Business Details
About
Hotel
At the Best Western Plus Universal Inn you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Universal Inn will stand out among other hotels in Orlando,FL. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Universal Inn will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Location
Hours
Reviews
4.0
1,526 reviews
5 stars
662
4 stars
471
3 stars
194
2 stars
78
1 star
121
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted problems with cleanliness, including reports of roaches, mold, and unpleasant odors in the rooms.
Staff Performance
While some guests praised the staff for being friendly and helpful, others reported poor service and unprofessional behavior from front desk staff.
Location Benefits
The hotel is frequently noted for its excellent location near Universal Studios, making it convenient for visitors to the theme park.
Breakfast Quality
Guests had mixed feelings about the breakfast, with some finding it basic and lacking variety, while others appreciated the options available.
Room Condition
Several reviews mentioned that the rooms were outdated and in need of maintenance, with issues such as old carpets and malfunctioning amenities.
- MSMary Scott2 days ago5.0Modern furniture, comfortable bed, filling breakfast and clean.
- GLGustavo LanzNov 8, 20254.0Excelente ubicación , habitaciones grandes , solo deberían mejorar la calidad de los colchones , buen desayuno con máquinas de café , panqueques, wafles , salchichas , huevos y dispensadores de jugos de naranja y manzana Muy cerca de los parques Universal Incluye traslado a los parques
- JCJonathan CassarOct 28, 20255.0Rooms a bit tired but a great location for Universal(1 mile walk) parking is free here so you can save a lot vs parking at the park. The walk is pleasant
- RVRichard VealeOct 26, 20252.0Let me start with the good. The staff is exceptional. Each member was very responsive and helpful. The location is exceptional, a short walk over the pedestrian bridge and you are almost in Universal. Now, the bad. Our room was open and maintenance was working on it when we arrived. Their work was (somewhat) finished quickly and we were allowed into our room. The room looked clean but smelled like an old, sweaty gym sock. Yes it's Florida. I have been a Florida resident. I understand humidity...this was not from humidity. Alas, we were not going to make a fuss. Night one we had unexpected visitors. Roaches. As we ended the day, lights off, TV on, one crawled across our TV screen, then a second. What a sight as I drifted off. The next morning my wife saw a few in the bathroom and attempted to eradicate them. Day after day it was the same battle. We kept out baggage closed to try and prevent them returning home with us. The breakfast was good and most items were always in stock. Only the bananas were out a few days. Now, the site does say that they have a shuttle to the parks. Here is the fine print, yes they do have a shuttle. It runs once in the morning and once in the evening. If you miss it or want to sleep in, best bet is an uber/lyft. The shuttle only runs to Universal Studios, not epic, not any of the Disney parks, just Universal. Here is my bottom line for my readers, if you are ok with the things mentioned here, it is worth the mo ey/savings. For me, lesson learned and I will be sure to budget an extra $20 to $30 per day for a room at the Double Tree or Holiday Inn (Best Western is sandwiched between them).
- NMNick martinezOct 5, 20252.0Service was poor. Ran out of food during the breakfast service. Hotel owner was more concerned with flirting with staff the the operation of his hotel. Pancake mix was out eggs was out and so was sausage.
Frequently Asked Questions About Best Western Plus Universal Inn
What is the address of Best Western Plus Universal Inn?
The hotel is located at 5618 Vineland Rd, Orlando, FL 32819, US.
Does Best Western Plus Universal Inn offer free WiFi to guests?
Yes, free WiFi is available for all guests at the hotel.
What amenities are available at Best Western Plus Universal Inn?
Amenities include a spacious work desk in all guest rooms, free internet access, in-room mini fridges, and an in-house fitness room.
Is Best Western Plus Universal Inn open 24/7?
Yes, the hotel operates 24 hours a day, every day of the week.
Does Best Western Plus Universal Inn offer any special promotions?
Yes, staying 2 nights qualifies guests to receive a $50 Best Western Gift Card.
How can I contact Best Western Plus Universal Inn by phone?
You can call the hotel at +1 407-226-9119.
What is the official website for booking a room at Best Western Plus Universal Inn?
Rooms can be booked at https://www.bestwestern.com/en_US/book/hotel-rooms.10285.html?iata=00171880&ssob=BLBWI0004G&cid=BLBWI0004G:google:gmb:10285
Is there a Facebook page for Best Western Plus Universal Inn?
Yes, the Facebook page is https://www.facebook.com/288062871282901 (vanity URL: BWPlusUniversalInnOrlando).
What nearby shopping options are available for guests at Best Western Plus Universal Inn?
Guests can visit Ron Jon Surf Shop nearby for sporting goods, surf gear, and clothing.
What nearby attractions can guests visit when staying at Best Western Plus Universal Inn?
Guests can enjoy visiting Universial Studios Florida, a popular amusement park and cinema located nearby.
Are there other nearby hotels near Best Western Plus Universal Inn?
Yes, Fairfield Inn & Suites by Marriott Orlando Near Universal Orlando Resort is a nearby hotel option.