Holiday Inn Express & Suites Nearest Universal Orlando by IHG

Reviews

• YB

  Yash Baheti

  Mar 7, 2026
  5.0
  Free parking at the time of review. Complimentary shuttle to universal studios. You can chekin and chekout from the phone just collect the keys at the reception. They do keep a deposit for the stay on the credit card.
• MV

  Mitchell Voss

  Mar 5, 2026
  5.0
  Great experience. Heated pool. The free shuttle to Universal was a 10 minute ride. Free parking. Breakfast menu alternated days, Omelets, eggs, bacon, sausage, cereal, fruit, pancakes. Only issue was the pillows were too soft.
• AS

  Andrew Southrey

  Feb 25, 2026
  5.0
  The Staff and GM were very friendly and accommodating. Our room was very nice and clean. House keeping was on point. The Breakfast was very good and had a wide variety of options each morning. It’s extremely close to the Parks with a complimentary shuttle that has several different drop off and pick up times. I highly recommend it.
• MA

  Marian Anghel

  Feb 23, 2026
  4.0
  Holiday Inn Express is a nice place overall, quiet, clean and friendly with kids. I believe I’ve seen people with pets but I’m not sure if you can stay with pets there. They have a nice size poll, coffee/ tea, hot chocolate available 24/7. Front desk employees are friendly.
• MP

  M P

  Feb 21, 2026
  1.0
  As a Hospitality and Tourism reviewer, I am stunned at how this hotel could even have any good reviews from some people. Was it because family and friends review? Was it bribe? Was it because some are easily swayed by a hot breakfast? First and foremost: Serious bed bug/fleas/insect bite issues. 1. After one night I noticed some bites on my right wrist. I didn't think much of it. The next day, several bites in my arms, behind my knees and back. Then, I started to have an allergic reaction to them. Photos included. I had to cancel my trip and take a flight back to Canada to go to emergency (US health care is unaffordable). I tried complaining to the manager, but he was rude, yelled at me, started taking down my phone number in a rough manner. I felt threatened. 2.The so-called outdoor pool is small. Considering the size of the hotel and number of families with small children, I doubt the water is safe 3. I had sent in a request for an accessible and feather free room because of my mobility difficulty. I explicitly asked for no tub. Just shower stall. Did not receive it. The older gentleman who received me never once looked at my face or smiled at me. Total lack of customer service manners. Kept typing saying there is nothing on file, there are no accessible rooms. 4. When I got to the room, the first thing was a phone not working. 5. I was placed on the very top floor, at the very end of a long corridor (having a monility problem). 6. The room is old, dilapidated. The bathroom had hair in the tub, toilet seat is lose, bouncing, I almost fell on the ground. 7. Dirty floors in bathroom, walls needing repair, door to the bathroom looked like it was improvised from unfinished wood and painted grey without being sanded. 8. NO roll in shower. Just a dirty old tub that I was afraid to step in.. 9. The shower curtain slides to the center because the curved curtain rod was not properly aligned — its leaning forward and downward.. So we can't pull the curtains to the sides to avoid getting the floors wet. The curtain just slides yo the centre. No handles in the shower. I ended up falling. 10. Although I complained about the toiled bouncing, after 24 hours no one had come to fix it. I complained again. When they came, he was here for 20 minutes and couldn't fix it. He said he would send someone while I was out the next day. This morning, before 8:00 a.m., while I was still asleep and the Do Not Disturb sign was at the door, a man came knocking (waking me up), and actually began entering the room. He did not just wake me, he spooked me. How is this even allowed?! Upon arriving Canada, I was admitted in the hospital through emergency, with a full blown reaction to the bites the reached my throat, nearly closing it.