Orlando vacation. Enjoy easy access to SeaWorld®, Discovery Cove, Universal Studios Florida, Universal's Islands of Adventure (The Wizarding World of Harry Potter), Premium Outlet Mall, and the Orange County Convention Center. From theme parks to world-class golfing and shopping, there’s something for everyone to enjoy. Find many great amenities waiting in your room, including free high-speed Internet access and a 49-inch HDTV. Enjoy the convenience and comforts of home with a microwave, refrigerator, and coffeemaker in every room. Feel refreshed after a great night’s sleep and in the morning, enjoy our Express Start Breakfast. Enjoy a dip in the pool or lounge in the lobby with 24-hour tea and coffee service. Reenergize with a workout in the modern Fitness Center. Business travelers will appreciate our hotel's proximity to Orlando Health UF Health Cancer Center - Dr. Phillips, Lockheed Martin, Cardinal Health, and Blue-green resort our business center with copy, fax, and print services.
Location
Holiday Inn Express & Suites Orlando - Lake Buena Vista by IHG
11409 Marbella Palms Court, Orlando, FL
32836, United States
Hours
Reviews
4.1
948 reviews
5 stars
575
4 stars
153
3 stars
65
2 stars
38
1 star
117
What are people saying?
AI-generated from recent customer reviews
Parking Fees
Many customers expressed frustration over unexpected and high parking fees, often feeling misled about the costs.
Staff Service
The staff received numerous compliments for their friendliness and helpfulness, with specific praise for individuals like Nicole and Bryan.
Cleanliness
Overall, guests noted that the hotel and rooms were clean, although some reported issues with housekeeping and maintenance.
Breakfast Quality
While some guests enjoyed the breakfast options, others found the variety lacking and the food quality inconsistent.
Location
The hotel is well-located near major attractions, making it convenient for guests visiting theme parks.
- AAa5 days ago2.0Would not stay here again — lots of hidden inconveniences Parking is absolutely NOT free. It’s $40 per night after all of the extra taxes and fees they tack on, and there is zero free parking anywhere on the property. If you have a car, you’re getting charged no matter what. We also weren’t told about this at check-in, which was frustrating. Housekeeping is not daily unless you specifically request it. We stayed 6 nights and housekeeping only came 3 times, and only twice brought new towels. For a family of four, we had to ask for towels four different times, which got old really fast. No one answers the phones — not the in-room phone, and not when you call from your own cell. So if you need anything, there’s basically no way to reach staff without going down to the lobby yourself. Breakfast runs from 6:30–9:30, but they do not restock the food. If you come down around 8, the options are super limited because everything is picked over and not refilled. Overall, for the price of this hotel, the lack of communication, inconsistent housekeeping, and extra charges were a huge disappointment. I wouldn’t recommend staying here.
- JKJK KimNov 17, 20255.0We stopped by this hotel for a short stay during our family trip, and it was a pleasant experience. The facilities were decent, and everything was clean and comfortable. The staff member who assisted us was very friendly, and the lobby was spacious and welcoming. The room also smelled fresh and was well cleaned, which we really appreciated.
- SSStevey SmithNov 12, 20255.0Just went here with my family and omg I had the best customer service experience i ever had.Brayanzz was amazing. I want to thank him so much for making my family and I feel so welcome upon arrival. I had question after question and he delivered. Every time I went up to the front desk he took good care of my family. We are definitely coming back. And also the hotel was very clean and tidy. Thank you guys so much. I wish I could give you guys a 10star rating. And one last thing the free breakfast was pretty good.
- MGMike GingerichNov 1, 20254.0everything is pretty nice, but the parking charges are too much and not clearly listed. Parking is $26.00 a night. This is a considerable amount of money considering the hotel rate. Nickel and dime, just list the charges up front. It is like flying an airline. You buy, then pay for silly things once you are trapped with the purchase.
- STSina TupuolaOct 30, 20255.0We had such a great stay here🤩 my girls and I love everything about this place. Thank you all so much for the hospitality and warmth you all provided for my daughter's and I during our stay here. We came as a first trip to Disney trip with our families. Will definitely recommend.
Frequently Asked Questions About Holiday Inn Express & Suites Orlando - Lake Buena Vista by IHG
What time is check-in and check-out at Holiday Inn Express & Suites Orlando - Lake Buena Vista?
Check-in is at 4:00 PM and check-out is at 11:00 AM.
Does Holiday Inn Express & Suites Orlando - Lake Buena Vista offer free breakfast?
Yes, the hotel offers a free buffet breakfast for guests.
Is there free Wi-Fi available at the hotel?
Yes, free Wi-Fi is available in public areas throughout the hotel.
Are pets allowed at Holiday Inn Express & Suites Orlando - Lake Buena Vista?
No, pets including cats and dogs are not allowed at the hotel.
Are there fitness facilities for guests at the hotel?
Yes, the hotel has a free fitness center equipped with elliptical machines, free weights, and treadmills.
Does the hotel provide accommodations for guests with mobility needs?
Yes, the hotel is mobility accessible and offers accessible parking and an elevator for convenience.
Is daily housekeeping available during my stay?
Yes, housekeeping is available daily at the hotel.
Are there any nearby hotels to Holiday Inn Express & Suites Orlando - Lake Buena Vista where I can stay or visit?
Yes, nearby hotels include Homewood Suites by Hilton Lake Buena Vista, Residence Inn by Marriott Orlando Lake Buena Vista, Aloft Lake Buena Vista, Hilton Garden Inn Lake Buena Vista/Orlando, and Marriott Orlando.
What nearby shopping options are available around Holiday Inn Express & Suites Orlando - Lake Buena Vista?
Nearby shopping outlets include Tommy Bahama Outlet, Old Navy Outlet, and Forever 21, ideal for guests wanting to shop before or after their stay.
Are there nearby recreational or entertainment facilities guests can visit from the hotel?
Yes, guests can visit nearby places such as Ruby Lake Tennis Court, Ruby Lake Clubhouse with a swimming pool, and the nearby Fitness Center for sports and recreation.