Staybridge Suites Naples - Marco Island by IHG

Reviews

• HH

  Hope

  4 days ago
  2.0
  The room itself was comfortable, no complaints there. But when it came to housekeeping, it felt more like a quick drive-by than an actual cleaning. The bed was made and the towels were refreshed, but nothing was wiped down and the floors were never vacuumed. After an eight-day stay, it would’ve been nice to see the room truly cleaned. Any time we needed something, we had to go on a whole adventure just to track down an employee. One day we returned to the room and even the trash hadn’t been taken out, despite “room service” having already been through. I kept having to ask for basic items that should’ve been replaced automatically. We were locked out of our room at one point because the keys stopped working, and it took more than 15 minutes for anyone to show up at the front desk. On several nights, the front desk employee was actually sleeping at the desk—and this was before 10 PM. When we asked her for help, she wouldn’t respond; she’d just walk away. The only time she actually communicated was to shut down the pool and tell us we needed to go to bed, which was incredibly rude. It didn’t stop there. When I asked for utensils for the grill, another employee—also asleep in the dining area—heckled me for not speaking Spanish. That was uncomfortable, unnecessary, and completely out of line, especially considering I was simply asking for help. If management reads this, your night-shift hiring and training need serious attention. Most of the employees we encountered weren’t welcoming and barely met the minimum standard of customer service.
• MB

  Mario Is Blessed

  4 days ago
  1.0
  The Staybridge hotel is the worse hotel I have ever stayed in. I stay here for 8 days and My room key got deactivated almost everyday and I had to go to the front desk and no one was never there to help me. I had to wait like 5 mins a few times before they help me. This was the night shift that was no help, because I caught them a few times sleeping on there shift. The staff was not friendly and unprofessional. They seriously need to upgrade there night staff because it’s the worse I have ever seen. 👎🏼
• SC

  Shoshana Cohen

  Oct 29, 2025
  5.0
  As a person who spends a lot of time in hotels, this was a very nice stay. Clean, quiet, comfortable room. Location was good. Staff were helpful and friendly. Thank you to Manager, Amir for your kind and helpful assistance.
• AB

  Augustine Bolanio

  Oct 16, 2025
  5.0
  My first time booking a hotel with my girlfriend for our anniversary, amazing experience here. Breakfast was delicious, the staff was extremely helpful and friendly to us our entire stay, pool was clean and amazing, and our room was amazing and totally worth our money. Would recommend and come again!
• JJ

  J.LuGo

  Oct 4, 2025
  5.0
  Staybridge Suites Naples offers a welcoming and comfortable retreat for both business and leisure travelers. The spacious suites are well-appointed, featuring full kitchens and separate living areas that make it feel like a home away from home. The inviting atmosphere extends to the outdoor pool area, perfect for relaxation, and the complimentary breakfast is a great way to start the day with a variety of delicious options. The friendly staff is attentive and eager to assist, enhancing the overall experience. Its convenient location provides easy access to local attractions and beaches. Overall, Staybridge Suites is an excellent choice for a pleasant stay.

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